Phone Power

unknown

I would recommend them. The price was better than what I was using with another company and providing so much more services. I haven't had any problems with them at all. The price is outstanding.

We pay them every month; the service includes international calls as well but we do not make any international calls. 

Ordered the phone service DVoip.  Price was great.  Product shipped immediately.  No issues setting it up.  Works great.  Only issue is available phone numbers.  Iowa was very limited so I chose an Illinois number as it was actually local versus the Iowa number.  911 service has my actual address so it wasn't an issue for me.

I ordered over the internet.  They contacted me by cell phone the same day to confirm the order and mailing address.  The modem arrived in 2 days as predicted.  The setup was easy.  The only ripple was getting the equipment started up.  It didn't work when I first installed it.  I called customer service and the original tech couldn't get in going.  It was referred to level II.  They were swamped with problems from hurricane Sandy and couldn't get to me until the next day.  It took about 10 minutes on the phone with the tech and it was up and running.  Overall a good experience.

I have 2 problems with this company:
1)  This company had been good until May 2nd 2012.  On that day they had a hardware failure (router) and they were off the grid.  That day they admitted that they had a hardware failure, but since then they claim they were "cyber-attacked" and that caused the hardware failure.  Now they stick to that story.  What is more likely, a "cyber-attack" or a hardware failure? They even go so far as to tell you (on their web site), that the FBI wants to hear about your experience, but don't send the email to the FBI, send it to their website and they will collect them.
2)  Their billing.  They have over billed me a few times now and their billing is hard to work with to get my money back and even worse, they do not tell you before they are going to bill you, they just charge your credit card and you have to find the error and bring this to their attention.
When my 2 year contract is up, I am going to change companies, not because the phone service is bad, but because the company does not have a good backup, they lied about their failure on May 2nd, 2012 and their billing system.

Update - They billed me an additional $86.60 that I did not owe.  They did not send me an email before they billed me.  I noticed they billed me because they charged my credit card that amount.  When I called and asked them why they did that, they told me it is "MY RESPONSIBILITY TO CHECK MY ACCOUNT WITH THEM EVERY MONTH TO MAKE SURE THEY ARE BILLING ME CORRECTLY".  I asked them why they don't send me an email before they bill me so we can avoid these issues and they told me, that is not their policy, that it is my responsibility to check my bills on their web site to make sure I am being billed correctly.  I suggested again that they send out an email before they bill so we can avoid this issue, but my feeling is is 10% of the people do not check their credit card bills, they will keep that money.

We haven’t actually called them to do any kind of service. The price includes long distance; its all-inclusive, we don’t pay any extra for long distance. We haven’t really called to ask for anything, but with our initial setup, they were very responsive, very helpful and good. Based on the initial setup, they were very professional.

Purchased the package via Amazon and hooked it up by myself.  Took about an hour for service to start, and have had no major problems since.  Their customer service is very helpful and responsive.  I highly recommend this phone service, the standard features are amazing!

Ordered service one day, equipment arrived within 2 days.  Hooked it up myself and have had no problems.

It is one of the upcoming companies with great deals and offers. Their level of customer support is good. Their sound quality is better even when I move from one room to another.