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"HORRENDOUS EXPERIENCE! They came out, stated my installed tankless system needing repiping didn’t have a recirculating pump built in & recommended I get one. They quoted $99/hour for labor & parts are separate. Stated there were no options for an external pump (not on market) & wanted me to purchase their system with one built in requiring to uninstall NEW system & install their system (thousands more) & stated it would require 2 men for 8 hours of work & appointment was booked. After researching, there are both universal recirculating pumps for tankless systems & the brand I had made an external pump specifically for the system I bought. When I told them this & that I would only need to have the system already in place properly pipped with external pump installed, they became hateful from that point on & demanded I had a non-working outlet next to system fixed before they would do any work (didn’t have this demand when I booked appointment with their system). I had already fixed the outlet but the lady who answers the phone repeatedly stated no work would be done until outlet fixed, even after I told her I heard her the first 5 times & would ensure it was done, she continued demanding every communication in a hateful tone, multiple times each communication. Was told I would get a new bid with their tankless system removed & labor hours adjusted, it took a week to get it & just 2 days before the appointment. I was shocked to see the bid was still high ($1300) since the system was already installed but only needed repiping & recirculating pump installed. I sent an email, I only requested to know how many hours they expected to need that day, she responded by telling me the appointment was cancelled & I should find another plumber. They cancelled 2 days before because I dare ask how many hours were needed on a $1300 estimate. Not only did they not know of universal recirculating pumps for tankless systems, or lied to sell me their system, but they wanted 11-12 hours of work (estimate not detailed so I estimated $100-200 for some parts) to repipe an already installed system & install a external pump. They are dishonest people & cancel if you inquire about the estimate which I believe was highly bloated. I will never use them again, buyer beware!!!"