Steamer Cleaners is the proud winner of Best of LA, Los Angeles Magazine, best dry cleaner, Ventura Boulevard Magazine, Dry Cleaning Laundry Institute Award of Excellence, SOS Go Green Club Community Recognition, Readers Choice Award, LA Daily News 5 years in a row and myfoxla best dry cleaning
Business highlights
38 years of trusted experience
Services we offer
2014 Super Service Award Winner. Environmentally Conscious Dry Cleaning including Couture Garments, Laundry, Expert Cleaning and Preservation of Wedding Gowns, Fluff and Fold, Shirt Laundry, Expert Alterations, Suede and Leather and Households
Description of Work: They pick up our drycleaning every week (Beverly Hills) and drop it off. Lucas is amazing and I love working with them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
tina S.
02/2016
5.0
dry cleaning
+ -1 more
unknown
Description of Work: They gave me a welcome package with some fun stuff in it. They do a fantastic job. I don't dry clean very often. I will go back again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ivette C.
06/2015
5.0
dry cleaning
+ -1 more
unknown
Description of Work: I used their delivery service; they were attentive, courteous, and professional, over the phone and in person.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Piny D.
11/2014
5.0
dry cleaning
+ -1 more
Very well
Description of Work: Laundry and ironing shirts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Alicia S.
10/2014
5.0
dry cleaning
+ -1 more
A friend of mine referred me to this place about a year ago when I spilled spaghetti sauce on my brand new Ferragamo pants. They were able to get it out "no problem". So this time when my nephew's nose bled all over my blouse I figured I would go back to them. They are very professional and courteous. They told me exactly when my garment would be ready and I picked it back up on time, simple and easy. I am very happy with the quality of their work and energy of the staff.
Description of Work: This is the second time I have been here and both times they have been so nice and assured me they could get the stains out of my garments. They told me my blouse would be ready in a few hours. I picked it up and I had my favorite blouse back like new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9
Amean J.
10/2014
5.0
dry cleaning
+ -1 more
I was referred to this dry cleaner by my co worker. I have been looking for a good dry cleaner for a long time and now I am able to take my suits to a dry cleaner that can nicely handle and gently clean them. I work everyday and my job requires me to wear suits everyday so my first time there, they were gracious and kind to tailor my pants and have them ready the same day for me in less than one hour ( I needed the waist to be tailored). Their customer service and the speed of service was amazing and I will never forget. That's why I trust steamer cleaner to have my dry clean ready on time no matter how soon I ask them to have it ready. I am just glad that I could finally find a permanent and convenient dry cleaner. Thank you Angie's List
Description of Work: Dry clean one piece suite ($19.95), one dress shirt ($8.95), one pants ($8.95), and one tie ($6.50).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Veronica S.
10/2014
5.0
dry cleaning, alterations
+ 0 more
I work as a personal assistant to a very busy woman. Last week she asked me to take some items to the dry cleaners with specific instructions. One of those items was a cocktail dress that she needed hemmed for a friends wedding the following night. She already knew the measurements which she gave me on a piece of paper. Also, her bed comforter had a big red stain I'm assuming was wine judging by the deep color. I was doubtful that this was going to come out and I was sure I'd be blamed if it didn't. I've never been to a dry cleaners before and I'm new to this job so I was a bit nervous I'd mess things up. I was in charge of finding the place and I came across Steamers. I saw some really good reviews so I decided to give it a go. As soon as I walked in I was greeted with smiles and positive energy. They had lots of refreshments (cupcakes!!) and even had some dog treats. I told them what needed to be done and that it was for my boss and they reassured me that they would handle it and not to worry. Super friendly!!! I was also informed that they use environmentally friendly products to clean with which is cool AND I was told I'd be given a $10 first timer discount. I wanted to hang out with the staff for a while and eat cupcakes and coffee but of course I had other things to take care of! I came back the next morning to pick up my order. My boss was THRILLED that the stain came out of one of her favorite comforters and her fancy dress was ready for the big event that night. She also had a silk blouse cleaned that had been dirty for wayyy too long and now was fresh and clean. Overall I give this place 5 stars across the board. Great staff and quality services. Totally worth the price. And now my boss is pleased with me. :)
Every alteration is perfection. If the owner sees me in the parking lot, he greets me, helps me carry my load in, and if he happens to be in the shop when I'm picking up, offers to take it out to my car for me. My daughter looks forward to the array of treats provided by Steamer Cleaners. The cleaning is superior, the finish down to the tissue, or pins, is like receiving a gift. My wedding dress was recently rediscovered in the garage and had been packaged so wonderfully, it survived the new roof mess that fell on everything inside. The dress survived longer than the marriage. Kudos to the outstanding quality and always above and beyond any expectation of a cleaners.
Description of Work: I have been coming here for years for their above the line dry cleaning services. I always take my alterations to Jerry there as well. I am writing to explain that my wedding dress from 16 years ago, was packed so beautifully, it survived the new roof being installed over my garage. To this day, after all these years, the quality survives.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18
Doris L.
10/2014
5.0
dry cleaning
+ -1 more
We were happy with the service and very impressed with the cleaning of our clothes and the prices right for the work I got. I use Steamer Cleaner all the time. Parking is great you park right in the back and walk into the store.The hours are great. They are open til 10:00 PM during the week
Description of Work: Dried cleaned my cloths and laundered my husband's shirts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Judy B.
