New Floors USA is a Family flooring company with more than four decades of construction experience. Our idea is simple: we believe it should be easy, stylish, and cost-effective to find affordable, quality flooring that comes with excellent service. Every day, we do our best to bring that experience to our customers.
Unlike other carpet and flooring companies, New Floors USA comes to you. During a free appointment, we’ll bring flooring options to you.
We also take care of installation, answer your questions, offer a vast selection and keep your costs low. Quite simply, we do everything we can to make it easier for you to buy great floors at fantastic prices.
Awards and Badges
Angi Certified
2022 Super Service Award
Business Highlights
Family Owned & Operated
Eco Friendly
Wears MaskImages
Verified Reviews
Ratings Distribution
Rating Details
Price
Professionalism
Punctuality
Quality
Responsiveness
Read reviews by category
flooring (12)hardwood floors (4)
Showing 1-12 of 12 reviews
Kara L.
01/29/2023
Would give ZERO STARS if I could! The sales pitch went well, as you could imagine, and then the salesman (Alex W.) was a ghost - BEWARE! We then dealt with Aaron, supposedly the owner, when we needed to see about timing as we were getting things organized with our general contractor that was doing the rest of our project. He was rude, but got what we needed done completed at the time, so ok. Then in Sept of 2022 something happened to the company - don't know if it was sold or came under new management or what - but suddenly we were dealing with Dennise BEWARE! They hadn't laid a foot of flooring and wanted half the payment for the project, the project didn't end up happening due to permitting problems until Dec of 2022, we refused - they got ruder and nasty in their phone calls and threats to cancel the contract and keep our money! Told them to speak to our lawyer, calls laid off. Finally got our project started and the workers immediately broke (to be continued)...
Description of Work
...our French door window and didn't want to take responsibility, again had to PROVE that we weren't the ones that broke the window after being accused by Dennise that it was a tool in our home that somehow had done the damage! They were the ones working next to it when it shattered. They did eventually take responsibility and it took literally a MONTH to get it fixed and I had to take charge of that to be sure it got done right. Ridiculous. We had every square foot of flooring replaced in our home by these guys and they treated us like criminals the entire time. If we weren't already nearly $5000 in with a deposit when things started to go south, I would have canceled the contract myself and told them to go pound sand. The floors are lovely, don't get me wrong. Although they also tried to overcharge me for the floor leveling compound as well since 'they don't read the contracts before they bill them out' and it was my responsibility to make sure, good thing I did! So many other things I could say!!
Category
flooring contractor
Cost
$20,000
Victoria R.
06/26/2022
My husband and I were very impressed with their professionalism and workmanship. New Floors USA explained the entire process to us, which was very helpful to us as we had never had this type of work done in our home before. The New Floors employees did very clean work and they completed the project within the time frame that we had agreed upon. They also communicated with us often--they responded to our phones or returned our phone calls promptly. They were also friendly and easy to communicate with. They respected us and our home, as we are still staying in the house with our kids while they did the work. We will continue to use New Floors USA in the future.
Description of Work
Installing new hardwood flooring in living room, dining room, bedrooms, hallway, and kitchen.
Category
flooring contractor, hardwood floor
Hire Again?
Yes
Kevin S.
06/19/2022
New Floors USA did an excellent job on my floors! It was a big job, they were professional and polite throughout. They were also very accommodating, and went out of their way to make sure I was satisfied. The work is outstanding and the floor is beautiful.
Description of Work
Installing new floors.
Category
flooring contractor
Hire Again?
Yes
Nancy K.
06/19/2022
New Floors USA was very easy to work with and did excellent quality work in removing the old carpet from our stairs and replacing it with laminate. They worked with us in adjusting their quote, in setting the work schedule and in finishing the work in a timely manner. We highly recommend them.
Description of Work
replacing laminate
Category
flooring contractor, hardwood floor
Hire Again?
Yes
David S.
06/17/2022
Another great job by New Floors USA. This is my 3rd project and they always provide excellent customer service and quality craftsmen ship! We'll be scheduling are next project with then in a couple of weeks. John and Sam are the best!!!
Description of Work
excellent customer service
Category
flooring contractor
Hire Again?
Yes
Carmela S.
06/13/2022
We used New Floors USA to replace flooring in our entire house. Tom was our sales rep and was very knowledgeable, offered great suggestions, did not pressure-sell us and even offered cost saving advice. Additionally, we had many delays to due contractor issues and New Floors USA worked with us to install in stages to accommodate delays and changes. My flooring is beautiful and I continue to get compliments. I am very pleased with our decision to use this company!!!
Description of Work
replace flooring
Category
flooring contractor, hardwood floor
Hire Again?
Yes
Ashley N.
06/08/2022
Paul S.
06/07/2022
My experience with new floors was great overall. The process is excruciating with all these home improvement vendors but I’ve learned you just have to make the time commitment and plan for possible issues with weather (like with my roof) and supply chain. What I liked about working with these guys is the care they took with my stuff, and they were more communicative than most I’ve worked with. They came out on time and there weren’t any surprises with the installation. I got what I ordered and happy with the results!
Description of Work
Flooring Changed
Category
flooring contractor
Cost
$15,000
Hire Again?
Yes
Marcus R.
06/07/2022
I reached out to Sam early February and that same day he replied and immediately scheduled me the next day for my estimate. He arrived on time, and after I heard his prices and seen his work, we scheduled my project. His work ethic is amazing, super fast and I can not get enough of how good my floors look. Highly recommended.
Description of Work
Install Wood or Stone Laminate Flooring
Category
flooring contractor
Hire Again?
Yes
Matthew M.
06/05/2022
The service and eventual installation by New Floors USA was exceptional. The sales staff was incredibly informative and patient with us as we made our decision on flooring as part of our kitchen and home remodel. Steve was great to work with and a huge blessing to have that level of information and support in to-days economy-industries. I would highly recommend New Floors USA!!
Description of Work
Install Vinyl or Linoleum Sheet Flooring or Tiles
Category
flooring contractor
Hire Again?
Yes
LORRI K.
05/23/2022
Other Information
Services Offered
Services Not Offered
carpet tile
Licensing
Licensed
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.