VERIZON

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My cellphone costs $70 and my cable and internet costs $120. The guy who installed it was professional.

I would use them for as long as I have to. They are so much better than my previous provider.

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Their customer service is lacking and their service is spotty. When I go to a Varizon store I have to wait 20-30 mins for someone.

We have problems with connectivity.

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The required router/modem that Verizon forces on you sucks. I had to buy a 50 ft ethernet cable and connect my computer to the router to get my internet not to completely suck.

The internet is fast and it is a good deal. They are a better bang for my buck. They are really good. I have not had any issues with them and I will keep using them.

Unfortunately, in my location Verizon is the only provider of internet service.  Having been a network engineer for many years and dealing with ISP on a professional basis, I can only say that the experience has been awful.  We lose internet connectivity several times per week requiring at minimum a reboot of the DSL router.  We are on our 2nd router and the service has not improved.  There is obviously a problem between us and the CO that they have not corrected.   I have telephoned their support services several times and the experience is always the same.  They ask all the basic questions and have you do the same drill over and over and then they end up logging a ticket which is resolved some time later.  I don't even bother to call any more.  I have been in contact with Comcast and their construction manager tells me that they will expand to our area within a few months.  I can hardly wait having been a satisfied Comcast customer in another location.

I have been using them for nine years. I give them a "C" overall.

We are happy with them. They are not cheap, but they do have the best covers. I renew our contract through phone. I have referred them to my family members because I get free minutes through Verizon. They are very hard to get in touch with because I have to go through the automated menus and I can't get to a person when required. It took them a week to mail a new router to us when the internet was down for almost one week, so they took their own time.

I am satisfied with the services. I would use them again.

First of all, when I was exploring the alternative options to COMCAST I contacted the Verizon rep asked about the $29.00 internet "access" fee. I was told that Verizon customarily waiver the "access" fee and that the waiver would apply to me. After I received my first bill, I found the charge on my bill (spread over 3 months). I called Verizon and got only $10.00 removed from the bill. During installation I was told by the Verizon tech that there was no way in which my VCR could work with my current TV, since it was an older model and there was no way my series 2 TIVO could work as it did prior to the installation. So I was left with no VCR nor the TIVO working. I asked him why I could not use a splitter on the input coax line so that I could simultaneously use the TV and TIVO. He said that was impossible because of electrical "impedance". He left with no solution. Subsequently, I have successfully installed a $15 splitter and reconfigured the wiring so that no only does my VCR work, but also my TIVO. I don't know whether he was incompetent or whether he was trying to sell me his DVR for a monthly fee of $20, which he repeatedly said was my option to replace my TIVO.

See above.

Verizon was very good when it came to the installation of the service. They took a lot of time to explain to us how everything worked. I have not really had it that long but so far everything is really good with it. They were very thorough.

They kept bugging me to switch to them and finally I did. The service started going downhill and by the end of the month it was completely out. Over the course of the month, I spent a total of six hours on the phone calling tech support that was located in India. They all said it was my fault and not their issue to solve. Finally, I reached a very educated sounding man who may have studied abroad because he had really good English. He totally got what was going on. He knew the problem and sent a crew out to fix it. It was just the point of all the wasted hours on the phone and one month with no service that I paid for. I pay about $40 a month for the service. I am still using them for now.