Carpet Renovators Inc

We purchased a Groupon for our carpets to be cleaned. MJ kept in touch with my husband to confirm his arrival time. When they arrived he took a look at the carpet and advised the carpet would turn out better if we purchased the power scrub. He advise if we didn’t get the power scrubs the spots would reappear. My husband agreed to the additional charge, as MJ offered us a discounted rate. The rugs were cleaned and they looked nice. A few days later we noticed the spots reappeared. We reached out to the office and explained to them the issue. MJ returned our call and advised the spots did not come up because it was pet pee stains. I explained to him that my dog does not urinate in the house so no it’s not pet stains. Then he advised me this is why they don’t like to give discounts because of issues like this. I was confused because never was it mentioned that there were stains that would not come up; only that I need to get the additional service so the stains would not return. After speaking to him for approximately 15 minutes, I simply advised him not to worry about it; but, just know the service you sold to me was not provided.

I first called and spoke with Emory who was incredibly kind and answered all my questions. They were able to come out quickly, and my techs were fantastic! MJ & AJ both displayed professionalism and were very polite. My carpet looks amazing, better than we moved in here!! Will definitely be calling them back. I would highly recommend them if you are in need of a someone to clean your carpets or furnishings.

Bought a groupon for $79. They first went to the wrong address. When they got here really hard upsell. Made me a 6'03 man very uncomfortable. I refused the up sale. Then wouldn't do the work until I paid another $15 fuel charge. I refused and now I'm out $79... Super shady company .. Please do not use you will get scammed!