We chose Moss for our kitchen remodel after speaking to a handful of design and build firms. Given the size of the project and the investment we wanted to be certain that we did our due diligence. After our initial conversation with Nick, we immediately felt comfortable with Moss, and it was clear to us that they offered best balance between process, experience, and price. The project was a complete kitchen renovation – new cabinets, countertops, appliances, and a slight redesign in floorplan. We had a vision of what we wanted, but with so many decisions to be made, being able to work with Emily and design team was invaluable. Over the course of the design sessions we were able to see the kitchen come to life in the 3D renderings and adjust things on the fly as we discussed options and ideas. With any renovation, it’s always a balance between getting exactly what you want and budget – Emily did a great job of keeping us on track, was quick to let us know the cost implications of selections we were considering, and offered suggestions, insight, and guidance throughout the process. As the design process wrapped up and the project schedule was published, the COVID lockdowns started. With so much uncertainty, we were not sure when the project would get started and obviously had concerns related to having contractors in our home during the initial months of pandemic. We spoke to Matt (Project Lead) regarding our concerns and he was extremely understanding, wanting to make sure we were comfortable before any work would begin. We decided to move forward and the project ultimately started a few weeks late (end of April) due to the cabinets being delayed as a result of the shutdown, but once things got started they moved quickly with the project being largely completed within five weeks. Our on-site project manager (Chad) did a great job of keeping on top of things, informing us of what was planned for each day/week, and was always available when we had questions. Two members (Kai and Luis) of the team were onsite pretty much every day and handled all the trades other than flooring and drywall/painting. The team put on the project was intentional as to minimize the number of people that needed to be in the house and these guys were phenomenal. Given we were stuck in the house for entire project, the guys went out of their way to make sure we were comfortable with the process and progress. The upside of being home during the project was that it afforded us the opportunity to interact with them on a more regular basis when questions arose or decisions needed to be made, and without exception, they were always accommodating and willing to go the extra mile – not sure that can be said for many other firms. Obviously, no project is perfect and ours was no exception as some unexpected items arose, but again, in every case, the team was accommodating and worked through the issue to provide the best solution in the most expeditious manner. Having a major renovation done during a pandemic is not the way we envisioned things playing out, but we could not be happier with the outcome and the team at Moss.