UPDATE (10/20/2015): After reading my review (below), the 4 Service Pros manager called. We discussed my criticism of the service. I assured him that it was my decision, after being informed that a charge would be added to my bill, to have the serviceman reset the toilet and fix the leaking valve; my only complaint in that area was the amount charged. The manager said he would credit my account for the overcharge on the toilet pull and reset and send me a check. I did subsequently receive a check for $165.00 which more than compensates for the $65.00 overcharge (as compared to the price quoted in the "Deal") for pulling and resetting the toilet. I also received a new invoice/receipt with the credit noted (the extra $100.00 is listed as a "courtesy credit" for which I am very grateful; Thank you 4 Service Pros). The comment on the original invoice (recommended "hydro jetting" because the line "showed build up of waste and needs service") was changed to read, "Sewer line is clear. May need to clean in the future." Since the first sentence accurately reflects what I saw on the camera monitor, and because all drains "may need" to be cleaned in the "future," this is not an unreasonable resolution of my complaint. That said, should I ever order another camera inspection, I will insist that a DVD recording be provided (something that any of you who might use 4 Service Pros should consider). When you look at my ratings, be informed that I raised my "quality" rating from "D" to "C" and my "professionalism" ratings from "D" to "B". I raised my "overall" rating from "C" to "B" because of the manager's followup and corrective action. I changed the "approximate cost of service" to $393.00 from what I originally paid, i.e., $558.00) to reflect the credit given by the manager. This is not an unreasonable amount to pay any plumber for the services actually rendered. I contracted with 4 Service Pros because my regular plumber does not have a snake that will clean a 4" main line and he does not have video camera capability. He suggested a video inspection after cleaning a blockage in my laundry room drain. The 4 Service Pros serviceman arrived promptly. The access point was too small for both their snake and the video camera (I had asked about this issue specifically before finalizing the deal and their failure to respond suggested it would be sufficient). We gained access by pulling a toilet, which I could have done but the serviceman said he would pull it at no charge. Video inspection showed no need for snake (i.e., no obstruction in the main line at all). The house was built in 1963 but the 4" pipe was, in my view, fully open all the way from the house to the city sewer connection. The serviceman insisted that there was a lot of "buildup" on the pipe and suggested a special service was available to clean the buildup from the pipes (something along the line of $550 for first hour plus $200 for each additional hour and a two-hour minimum, and no guarantee that the pipe would not be damaged). On the invoice, he said "Line showed build up of waste and needs service." I did not order the service since what I saw on his video monitor clearly required no additional service. I did pay extra: Since the toilet had been removed for access, it had to be reset. I can reset a toilet but because the cutoff valve was leaking, I decided to have him fix the valve and reset the toilet. I was charged $290 for removing and resetting the toilet (the "Deal" price for this extra service was $225 (I did not catch the discrepancy until I pulled the paperwork in preparation for writing this review). I was separately charged $80 to replace the cutoff valve which took the serviceman about 10 minutes. $80 is what I would have paid my regular plumber for a full service call; in other words, I got no discount for already having paid for the video service call and the toilet removal/reset. Altogether, I paid $558 for this "deal." I just sent a message to 4 Service Pros, noting that the check I gave them on September 18 had not yet cleared my bank and suggesting that an adjustment to the bill was in order.