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"The person who came to give us an estimate gave us a fair price however told us that they wouldn't be able to remove the stump without damaging the fence. We explained the fence will be getting replaced in the near future to which he responded that when that time came to call them and they will come back out to finish the job. When we called to schedule this, it took 3 weeks to get an answer back from the company. When someone finally called us back, they told us that they would charge us $100-150. This is not what was discussed initially and the tone of the person calling us was rather abrupt and off put that we insisted it was. He stated it "wasn't in our contract", when both my husband and I know that it was agreed they would come back out to finish the job. The tree work that was actually completed was fine by the team that came out that first day, (trimming and tree removal(not stump) and the price was reasonable. But the customer service is awful. I cannot recommend them based on their inability to uphold an agreement and response time to get back to us on it."

"Description of Work: Trim 3 Trees on front porch & front yard. After completion of tasks, the Tree Trimmer did not clean off black marks left on my concrete front porch. He also did not follow instructions on how much to cut back teee limbs. He ended up cutting away to many limbs thus leaving very little foilage left for shading porch from hot sun. I went forward with the work as I was in dire need of tree trimming services asap becaz the tree had grown over the rain gutter onto the roof. When the wind or rain came it would blow the tree limbs making loud scraping & dripping noises. We had to ask that the contractor to come back and remove the blk marks on porch concrete. He did so within 2 weeks. He pressure washed the entire front porch per my request thus leaving it looking very clean. He also cut back some additional limbs per my request that were low hanging stragglers. Overall he tidied up when he finished the task by blowing front porch & yard with a leaf blower. He discarded the cut branches & leaves into my green garbage can. At the completion of the re-work I came to front door with credit card to pay the contractor. He swiped my card using a hand held device smaller than a deck of cards. The payment went thru and confirm email was sent to me. Later after the re-work was completed I got 3 other quotes and found his tree trim service was $100's of dollars higher than comparable contractors in the area. Wished I had done that before I hired him. But Angie's list highly recommended him so I thought it was a good fit for my project. Apparently not. The tree trimming was over done by taking off too much of the foliage. In my communications and experience with this tree trimmer I found him to be not polite and to overly confident. Not willing to make any compromises regarding discounting the tree trim invoice due to his not following my instructions on how much to cut back the tree limbs. He was demanding payment over the phone and overly aggressive at first when I spoke to him about cutting back to much of the tree. Claiming I should have come outside while they were trimming to supervise. I had already gone over the instructions with him by texting him one week before start of job. I thought he was clear on how much to cut back but apparently not. So, I would not recommend or use this outfit again."