The process of getting a quote was simple, everything was listed out clearly and all the options and styles were clear. The scheduling was easy and the day-of installation went smoothly and the crew left very little mess. Everything was installed neatly and properly by the crew. While they were not master craftsmen, they were hard working laborers that I thought were thoughtful of my needs (being home for the majority of the day) and that did the work quickly and cleaned up after themselves very well. My only real complaint about the windows is that when the crew left after that day of work the final work they performed was to lay down a bead of caulk around the windows that was three and four times larger/thicker than it needed to be. It's better safe than sorry when trying to keep water out of your home, but it looks tacky under a close inspection. Granted, 95% of people that look at the windows wouldn't notice it, but I did and I paid the bill. The only major issue over which I remain disappointed is the trim around the interior of the door that was installed. I had Window Universe find custom trim for me to match the style of the existing trim throughout the rest of the house. We wen through several emails chains back and forth to make sure what we were getting (at a slightly extra charge because it came from a specialty mill) would match, an attention to detail that I appreciated. The trim was installed on the day of installation along with the windows and door, but they were not stained. The raw wood was installed and I was told the stain would arrive several days later and I would have to stain the trim myself. That was not a problem and I didn't mind that, but the real problem arose when the stain proved to be the wrong color. While the can was labeled "caramel," and that was the color I had worked with Window Universe staff to choose to match the rest of the house, what came out of it and went onto the trim was more of a deep chocolate or dark coffee color. I don't know how the mixup happened. It could have been an incorrect evaluation of my needs on their part or their suppliers having made a mistake and labeled the can of stain incorrectly, I will never know and I don't really care. What bugs me still is that I tried contacting the company several times by both phone and email, but didn't get anywhere with my requests. I was told every time that I talked to somebody that the problem was being looked into, but to my knowledge nobody even started the process or repairing or replacing the trim and after several months of calling and leaving messages and talking to someone but not getting anywhere, I gave up. At one point over the phone I even offered to just have them send me the information of the mill where the trim was made and I would buy it and install it myself with some stain from Home Depot, but I haven't gotten that from them yet either. The funny part in this is that the door frame needed tightening after the first few weeks of use and they came right out and fixed it under their 10-year warranty, but this trim issue seems to be outside the scope of their regular issues and they haven't been able to come close to solving it to our satisfaction. I'm happy with the windows and doors, but very disappointed that the final product includes trim that does not even come close to matching with what exists throughout the rest of the house, especially after the pains we took to ensure a close match.