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"We purchased a Groupon for our carpets to be cleaned. MJ kept in touch with my husband to confirm his arrival time. When they arrived he took a look at the carpet and advised the carpet would turn out better if we purchased the power scrub. He advise if we didn’t get the power scrubs the spots would reappear. My husband agreed to the additional charge, as MJ offered us a discounted rate. The rugs were cleaned and they looked nice. A few days later we noticed the spots reappeared. We reached out to the office and explained to them the issue. MJ returned our call and advised the spots did not come up because it was pet pee stains. I explained to him that my dog does not urinate in the house so no it’s not pet stains. Then he advised me this is why they don’t like to give discounts because of issues like this. I was confused because never was it mentioned that there were stains that would not come up; only that I need to get the additional service so the stains would not return. After speaking to him for approximately 15 minutes, I simply advised him not to worry about it; but, just know the service you sold to me was not provided."

"Very friendly and they were significantly more informative and helpful vs Servpro. They were also a 1/3 of the price."

"On May 25, 2022 I spoke to a representative of the Mold Test Company and explained that I had recently inherited a property and had not been lived in for quiet some time and was beginning the restoration process to make it livable again which included having a mold test completed. I was quoted $499 for the complete test in addition to a $50 deposit that was required to confirm appointment. I made it clear that I currently lived over 4 hours away from the property needing the test but we agreed upon a date and time that worked for all parties. Deposit was paid over the phone for confirmed 11am on 5/29/2022. I arrived at the property at 10:40am yet the technician called me about 15 after 11am to inform me the he was 15 minutes away. Arriving at church 11:30. We walk through the property and he gives me some information and points out a few things and then prepares to set up his equipment only to realize he would need a generator to complete being that the home isn’t occupied and has not been for quite some time, there is no electricity. I point out that I was not informed the equipment needed electricity although I mentioned the property had been closed up for years when making the appointment. As the expert and professional this should have been clarified prior to confirming appointment or taking payment. Technician informed that he had a generator but it wasn’t with him and he lived about 2 hours away so the appointment that I had driven 4+ hours to make would have to be rescheduled. It then took almost a full week for someone to return and follow up about this issue in which the solution suggested was to Mail this company the keys to my property to conduct the test in my absence and hitch was a red flag because I don’t know them for one and if I’m not there to see them test my property how do o know they’d even travel back to my property and complete a test instead of just telling they did and charging $499. I refused to send my keys and instead asked for a refund of my deposit. I was told he would submit my request and ended the call About a month later I still had not received my refund or any communication of it so I called and after several attempts spoke to someone who informed me that my refund request was denied because the technician said I refused services at the door and something else about canceling rescheduled appointment when nothing was every rescheduled to begin with and service was not completed bc technician did not have the necessary information equipment. I total LIE over $50. My $50 that I work hard for and have already been more than inconvenienced over. I have tried multiple time to remediate this issues but I just keep getting shuffled around to leave voicemails and no answers about my money. This is extremely unprofessional and unreasonable. I will follow up with the BBB and CFPB as well. Unacceptable and should be removed as a reliable referral from Angi"