unknown

Contacted on 4/19 for a quote to install granite counter tops on 2 vanities.  I did not get a response until 3 days later.  They emailed me a brief email that said to contact them for more information.  I called them and explained the project.  She didn't ask many questions I would expect for being able to quote a job.  She finally asked after I explained a majority of my needs, to please email her with what I needed done.  I would rather not waste my time since I already gave her the basics over the phone.  For this work, it is important to have a conversation to clear up details.  If they don't want to do that, I don't want to waste any more of my time trying to work with them.

We are pleased with the finished product.  There was a delay due to manufacturing (cutting machine) problems that needed to be repaired by the machine vendor.  Installation went smoothly.  Recommendations made by the company were useful.  We are glad we chose to go with a quartz surface.

It went well. They had to come out a second time because of the way they put in the bowls.  There was a slight gap in between.  They caulked the gap so you wouldn't see it.  The owner did all the measuring and couldn't have been more professional. The gentlemen the first time did not caulk and should have been more careful. They came out a second time and recaulked it.

unknown

I have been meaning to send this much sooner than now!  I wanted to say thank you so much for all your assistance and help in getting granite counter-tops for my home.
I have received many, many compliments on the choice of the granite as well as the installation that "shows" the granite off to its very best! This was a daunting task (for me) to go through, so I am grate for everyone's patience and understanding at Solid Surface Solutions.  The two young men who came out to install the granite were very courteous and diligent, and did a great job installing as well as cleaning up after the installation. 
This was a very positive experience for me from start to finish thanks to your company and staff, and I will not hesitate to suggest Solid Surface Solutions as the place to go for anyone interested in putting granite counter-tops in their home. 
Thank you, thank you, thank you!

What a great experience at Solid Surface Solutions after going through all the cheapo Seattle area granite countertop shops and the pricey Home Depot type stores.  They are very friendly and responsive through all parts of the buying and install experience.  We enjoyed everyone at the shop and also the measurement and install people as well.Their initial estimate came in slightly high, but they were very willing to work with us to get near the price of some of the cheaper Seattle shops we visited.  We chose to pay a hair more for these guys because they were the most informative and professional place we visited.  Their knowledge and pride showed.

Alan, (I believe the owner), was extremely precise and helpful during the measurement process.  He gave us several options to make our install work for us, as we did have some cabinet and wall issues that made it not an easy and straightforward situation.  Alan educated me to all options and was very responsive to every phone call I had with further questions.  I was pleased and thankful to have a patient and professional guy  at my beck and call!!
     
The install went great, and we are very pleased with the look, edges, and seamwork of the granite countertops installed by SSS.  We got it done in a day and are thrilled with the look, feel, and ease of use of our new countertops.  We went to many many places and got a wide range of estimates before choosing these guys, and are happy we did.  My wife said she liked the "feel" of the office and people helping us at Solid Surface Solutions more than any other place we visited.  They will work with you on price and do great work.  Granite is the way to go!!