Get matched with top deck repair pros in Kimberly, AL

"very fine service and workmanship."

"From the very beginning everything was first class . Austin showed up on time and got right to work. We changed a couple of things but there was no problem. They were thorough and organized. They cleaned up as they went along. I would highly recommend this company to anyone. ."

"My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs."

"Called same day as posted. Arrived next day. We accepted bid and they were back the same day to tear out old deck and 3 days to complete job. Arrived on time every day and called if delayed. Very nice workers. Deck looks great and fenced small holding area for dogs. Don't be fooled by his youth, he knows what he is doing."

"Gustavo was transparent about his pricing, regularly updated me on the progress of the work, and concluded with a thorough clean-up and final approval. The work on my railing was precise, sturdy, and looks fantastic. The entire process was smooth and professional, making the overall experience very rewarding. I truly appreciate his dedication and craftsmanship. I will certainly reach out to him for my future welding and fabrication needs and highly recommend his services to anyone looking for quality work."

"Maurice was a delight. I am currently pregnant and my husband works 12 hour shifts so we had some projects that we needed done before baby arrives and we simply did not have the time. Maurice came in and painted two of our bedrooms, fixed a leaking faucet, replaced and repaired drywall. He was finished in no time, we couldn t believe it. Took some weight off our shoulders with everything that s going on. We recommend Maurice for any projects around your house I m sure he can take care of them. Customer service was great and he was punctual!!!"

"Bill and Patrick and their team were very professional and worked very quickly. They did everything as promised and the work done turned out better than I had imagined"

"he did a great job it was good efficient"

"Very professional, on time, There were some other things that needed to be fixed and they took care of that with no charge. They were phenomenal."

"Have had them do several home repairs and improvements over the years. Very happy with their work."