EZ Roof & EZ Restoration

I hired this company because I was cheap, naive, and had just bought my first house. Biggest mistake of my life! Short version: they lied about what I would get, charged me 25% more than quoted, tried to not finish the job until I threatened to sue (first time I have ever threatened to sue someone), didn’t clean up, and were completely unprofessional. Long version: the process starts off well when a rep comes, looks at the roof, and I get a quote within a day or two. The rep was on top of it, calling every couple of days to check in. I had specific details that I wanted to be done. I was told that my roof would only take a day to finished, I would have a couple weeks to pay my final bill, and the only reason why my final bill would be higher than the quote was if I needed more than three sheets of sheathing; three were included in the quote. I got multiple quotes and these guys were the fastest and cheapest by a couple hundred dollars. I choose them and the rep comes out to ask which color shingles I want. However, the shingles on the bill were base level when my quote had a higher quality. I got it fixed and paid half upfront. I did not notice a few word changes between the bill and quote. Then, nothing. I call the rep multiple times and finally get a date. I stay home on said date and no one shows up. I call and the rep says he will check into it. Then one day, I come home to find everything set up to work on my roof without notification. A single person works on my roof for the next 3 days. After the second day, I get emailed the bill and the rep calls telling me that they are done and I need to pay immediately. I tell the rep that the guy is literally still on my roof and the bill is almost a thousand dollars more than my quote. They say that there was a second layer of shingles that needed to be removed, I needed four sheathing sheets replaced, and I was being charged for the extra details that were listed in the quote. I needed 4 sheets of sheathing (three supposedly in the quote), so I could understand an extra $100. Unfortunately, the 3 sheets of sheathing were not listed in the bill I signed and I thought it was standard so did not think to ask when I saw the bill (that was on me). However, for the shingles, they should have done a better job inspecting the roof to see if there was an extra layer of shingles (one of the other companies noted it in their quote) and once again, this being my first home, I did not know that every single little detail needed to be explicitly stated. Then, trying to double charge me for the details! Really? So, I got $200 taken off for the double charge, but they would not take anything else off. Then after the third day of roofing, they stopped, said they were done, and demanded payment immediately multiple times. I kept telling them they were not done and I would not pay until they were. After multiple calls and emails threatening to have someone else finish the job and sue them to pay for it, rain came into the forecast. I emailed the boss and told him that if the roof was not finished the day before rain was scheduled, I would have the roof fixed by someone else and sue to have EZ Roofing pay the bill. I also mentioned that I had the evidence needed to win the case. The roof was quickly finished and everyone involved called me to blame the issues on one of the other people involved. And they did a poor job cleaning up with shingles in my neighbors and my back yards. When the rain came, my roof leaked where two of the three vent pipes were sticking out of the roof. I emailed them with video and got it fixed. Now, half a year later, my roof is leaking again in all three venting exits! This has been hands down the worst experience of my life. The companies I hired to do windows and mold removal at the same time gave me quotes that did not change and finished the jobs without any issues. They got raving reviews.

Everything from start to finish went very well. I was contacted very promptly, I received a quote very quickly and the job was scheduled in a very reasonable amount of time. The crew arrived on the scheduled day and the job was completed as discussed. I did not receive multiple quotes but the quote I received seemed very reasonable for the work performed. Great communication throughout the entire process, overall job very well done. I certainly recommend and would use their services again.

Excellent job. The crew showed up when expected and were done within the time frame given. The new roof looks great and the night following the job, we had some very heavy rainfall. This showed that the job was done properly and no leaks were exposed. From the time the first representative came to give us a price quote through the end of the job, every person was polite and of great service.

Workers showed up on time and replaced the entire roof in two days

After they came out last week of May roof was still leaking. Stain on ceiling got bigger. On June 18th approximately, I tried to get them to come back out. but they said they could not until July 2nd. That was about two weeks away and rain was in forecast. I had to call someone else to repair the leak.

He changed the pitch of the roof area that was leaking.

Outstanding, honest company. I had my roof replaced at the height of the hail storm replacements from last summer. I talked to several companies and they were the only ones that would give a quote NOT based on insurance. This is a big deal as you know they are going to charge you only for the work that is performed. Josh was honest and up front with everything they did. It took a few months to get scheduled but that was due to a high demand on roofs. Quality work and I am very pleased I found this company.

I spoke wit 4 different roofing companies when I was looking for someone to do this job. Bailey came to the house with a sample of a shingle, along with a brochure showing both metal and shingle roofing materials. While here, he answered all of our questions about which would have been better for our house. He provided additional information that was very helpful in making up our minds. We were told that the job would take only one day to complete and we were given the cost at that point. The only potential increase in cost would have been for replacement of decking, if needed. We had a very hard rain last night, following the completion of the job and everything appears to be solid. Overall, we are very happy with the people who did the work andI would highly recommend ez-Roofers.

