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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"The owner of Crystal River ServiceMasters is the owner of the Tallahassee Service Masters. Price gouging, insurance fraud, harassment, refusing to send itemized statements, threats, etc is how they operate. Unable to recommend this business. The actual work that they did either failed, had to be re-done, had to be corrected, would not account for it on an itemized statements, and submitted a bill for an exorbitant amount to the insurance company stating heavy equipment was needed to justify the over inflated amount. The heavy equipment was not used so that makes the claim insurance fraud."

"If you need someone to side with you so that you are not liable for your tenants health concerns these are your people! Harmon (Stan) Blanchard will gladly avoid any legitimate mold concerns, and to top it off he will maintain a cocky presentation the entire time. He got a call from a client and yelled at them because they called his cell phone and not his office, then proceeded to tell us how some of his clients are crazy. I pointed out visible mold on air vents, and clear mold rings around junction box covers but he was not willing to even look at it never mind taking any samples he just kept saying "I have seen this before it's nothing to be concerned about" which was very odd. I showed him these photos and recommended he took a sample from behind the cover but he was only interested in taking a photo of my computer screen from across the room...I offered to send him the photos but he would rather just take photos of my computer screen. The only swab he even took was of the very corner of my dresser top which I clearly stated I had recently cleaned and his response was "well it looks like you clean everything so that's the problem" how about you take a sample of the mold itself and not a freshly cleaned surface seeing how I did not clean the mold? Red flags everywhere with this guy, he even took his one and only single air sample from the opposite corner of the room as the clearly visible mold problem. I pointed out my dehumidifier can not keep the relative humidity below 55% and it runs 24/7 but his excuse was it was not accurate and so he proved it by taking a humidity reading of the air OUTPUT from the unit, what does that even prove?! I showed him clearly painted over mold on my door frame and he totally played it off! I want to know how much my landlord paid him under the table, because this clown is ridiculous. He should be ashamed of playing with another humans health like this. DO NOT - I REPEAT, DO NOT HIRE THIS GUY!"

"Horrible experience. I called Enrique to work on the remediation of mold due to a leak on Sept 20, 2023. He gave me a 10,000 price with insurance and said to me to email him my policy. He came back and said that I had a great coverage and that I need not to worry as their team deals directly with the insurance. I believe him because this Company had great reviews. My insurance is not paying because they overcharged excessively. Enrique ignores my calls and txts. They said is a hassle free service but is not true. If your insurance does not pay they will put a lien on your house. Run away!!! I recommend that you work with a Company that your insurance recommend or pay out of pocket and claim back to insurance. They will use all your coverage limit because their pricing is insane. They don't disclose the pricing by the way until the very end when is too late. As the mold spread to my son's room they added 20,000 to the price. I got this email today but is not the first one. They are threatening me to put a lien on my property. I had been through h*** with them. Dont make the same mistake Lina, Good afternoon. We submitted all final Invoices, pictures and documents for your claim on 09/27/2023. It has been over the 60 days that the Insurance company has to make a decision. When I spoke to your adjuster yesterday on the phone, he said the claim was still in review. He claimed that we should have charged closer to $10,000 total on each of your Mold Invoices. His reasoning for that was that we should have charged less because the homeowner, you, were going through a hard time. Unfortunately, that is not an acceptable reason nor is it compliant with any reasoning behind why a Mold Remediation Invoice should be for less money or not paid out for work we completed. So, I stated we have pictures and documents to back up all of our line item charges on our Invoices and he can speak to Pamela Brown our claims manager, to go over any line-item charges on your Invoices. Pamela has contacted and is still waiting to hear back from your adjuster. We are approaching 70 days since completion of your job. By around 80 days we need to file a lien against your property for the amount owed to us. If payment is not received by us by next Friday, we will be placing a lien on the property for the balance owed, as stated in your signed contracts and Florida law. Once we receive payment from you, we will satisfy the lien. Hopefully your adjuster will get in touch with Pamela soon and your Insurance company will make their payment determination. However, this does serve as notice that by next Friday, around 80 days from completion of job, we will be placing a lien on the property which will be satisfied immediately after payment is made. Thank You, Elizabeth Resnick Accounting Manager Rapid Restoration Recovery Inc"

"A+++++ THURA CLEAN came back right away and fixed a problem at my place, no questions asked. The crew was courteous and professional. Great company that stands by their work. Hire with CONFIDENCE."