Get matched with top deck repair pros in Kimberly, AL

"Daniel Quick's team arrived at my residence in a timely manner and completed the repairs needed to stabilize the deck. They fixed a problem which could have otherwise resulted in severe damage to other parts of the deck and compromised structural parts of the house. The work was done in a professional manner and when completed they cleared the area of all debrie."

"Fine workmanship, great report with the customer, making the home more secure by installing a door knocker with the view finder in it to see who is at the door. The railing that Austin put in is very secure and has eliminated a safety problem going up and down the stairs. The work that was involved was also staining the banister to match the other banister that has been on the stairs since the beginning. Great job matching the products he used."

"My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs."

"Called same day as posted. Arrived next day. We accepted bid and they were back the same day to tear out old deck and 3 days to complete job. Arrived on time every day and called if delayed. Very nice workers. Deck looks great and fenced small holding area for dogs. Don't be fooled by his youth, he knows what he is doing."

"If I could give this young man a 10 star review this man went above and beyond my expectations. Clean and well done work on time and great pricing."

"Hands down the best experience from customer service, to the price all the way down to the actual renovation, 5 stars and highly recommended"

"Bill and Patrick and their team were very professional and worked very quickly. They did everything as promised and the work done turned out better than I had imagined"

"Very professional, on time, There were some other things that needed to be fixed and they took care of that with no charge. They were phenomenal."

"Have had them do several home repairs and improvements over the years. Very happy with their work."

"he did a great job it was good efficient"