
Serving Adel, GA and surrounding areas
In business since 2000
Free estimates
Emergency services offered
"After having our home A/C unit replaced 4 years ago by a local HVAC company we have had nothing but problems with it. The original installer did make attempts to figure it out but not a single one of their guesses worked. Plus they only wanted to work on it when the weather was cooler. While talking with a realtor friend, we asked if she knew anyone and she said her office recommended Ellington. And so I called to see if they would be willing to take a look at our system. After the initial two-hour, two-man investigation by David & Joey, they noted that the air handler stand was too high for the geometry of the original ductwork, causing flow stagnation, and that the new unit that had been installed was too powerful for the existing ductwork. They suggested the air handler stand to be removed, rebuilt and lowered. When taking it apart they found that the air handler had been not been installed plumb and it wasn’t draining properly. The condensate drain line needed to be redone and the 2nd stage of the compressor was bad too. They also discovered that there was a short in the thermostat wire. That wire is what sends the signal from the thermostat to the air handler so the unit was skipping 1st speed and going right to 2nd speed and blowing hot humid air into the house. No wonder our A/C never worked properly, there was a multitude of issues with it! John, Sean, David, Joey, Dustin, Christian, Jay, and Corey, were all very knowledgeable, experienced, and super professional. Plus they had no problem working during the summer which also makes Ellington extra phenomenal. They were an amazing team who worked diligently together to figure out the source of the problems, come up with viable solutions and then fixed them. Joey was absolutely amazing and was a terrific communicator with us as the problems were being identified, which was no easy task since there was one after another. It gets even better. Even though the installation was done by another contractor, Ellington still handled the warranty paperwork with Trane to cover all the needed parts. Just more excellent customer service from Ellington. What we learned from this ordeal is you can purchase the latest state of the art equipment but if you want it installed properly, then it’s also important to have skilled technicians who are trained and up to date with the current technology needed to correctly position these advanced units in place. This goes for troubleshooting too. While most of our A/C problems did stem from a poor installation the bad wire was nobody’s fault. Because Corey was a competent technician who was up to speed with the modern technology of the unit, he was able to diagnose it! Thank you again Mr. Ellington, Joey, David, John, Sean, Dustin, Christian, Jay, and Corey. Ours was a challenging job but because of your commitment to professionalism we now have our beautiful air-conditioned house back and are forever grateful."





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