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Recent Water Damage Restoration Reviews in Montgomery

  • Alabama Carpet Specialist
    5.0
    They cleaned carpets in bedroom and great room. They were pleasant, professional and helpful. I would recommend them to any body who wants a quality job at a good price and people who show up when they say they are. I am very pleased with this company and will use them for my future carpet needs.
    Patricia A.
  • SERVPRO of Montgomery South
    5.0
    The jet blowers were like sleeping next to a jet engine. They did a really good job. It was covered by our insurance. Our house was built in 1979. They came within an hour and took in the situation. They did their stuff and got in and out within a couple of hours. They left the fans and came in every day to check them to see how it was drying. They did a superb job
    Martha P.
  • Guyette Roofing & Construction
    5.0
    They arrived promptly, about 5-10 minutes early in fact. I needed to move my truck so they could get in the back yard. By the time I was out of the truck, they were already on top of the garage scraping away old shingles. They completed the job in a few hours, cleaned up after themselves and left. They had done the roof on the house a few months earlier and they did a visual inspection to make sure everything was in place (it was) and ever swept the leaves off the roof without being asked. I cannot recommend them enough. They are good Christian folks who do not skimp on materials or cut corners. We asked about getting a metal roof and although they could have upsold us into something we really didn't need, they suggested conventional roofing. We've lived with a leaky roof for most of the time we've lived here. It has been such a good feeling that we no longer have to go from room to room to look for the latest leak. As much as it has been raining lately, it sure feels good to have a good roof over our heads
    William R.
  • SERVPRO of Montgomery South
    5.0
    They pulled up the carpet in the hall. They put down blowers. It took 4 days to get things dried up. They were efficient and they answered my questions. Everyone that came out here was courteous. I was very happy with them. I think the price was fair and the quality was good. I called them and after 3 days I still had not heard back, so I had to call them again. Once I got a hold of them, they were here with in an hour and have been punctual since. I would use them again. They are going to pack everything and move it outside, then move it back in, and unpack it for me
    Linda J.
  • SERVPRO of Montgomery South
    5.0
    They did a very good job of removing the water & carpet padding. They were very professional & prompt. They got everything done in a timely manner. The communication was good as well.
    Concha H.
  • RECON BUILDERS INC
    1.0
    I called and left a message with Recon and it was not until the next day a call was received by my mother. The arrival time was pushed back twice as scheduling must be difficult for this company. The technician whom I later found out was the "president" of the company, was an unpleasant person as he appeared not wanting to be there. He came out to give an estimate and did not arrive in a rain coat nor carried an umbrella which is extremely surprising given the torrential rain we were having from tropical storm Cindy. This person acted as though he did not want to be there and seemed afraid to get wet. He was unhappy it would seem that he had to drive as far as he did and certainly did not like the weather we were having. We have an 8'x20' enclosed trailer (workshop/office) that had a tree fall on it and will need to be replaced as well as the tree being removed. He asked who our insurance was with and the deductible, I told him that State Farm requested we call him and what our deductible was. He said that the replacement cost and tree removal would barely meet it, upon a small amount of research the replacement cost of the trailer alone is twice the deductible so I do not understand his reluctance. He made sure to mention that at his (contractor) price at Home Depot it was a stretch. I know that our cost vs his is vastly different and that is one way that he makes money. In retail there is a mark up and contractors have their own pricing in a similar fashion I believe. I also asked that he check the roof of both dwellings on the property. I had to mention the roofs twice(he was aware that the we wanted the roofs checked as my mother told the lady on the phone at their office), he was very reluctant to examine them or do anything it seemed to me although I did not know why. You see there was a nasty storm Sunday last and we needed the roofs checked. He asked if he could use one of our ladders which is very unprofessional and would open us up to liability. I would never ask a potential customer to use their tools and would have come prepared, it is unheard of to do such a thing. You would think that the "president" of the company could afford his own ladder? Well it turns out that he did have one but only "examined" one of the dwellings and then said both roofs were fine. He ran around the roof main house so quickly that I am surprised that he was able to make an accurate determination of its condition given the downpour. Upon his departure I was fuming over his unprofessional behavior and wrote Recon. I explained what had happened, his bad attitude and request to use our ladder. I was quickly met with an email expressing his displeasure and was told that we would have to take our claim elsewhere. I know that our job was not the loss of a home (very lucrative for them) but they could have made enough money for the "president" to get a nice new ladder and not the HSN type of folding ladder that he used (sorry for being snarky). He did mention that there were safety concerns climbing on the roof in the rain but I offered for him to come out another day when it was not raining but he declined. It also concerned me at how he was so worried given that this is what they do, their profession. I know that our job was not a big claim but I was just trying to get this taken care of for my 79 year old mother, widowed last October, 5 days after celebrating her 60th anniversary with my dad. He declined the job only after I complained to his company via email. He also took it upon himself to reply directly and make sure that I knew he was the "president." His customer service is lacking, he is unprofessional at best and given his status as "president" of the company this should not be the case. I would not use Recon if it were the only business in town nor would I ever refer them to anyone. *****Know that they did not perform any work but came out to give us an estimate so that we could file a claim with our insurance company to get the damages addressed. State Farm requested it be handled this way. Given the behavior of the "president" that came out (if he actually is the president, I do not know for sure), I would not have used them anyway. I know that this may seem petty but professionalism is key when dealing with a business, assuming that this was "the president" of the company, makes me even more concerned at their other business practices. Side note, we were referred to Recon via State Farm, I in no way hold them accountable for the behavior of Recon. I am simply trying to help my mother get this taken care of. I do hate having to review someone this way but I was a field service tech working on business equipment all over Alabama. I would drive 300 miles or more each day working 12-14 hours from time to time. I had to wear a suit and gave my customers the best customer service possible and I expect nothing less from others. I understand that people do not like having to work in inclement weather nor having to drive long distances (24.7 miles is not that far mind you) but this is his job and he should raise the bar
    Mark B.
  • Alabama Carpet Specialist
    1.0
    The first time I used them, I was very satisfied with them. The second time however I was not impressed with their work.They did not discuss with me what they were going to do or how they were going to do it. I was on site and they could have consulted me about what they were going to do. I have had the same work done before by a previous company and the difference in the price was 5 times the cost of the previous one.I talked to the owner and he was adamant that that was the cost of their services. They handled the whole situation unprofessionally. I will never use them again
    Patricia A.
  • ServiceMaster Restoration by Railey
    1.0
    When he first got here you feel like he has everything in control. He came back twice but after the 2nd time he informed me that he was not going to back. Did not do what was promised.
    Gail W.
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Featured Rating:
4.0

Water damage restoration services in Montgomery are rated 3.99 out of 5 based on 191 reviews of the 2 featured Montgomery pros

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