Get matched with top chimney cap pros in Wallace, CA

"I was contacted daily for the scheduled work to be performed and received a followup call at the end of the day to get my feed back on their staff and work performed. I knew ahead of time what was going to be done when and who was going to do it (each phase of my project). I am so happy with the quality and appearance of my new roof and solar. I have recommended American Eagle Roofing to many people already. I say come look at my roof and you'll want them too!"

"At the end of last year I bought a wood-burning stove insert from Rick McDonald, who owns this business. I paid in full for the stove ($3660.91), leaving a balance of $1029.31 for labor and parts, which was to be paid after the installation was complete. Problems arose during the installation: 1) Rick didn't tell me the stove needed an electrical outlet to work. 2) Rick's workers broke my fireplace hearth by dropping the stove on it. These things made it necessary for Rick's workers to make three visits before the installation was complete. Each time his workers (his sons Tim and Ben) had to reschedule, they requested that I pay the full balance ($1029.31). THIS IS ILLEGAL. I explained that my husband and I have a policy that we don't pay the full amount until the job is finished. Each time I refused they became vindictive or abusive, threatening to take the stove away (although I'd already paid for it), threatening to install it improperly, refusing to do the paperwork for my rebate, refusing to take my credit card, and adding extra unauthorized charges to my bill. Although none of the difficulties were my fault, Rick yelled at me, calling me "the worst customer he ever had in 35 years". When I first dealt with them, he and his son Tim were very polite and knowledgeable. I was shocked to find them acting so unprofessionally when problems arose. Eventually everything was sorted out, but dealing with them was an exhausting ordeal. I had to threaten a bad review, complain to Mastercard, check with the state regarding the legality of contractors asking for full payment before the job is complete. It was the worst experience with workmen I've ever had, and I've hired a lot of them. I don't think they'd have been so abusive if I were a man. On their last visit I had my husband come from out of town to provide support. I really wouldn't hire these guys."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."

"It went well. I was quoted a price on the phone and when they got to my home and realized they had brought the wrong part, they made arrangements to return the next day. However, the price they gave me was more than what I was quoted on the phone. The manager Kim, listened to my original phone call that was made and called me back saying I was quoted the wrong price on the phone. They stood by what I was originally quoted and I really appreciated that. They apologized saying the person I spoke with was still a little new but they honored the price I was quoted."