I was very impressed with their professionalism, their work ethic, the final product and the way they cleaned up after the job was complete. In fact, they informed us that squirrels had chewed the metal off one of our air-vents and they repaired it for us without any additional cost.

It went well. Josh the claims specialist told me that we had hail damage pretty badly and advised me to contact my insurance company. After the insurance company came out, we got a good quote that was very competitive with several others. The work was done in two days and the crew did a great job of cleaning up. The roof looks great.

I've worked with EZ Roof in the past with excellent results. Had the same experience with this project. I received premium care, detailed outline of project and products used, all questions answered, project completed on-time with no problems. Very satisfied with the products, installation, cleanup, and price. Highly recommend EZ Roof.

Company is very busy due to recent storms, but response time was way too slow for us to be comfortable moving forward with them. I am still waiting to hear back to make sure the quote included replacing shingles to be removed (because it was not included in the quote). The man who came to inspect and give the quote was dipping while talking to me, and he spat on the roof we were standing on.

Gerry Rotter, owner, was very helpful and sincere. He provided me with lots of helpful information and explanation on roofing. Gerry was very professional: he took time to discuss and did not pressure me into buying his products or use his company for the roof repair. He is down to earth, friendly and treats you like family. He provides great customer service. His workers arrived early and were experienced and competent. They were respectful and they worked hard. The crew cleaned up the yard off debris and nails. I love my new roof. Lately, with all the rain--the roof has NOT leaked!! I am very happy and I highly recommend EZ Roof to everyone. GREAT JOB GERRY AND COMPANY!!!

My roof is not the color I requested. So now I have to live with this ugly color for the next 20 years! Installation took longer than promised. Also, workers were pulled from my roofing job, by Josh Alemond to go finish another job. This extended my completion date. Clean up was inadequate. I'm still finding nails in my grass, also black roofing material blew down from wooden hilly area behind my house. The roof on my attached storage house was not completed. The area that is attached to my house was left exposing silver metal, not shingles as before. Josh Alemond said he had forgotten to add in the shingles needed for the storage house roof. I did not inspect the back storage house until after the crew had departed. Very unprofessional office staff, Katie Myers. I do no recommend this company. Also I believe most of the roofing workers, were Undocumented Immigrants.

Excellent. Very professional. Made sure all was cleaned up when done. Highly recommend

If you have a small repair under $1000, I would avoid this company. My repair dates were pushed back multiple times and work was only completed in small increments. I tried to be understanding, but there was almost a month and half between when repairs started and when they were “finished.” To them, finished is leaving everything unpainted and leaving a 4 inch gap between the soffit and fascia in the area where repairs were done. Each visit, scrap materials, trash, or clothes were left at house. The office staff were courteous and tried to help, but they obviously can’t force someone to care about doing a good job.

It went very well. No issues or problems.

They showed up on time and did my roof in one day. They had to srrip away 2 layers of shingles and replace the decking on the front of the house. I couldn't be more pleased with the work and price that they gave me.

Fantastic!! They were able to "fit" me into their busy schedule because of my circumstances.

Job took just one day. EZ Roof sent out a large crew. All workers very competent and professional. Foreman went above and beyond, even doing a few extras to make sure the job was done to meet our expectations. Our roof had hail damage and EZ Roof made the insurance claims process painless. From Gerry Rotter, the company owner to the office staff, everyone was first-rate to deal with. Gerry holds all involved to a high standard and provides great customer service. A few days after the job was finished, we discovered an unattached gutter. Gerry sent someone right out and it was fixed! Highly recommended!

Excellent, they removed the old roof installed a new one and cleaned up the area of debris and nails. In one day they started and completed the job. Very impressed.

Before: Owner provided lots of helpful information rather than sales job during quote. Good explanation of work to be done. During: Showed up on appointed day and time with large crew who worked very hard to get done in one day. Fixed problem areas and result looked great. Emphasized clean up; no junk left behind. After: Waiting on weather to make sure everything is tight, but their warranty will take care of any problems. There are other good contractors in area, but had the highest comfort level with EZ. Recommend them to anyone.

I would recommend them to everyone.

The staff at EZ Roof was accessible, courteous, and helpful. They provided several samples for us to evaluate as we made our roofing decision and monitored the replacement process from beginning to end.

It went great! The roofers were so nice and polite and cleaned up really well. After they left I could not find a single bit of debris left. The owner was very informative and explained all of my options thoroughly and during the roofing day stopped by to make sure all was going well. The new roof looks beautiful and we are completely satisfied.