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"Did what I asked them to do. Showed up on time."

"Update: I've added two (2) new photos of voicemail transcripts from Cindy. She called me twice on the day of the original review (10 February). The first voicemail is of her stating she would provide a refund, then four (4) hours later refusing to process the refund due to my honest review of my experience. An owner of a business should not tell someone they're refunding them just to turn around and strong-arm them into keeping the funds unless the review is removed. I've been using The Housekeepers for about 2.5 years. In that time, I've had about six (6) housekeepers. Out of the six, the only ones I enjoyed were Shanta and Alicia. From the beginning, they knew I wanted someone thorough, as I don't feel you should pay full price for subpar work. I had Shanta the Alicia during 2020 and 2021, and they were amazing! I saw Alicia after Shanta left and was told Alicia was a return housekeeper who does great work... and she did! My cleanings are on Thursday afternoons, and I was shocked when I saw someone new at my door last week. I called and Cindy (the owner) answered. She stated Yarva (I think) has been there a couple of weeks and has received good feedback. I was a little leary on the short time frame, but since she was already here I gave her a shot. Yarva was extremely sweet, but nowhere near thorough. I called back and gave Cindy feedback about her. I told Cindy my home was still dusty and my bathroom was not mopped, but she was nice and I'll give her another shot. When I made that call I didn't thoroughly look around my home, but once I did I called back the following week. On Monday, no one answered so I left a message. I called back on Tuesday, again no answer so I left another message. Christina called back Tuesday afternoon. I gave her additional feedback about my home (shower was not cleaned, bedroom furniture and the baseboards were dusty; see photos). She then placed me on a schedule with LaToya who has been there a couple of years. I appreciated that, and in return inquired about a re-clean. She stated she would talk to the owner and call me back. I didn't hear back, so I called Wednesday (yesterday) and again no answer so I left another message. Cindy called back around 11:30am today and left a message. She apologized Yarva didn't work out and she offered to process a refund, but here's the strange part... she also said she was removing me from the schedule... umm, okay. I called back at 1:09pm and again, no answer. So ten (10) minutes later I called from a different number because I had a feeling they were ignoring my calls, and lucky me, Cindy finally answered. I thanked her for the refund, even though I didn't ask for it, but I told her I was confused on why she was removing me as Chrisina placed me on LaToya's schedule. Cindy stated LaToya is no longer available... really, two (2) days later she's no longer available. I proceeded to ask if someone experienced was available on a different schedule, and she said no to that also. Her claim is a lot of people have left and they are in the process of hiring/training right now. So when I asked why I needed to be fully removed and when I should call back for a replacement, she stated she didn't know right now. I told her I felt I was being targeted for giving feedback and wondered if other clients were being removed from schedules. She insisted it wasn't me but was hoping Yarva would've worked out for me, but since she didn't, there was no one left... notice she didn't answer my question on other clients being removed. That ENTIRE conversation was extremely odd to me! Cindy's voice throughout that entire call sounded nervous like she was stumbling with her words and was making things up as the conversation went on. I looked over the reviews and saw several names of other housekeepers (Madison, Aimee, Carmen, Victoria, Amber, etc). There's three (3) weeks left until my next cleaning, so either ALL of those housekeepers are gone with Yarva being the last one standing, or Cindy just wanted me gone for being honest... I think it's the latter! My only problem areas are dust and the master bathroom, which shouldn't be difficult to focus on... and I only receive monthly cleanings. But after 2.5 years, I guess being honest can be a negative impact!"

"Great, friendly service and our carpets looks amazing. I highly recommend Act One Cleaning. Will definitely use again."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Great job! House is clean & smells so fresh"