Get matched with top granite restoration pros in Satsop, WA

"Work was completed, but with a lot of issues and lack of communication. Mostly listening and attention to detail. Items purchased/installed without consultation. Wrong doors purchased. Shower walls already detaching from drywall. Had to replace already new water heater because they hooked/unhooked/moved it so many times it fried the electrical board inside it. No accountability for mistakes. Plumbing company in town won't work with them anymore because of their conduct. They didn't know a blower door test was required to pass inspection, so did the work myself. Was constantly told "I'm not making much money off of this" as a way to skirt responsibility. JOBC made the quote, and was told that there was a specific budget. IMO wasn't willing to constantly pay more money, so other jobs took priority. They smoked marijuana in the driveway while working. Not opposed to that generally, but not professional. Was being sued by another client and asked for . Won't hire again."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Went with a metal roof, due to low slope. Project was done as efficiently as possible, given constraints. "

"We are extremely pleased with the quality of service. We are glad you are with us and THANK YOU!"

"Overall, the process went very well. The front office and the work teams communicated with us each step along the way. Through a back order and trying to coordinate plumbing, electrical, construction and the finishing crew things came together nicely. The work crew almost felt like family while they remodeled our kitchen. They followed up quickly after the job was completed to check on some questions we had. Our experience was very positive. Thank You."

"Their customer service is amazing, their pricing is very fair, and the quality is fantastic. I would recommend them to anyone and I will use them again"

"Absolutely beautiful work! I highly recommend, excellent communication, always on time, calls before arriving. Works in a clean environment, and leaves the work area nearly spotless at the end of a workday. Hugo the owner, is very honest as well, you will not regret your choice!!!"

"They were great, did an excellent job. Fantastic attention to detail. Very conscientious throughout the job and did a fantastic job of cleaning up after the work was completed."

"The first year: tremendous. Jennifer was extremely punctual and thorough in her work. The second year my townhouse underwent a complete cleaning after a smoldering fire caused extensive smoke damage, so I couldn't renew her appearances. The year after repainting and re-carpeting, Jennifer cleaned once, then canceled twice on the days we scheduled. I loaned her an important book she promised to return. Nothing was sent. I believe she let personal problems get in the way of professional business responsibilities."