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"Service was good and timely."

"They destroyed the whole pipes that caused flooding to my neighbors. The water was off and every other day we need to go out to the street to turn it on. This company denied the responsibility but later reimbursed me for the first leak repair after employee acknowledging doing partial work. This project aims to address and fix the extensive leaks. Must be completely replaced, cause of leaks appears to be from over heating of the copper as locations are at ALL connections and bends in the pipe, too much to patch. You can contact me to this phone number: 9(16) 857-5652"

"Had this company come out just to clean the fireplace and our dryer vent. The technician that worked on it clearly didn’t know what he was doing and the tech that was supervising him was outside in the car waiting. When he cleaned my dryer vent he made a mess and scratched up my brand new washer and dryer. He also stepped on the plug breaking it and almost causing a fire with my newborn baby and wife in the house because he said nothing. I came into the laundry room after he packed up and was about to pull away. I ran outside to tell him it was a mess and my dryer is dented and scratched as well as my washer. They are brand new just bought them and if they were delivered with a scratch would have been replaced by Home Depot. I had to call over and over in order to get someone to acknowledge the fact that this happened, continually being questioned are you sure the washer and dryer aren’t ten years old? I literally bought them a few months back and told them I had receipts to prove it. Then they tried to tell me their tech didn’t step on my plug ripping it out of the wall. I told them we had zero issues before they came out. My wife smelt the burning from the front of the house and stopped it or we would have had a fire confirmed by the electrician. The electrician told me it was definitely because of their tech and then I let the owner Martin know. He still tried to deny it and said he called them and they said it was our plugs fault it wears overtime. I then gave him the number of the electrician that came out and told him he was wrong again. Just very upsetting that someone puts your family in danger and continues to try and say it’s your issue. The electrician said because the tech stepped on it and didn’t say anything ripping it out of the wall chords came disconnected and we’re touching causing it to burn. Still trying to get someone out to fix the dents. He has paid me $300 for scratches on washer and got the electrician out after over a week of me bugging them but still waiting on someone to try to pull dents out of my washer. They said they will let me know when they have someone available. Very unprofessional and I’ve been communicating with owner the whole time. If you want to have someone put your family at risk and damage your proper Definitely go with these guys."

"Jeff has come to the rescue twice to my new build home. He came the first time in the middle of summer when the a/c would start up. It was just the fan running. He was able to repair the unit same day. Recently, the same thing happened but with our heater. The burners were not lighting up. Apparently the builders never put the cover on and they got clogged with dust and debris. He was able to get our heater working and cannot be more thankful. He was able to fix a couple of things in the attic that the builder just slapped on. I’m sure this system will not stand the test of time, especially here in Vacaville so I’ll trust New age when it’s time to replace this system"

"My technician Anthony Gil was very professional and knowledgeable and explained everything to me and got the job done very quickly and proficiently."

"It went very well; the thorough HVAC system checkup revealed some questionable component that were best suggested to be replace with new ones. I am not confident that my HVAC system is set for more that good performance going forward. I appreciated the non-pressured advice and suggestions in coming to my decisions. Thank you, Joaquin Ortiz."

"UPDATE 4/25/2023 4 yrs after installation of a system that Bell Brothers designed and installed, my energy bills are higher than they were with the 20 yr old system it replaced. We have fewer people in the home, and it is supposed to be a high efficiency system. After numerous complaints, inspections, and supposed repairs to solve the problem, Bell Brothers told me that I need to turn off my high-tech, automatic thermostats and operate them manually as needed. Oh, and NEVER turn on more than 2 of my 3 zones at any one time. So much for the NO SURPRISE GUYS. UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS We have been contacted by Bell Bros since this review with an offer to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information. UPDATE 9/19/22 - AFTER TRUE-UP My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts. This is definitely a very expensive purchase that we thoroughly regret. UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE We typically open doors and windows or run the whole house fan to take advantage of the cooler morning temperatures. Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up. UPDATE TO ADD ACTIONS TAKEN BY BELL BROS SINCE MY REVIEW Approximately 1 week after this review was posted, I received a message from Bell Bros Sales Manager wanting to discuss my insulation options. When I returned his call and gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. Needless to say, that was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works. ORIGINAL REVIEW Installed complete HVAC system to replace 20 year old system in 4000 sq ft house. Represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6" of insulation when I should have 16". Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got. Services: Install thermostat, A/C system maintenance, Heating system installation, HVAC duct & vent installation, HVAC system maintenance"

"Quick and friendly service! Would absolutely hire again."

"Work was done promptly and efficiently."