05/2014
1.0
dry cleaning
+ -1 more
It went very badly. I waited for them to look for the pants in the hope that they were still somewhere and had been misplaced. They told me they would call me and never did. I followed up with them on Monday, May 12th. They said they were still looking for the pants. The woman who was helping me would not give me her name but said she would speak to the owner and call me back. She never did. On Friday, May 16th I called the store again and spoke to Jose, the manager. He told me that he did not believe me; that they counted the items in my dry cleaning (which they did not) and that I have the pants and am not telling the truth. He put me on hold and then came back and told me that he would speak to the owner. I asked for the owner's name which he would not tell me. He repeated over and over again to me that they counted the items, meaning that I am lying about my not getting the pants. I told him that I have been a customer for over 20 years and that this is the first time that this has happened. I asked him to consider the fact that I have been a customer for over 20 years and that this is the first and only time that something like this has happened. He kept intimating to me that I had the pants and was not telling him the truth. He said he would "get back to me." I have heard this all week. I do not know if Jose is his real name. The woman would not give me her name and I still do not know the name of the owner. I was told by the woman that no one that used to work at the cleaners is there anymore and that they have a new owner.
Description of Work: I have been going to this dry cleaners for over 20 years. On May 9, 2014 I went to pick up my dry cleaning and bought some garment bags from them because I was traveling that day for my niece's wedding. I paid for my dry cleaning and left. I then opened my dry cleaning only to find out that my $278 pants were missing. I went back to the dry cleaner immediately and they accused me of lying to them about the pants. I have followed up several times this past week to see if they found the pants which they have not. However, now they accuse me of lying about my not receiving the pants and I am getting the run around. The manager of the store, Jose, confirmed to me today that they believe I am lying about my pants and they are doing nothing. They would not provide me with the name of the owner. I have never made any claim for anything like this. The original manager is gone along with all of the people who used to work there.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$70
Response from Steamer Cleaners
We appreciate the opportunity to respond. We have a mandatory policy that our customer service personal count the number of pieces in front of the customer upon receipt of their items. We also prominently display signs stating for the customer to please check all pieces before leaving the premises of Steamer Cleaners in order to ensure customer satisfaction. In our 16 years of business in this location we have been honored with several awards based on the quality work and service. Our employees have given us several yeas of service: Ponce, Jose, Jerry 16 years, Blanca 11, Danya 10, Maria Elena 4, Pablo 8. Our manager returned to her home to take care of her parents. Blanca served the customer counted the items as is her routine. Veronica called the customer for follow up. Jose checked all the inventory in the store as a courtesy. We informed the customer we don not have her item and all six items were picked up. No once called her a liar. There has never been a new owner. We are glad your members have the opportunity to voice their opinions and appreciate the opportunity to respond as well.
Dawn S.
02/2014
5.0
dry cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
FRAN C.
05/2013
5.0
dry cleaning
+ -1 more
I brought my daughters bridal gown there to be cleaned. It wasn't a very ornate gown but it was expensive and it did get quite dirty around the hem and also had a slight tear that I was concerned about. They were very thorough upon inspection, made sure they could clean it to my satisfaction and gave me a fair price. When we picked it up it was perfect. Spotlessly cleaned, the tear repaired and it looked like new. I can highly recommend Steamers.
Description of Work: Cleaning my daughters wedding gown and repairing a slight tear on the hem.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Gerald A.
04/2009
5.0
dry cleaning
+ -1 more
In the 10 or so years that I have been using the service on the few occassions where I have had a complaint it was immediately addressed to my satisfaction. They treat their customers very well and will always open another register if there is even one person waiting on line. They provide coffee and small snacks for their customers and baloons for the children and doggie snacks for visiting canines - an indication of just how committed Steamer Cleaners is to their customers.
Description of Work: I have been using Steamer Cleaners for my shirt laundry and dry cleaning needs for many years. I bring in the items needing their services on a weekly basis which is completed within two or three days, one day service if requested. I spend on average $25 per week at this establishment. Their dry cleaning services are Eco friendly and they even recently moved to Eco friendly degradable plastic garment bags.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Scott G.
03/2009
5.0
dry cleaning
+ -1 more
They had a fire in their store when we had some items with them. They reimbursed me on all my items, sent me an apology note, and called me apologizing. I only had a small order there so I know that I was not the only one they have treated this well. The manager is diplomatic, smart, and knows how to handle customers. They honor out of date coupons, and always get your cloths done on time. The one time they didn't have the cloths done I got a personal phone call with an apology. Another time I had a hole in my sweater that wasn't noticed when I first gave them the cloths. They left me a message saying they had found a hole in one of my sweaters and that they would not do anything with it without hearing from me first. They were excellent before the fire and they have been excellent after the fire.
Description of Work: They do our dry cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JAMES G.
10/2007
5.0
dry cleaning
+ -1 more
They do not use solvent and your clothes look and smell better. They get stains out very well. The dress shirts are not stiff either. The cost varies depending on the item you bring in, however it is reasonable.
Description of Work: I bring my laundry in and they steam clean it.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Dry Cleaning,
Alterations/Sewing/Decorating,
Leather & Vinyl Repair,
Drapery Cleaning
FAQ
Steamer Cleaners is currently rated 4.7 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 8:00 AM - 8:00 PM
Steamer Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Steamer Cleaners does not offer free project estimates.
No, Steamer Cleaners does not offer a senior discount.
No, Steamer Cleaners does not offer emergency services.
No, Steamer Cleaners does not offer warranties.
Steamer Cleaners offers the following services: 2014 Super Service Award Winner. Environmentally Conscious Dry Cleaning including Couture Garments, Laundry, Expert Cleaning and Preservation of Wedding Gowns, Fluff and Fold, Shirt Laundry, Expert Alterations, Suede and Leather and Households