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"While I can't speak on the quality of their work, I can speak on one one of their hpeople. On Wednesday afternoon around 2:00 my family and I went into the North Lakeland Lowes. We were there for quite a long time trying to get some specific concrete masonry to repair the exterior my home. We had a cart of materials next to the pros desk and were checking out when no one was in line. We were asked if there was anything we still needed and when we mentioned that we still needed some masionary planks the staff at Lowes tried to help us find the last few things we needed. After a considerable amount of time trying to get these things done we finally decided to check out with what we had and be on our way. When that moment came up there was a misunderstanding. A man wearing a shirt with this business on it, clearly working in his professional duties, had a confrontation with my father-in-law. As a school teacher by profession what this man did was over the line. First as we approached the pros desk he said a really snide and uncalled for comment along the lines of "Hey old man, don't try to cut the line...the end is back there." Finding this man comments to be set up by him as clearly confrontational. He nothing and just stood where he was. Now, in this man's defense, he didn't know we had already tried to check out prior to him and the line's formation and my father-in-law could have made an effort to explain the situation; however, given the "old man" comment I don't blame my father-in-law for not trying to explain. After getting mad like a "child in a lunch line" and a resounding "f$%k you" from my father-in-law for the old man comments. The man started talking about how he was going to beat my father-in-law down in the parking lot. This man is half my age himself and I'm 42. My father-in-law is 67. He could have easily beat the snot out of either one of us. Here is where things really matter. I wouldn't be writing this at all considering the misunderstanding because i can see where the confusion took place; however, this same man from Southern Pros...once things had already descalated and all the ugly comments by this man were over, decided to wait for us in the parking lot. Thank God we saw him before leaving the store because This man had now removed his shirt, was bare chested, and ready to beat a man three times his age down. We had the Lowes managers escort us out to avoid that could have been bad situation. With all that said, I have an estate my dad left me that I might be repairing and needed help with soon. Based on this confrontation, I will never allow this company anywhere near my property, quality work or not, and will encourage anyone and everyone who will listen to STAY AWAY."

"From the first phone call and meeting till the last time I spoke with their office, I was well pleased with the service I received. Everyone from Five Star Claims Adjusting was professional, knowledgeable, friendly, and extremely helpful. They all went above and beyond, to accommodate my needs for a successful outcome. There is nothing negative to report about this top notch organization. Michael Scott Jarrell, was my Adjuster. I can not say enough good about how he treated me, and his tireless efforts to work on my behalf. It was refreshing to deal with such a straightforward and trustworthy individual. He has earned the highest recommendation I can give, and I would use him again if the need ever arises."

"Great company to work, Bill was great on the phone and Edward (technician) was a pleasure to work with. I highly recommend this company, you won’t be sorry"

"Terrible. They did the job and they were paid. When the plaster dried it looked TERRIBLE. Called them and texted them and it took forever for JT to get back to me. They set up a date to come back and they never showed up. Now they won't respond to calls or Texts. It was a small job and "very easy to do", according to them. Would never call them again."