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"I received a phone call from a TruGreen technician within seconds of hitting the send button to Angies List. I had to keep asking the technician to repeat what he said since he did not speak into the phone or clearly. I kept asked for pricing on lawn aeration, I did not have a chance to give him the size of my lawn; he kept pushing for other services, after asking a few times for pricing on aeration only; he then quoted me $398! I don't what kind of fees you charge but this is gouging, when I pushed back he then said $203, so all of sudden it's half the price. I kept attempting to give the lawn footage but he kept interrupting and talking over me, given I have a large lot and I do not need my full lot aerated. I asked if he would be willing come and view the area - he was rude in his response and said that "this is not how we do business" Well, this is not how I do business either, why would I hire your company for any services after being spoken to so rudely. I used TruGreen last year, at first I was very pleased, but as the season continued I had to call and frequently request lawn fertilizing. I was told you did not have time, and then promised service would occur the following week, which also did not happen and no one would come, or I was given less than 12 hours notice, waiting the next morning for the technician and still no one showed up, also another time the technician began fertilizing my neighbors yard, lucky for them. I am just glad I did not sign up for any contracts and canceled all future lawn applications at the end of summer 2019."

"I was quoted a price for 2 services: a light resurface of my concrete deck for $4100 and a stain and sealer on top of it for $2800. When the job was finished, it looked fine and paid in full for the project. A few days later it began raining and rained on and off for 4-5 days. When the deck finally dried up, it looked much worse than it had before the work was done. Duane agreed than the surface did not come out the way he expected and that it needed to be redone. Since it became too late in the season for Duane to redo the stain and sealer, I asked him to refund the $2800 I had paid for the portion of the work. He refused, saying he would come redo it in the spring. I asked him why he thought I should 1. let him use $2800 of my money over the winter and 2. trust him to return to complete the job satisfactorily. He got mad and now I'm going to take him to small claims court to get a refund for the unacceptable work he did."