Get matched with top phone companies in Richmond, VA

Recent Phone Company Reviews in Richmond

• Verizon Wireless

  5.0

  Went in to have an old phone activated for my son. They were very courteous and helpful. Walked through the best plans for us and how it compares to our current plan. Also made sure all was well with the transfer and gave us information about specials. Have always had good experiences with the technicians at this locatio

  Donna L.
• Phone Power

  5.0

  Ordered service one day, equipment arrived within 2 days. Hooked it up myself and have had no problems.

  Etta V.
• VERIZON

  5.0

  We are happy with them. They are not cheap, but they do have the best covers. I renew our contract through phone. I have referred them to my family members because I get free minutes through Verizon. They are very hard to get in touch with because I have to go through the automated menus and I can't get to a person when required. It took them a week to mail a new router to us when the internet was down for almost one week, so they took their own time

  Terry L.
• Vonage

  5.0

  I bought my Vonage phone plan in 2010. I have always liked the service and all the features, including having all my voice mails sent to my e-mail address (both to read and to hear the actual recording). In 2012, I upgraded to "Vonage World" so I could speak with friends in Brazil and in the UK. All my calls went thru quickly and more important...CLEARLY, as well as FREE. In Dec of 2013, I went to Brazil for four (4) months and I brought my Vontage with me. Along with a portable phone, the case I needed was about a 4in x 4in x 3in. It made living outside the USA very easy, since my son and all my friends could call me, and I could call them....ALL WITHOUT ANY COST. Before I tried other "computer" phones but none can compare to Vonage

  Charles T.
• Verizon Wireless

  4.0

  They are a monopoly and because of that their prices are a bit high. Their services are good, but their price is high.

  Alethia H.
• VERIZON

  4.0

  I signed for Verizon FIOS last year and I was impressed with the promptness of the service technician. The service itself is great - it was fast. I started running into issues when I moved and transferred the service. I was asking how to return the router and was told by a representative that I can bring it to the new location. Then sometime later I received mail saying I needed to return it. I contacted customer service and was then told that there was no router on my account as in no one put the serial number. It took a very long conversation to iron out the details but was assured that if charges are posted that it will be removed. I'll just have to see

  Emily A.
• VERIZON

  4.0

  They’re very good; I haven’t had any problems. The times I did need them to come work on something, they didn’t always come when you wanted them to, but they came within a day or two. Their service has always been good when they were here. Their price is probably a little high.

  Linda L W.
• Verizon Wireless

  3.0

  I purchased my first Smartphone with Alltel, and when Verizon took them over, my contact was automatically transferred to Verizon. For those few years, I had no real problems with Verizon, so when the time came for me to upgrade to a new smartphone, I decided to stick with what I knew. I went to the Verizon store on Friday, a little after 3:00 pm. Being a weekday, I was surprised at how crowded it was. An employee took my information at the door (I told him I was here to purchase a new phone and upgrade my contract) and told me the wait would be about 45 minutes. About 45 minutes later, someone came up to assist me. I don?t like to make a big fuss about my electronics, and I already knew what phone I wanted: A Samsung Galaxy. The employee showed me that phone as well as the iPhone 5c, which she said I qualified to get for free. The iPhone was nice, but since I had my heart set on the Galaxy, I decided to go with that. Then the employee said that they were having a special, where if I upgraded my contact, I could get a tablet for free. Now, I had no idea that this special was going on, and I had already been looking into buying a tablet for myself, so this was a pleasant surprise. It cost an extra $10 a month access fee ($240 over the course of a two year contract), and I would have to share my data plan with both devices, but it seemed like an acceptable cost. Then came the pushy stuff. Once I had my phone and my tablet, the employee started bringing out headphones, cases, cleaning kits, screen protectors, Bluetooth headsets, car chargers, and all sorts of gadgets. She told me they were having a special on devices, where I could get 3 for $99. I was interested in the screen protectors, but they were $24 on their own, and I had the feeling I could get them cheaper elsewhere. Same with the $99 keyboard case for the tablet. But the employee told me that the table was made especially for Verizon, and I wouldn?t find it anywhere else. I don?t really like being rushed into decisions, but I decided to purchase it then, because I figured if she was right, I?d have to come back to the store and wait another hour just to buy the thing at a later date. So I went in thinking I was going to spend around $100 (Cost of the Samsung was $99 with 2 year upgrade), but I spent about $300 ($149 for phone, $99 for tablet case, $24 for screen protector, $30 for access fee (didn?t find that out until check out), and taxes and other fees. It was also at check out that I found out the phone which was advertised at $99, was actually $149 with a $50 mail in rebate. That upset me, because I hate having to go through the trouble of cutting off pieces of the box and mailing it in, just to get the price they advertised. But since I already had the phone in my hand and loved it, I agreed to buy it at that price. I mailed out the rebate card the next day, so hopefully I?ll have my $50 in another 6-8 weeks. Overall, Verizon was polite and professional, but walking out the store, I got the feeling that I had been suckered. They used all there little tricks (free merchandise, add-ons, and rebates) to get me to part with the most money up front, and that has me wondering if I really did get a good deal

  Rishonda A.
• VERIZON TELECOM

  3.0

  The experience was not so great. The person was fine that came. Verizon took away call waiting and caller ID. They weren't supposed to change anything from our existing line; all we wanted was a second line. The people at the home office or whoever activated these other things screwed it up. After a few more phone calls we finally got it straight. It wasn't the worse but it wasn't the best. The price was average. The quality was fine when it was finally working. It wasn't so great when they missed it up. It is hard to find a company that does it right the first time. We have to use them for this particular product

  John S.
• VERIZON

  2.0

  First of all, when I was exploring the alternative options to COMCAST I contacted the Verizon rep asked about the $29.00 internet "access" fee. I was told that Verizon customarily waiver the "access" fee and that the waiver would apply to me. After I received my first bill, I found the charge on my bill (spread over 3 months). I called Verizon and got only $10.00 removed from the bill. During installation I was told by the Verizon tech that there was no way in which my VCR could work with my current TV, since it was an older model and there was no way my series 2 TIVO could work as it did prior to the installation. So I was left with no VCR nor the TIVO working. I asked him why I could not use a splitter on the input coax line so that I could simultaneously use the TV and TIVO. He said that was impossible because of electrical "impedance". He left with no solution. Subsequently, I have successfully installed a $15 splitter and reconfigured the wiring so that no only does my VCR work, but also my TIVO. I don't know whether he was incompetent or whether he was trying to sell me his DVR for a monthly fee of $20, which he repeatedly said was my option to replace my TIVO

  Paul F.