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"DONT DO BUSINESS WITH THIS COMPANY! October 24th, 2019 and we are still dealing with incompetent leadership. They installed peeling and splitting wood along our entire deck handrail and stairway. We noticed right away and verbalized our concern with how saturated the redwood was. It had sap leaking out everywhere and was wet to the touch. The workers had noticed and mentioned it to the Supervisor, Ray. On numerous occasions, Ray went back and forth trying to get the correct supplies the entire time. Always bringing the wrong things to our job site. Countless hours spent by the workers waiting for him to bring supplies and having to decline the materials because they were either not usable due to defect or incorrect. Verbally complaining that he just couldn't get it right. So we asked CRBR not to have him return and send James or someone else that was qualified to supervise our job. We asked several times, finally getting a promise to switch supervisors. But they didn't. Ray returned later in the job and brought the defective redwood to be installed. And they installed it in the spring of 2020. I told Vince, James, Ray and everyone I was supposed to at CRBR that I could not stain the wood to protect it right away due to its defects. They told me they would send someone up to inspect it, even after sending them pictures of the peeling and cracking. We even had an in person meeting at their shop and at their request we signed completion documents for the job. Vince promised they would make it right. Instead they pushed us off longer and longer, until finally now. To inspect it they hired someone from the outside to come look at it and right a report on their findings. I'm sure you can come up with the rest...the report said due to neglect to stain and protect the wood it is now defective. WOW!! Imagine that, you pay someone to write a report the way you want. It's obvious they cared only to collect my insurance money and not me as the customer."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"