"The customer service from choosing the window treatments to having them installed was excellent. The communication was always prompt and professional. We would definitely recommend their services."

"Victor has done several window covering installations (faux wood, shutters, roller shades) for Budget Blinds in Chester and Henrico - he does a GREAT job. He is professional and very customer service oriented, We always have GREAT feedback for his work."

We have the experience and we are committed to providing quality workmanship and superior customer service on all our applications. We at A Dad and a Drill strive to maintain our reputation as a high quality, very service oriented company with our main focus being customer satisfaction.

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business\n\n

"It went well. Job was on-time and very professional. I recommend this company to the World."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"Castle called to set up measurements for window manufacture. Their rep showed up on time and was a relatively quick procedure to measure. They called again once windows were ready to install, to set up installation date. Superb job performed by the removal/install team. They called the day before their arrival and then again the morning of arrival. Went straight to work and were productive from start to finish. I had two sets of double windows replaced with double slider windows and you cannot tell the new windows frames are different from what was originally installed. Thoroughly cleaned the work area, to my satisfaction, when they were done. The only problem was they provided only half screens instead of full screens for the double sliders, however they rectified this when informed."

"It went well. After viewing both properties content, i was sent a couple of room plans.
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We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!\n

"We want to thank you Thompson Creek for a job well done. We want you all to except this letter as a ten time Grammy award from us to you. You showed up and stood out. My wife and I want give God the glory first for a company that is well rounded and people who are in tune with vision. We first would like to thank Gordon Smith (Sale Representative) He stop by with a presentation and knowledge of the window products with an outstanding attitude we call him the nephew of the family along with cousin Maybelline the dog. Secondly we want to thank Don Bishop (Project Manager) He stop by and check for lead and measurements and had tremendous knowledge and wisdom and positive warm attitude. We call don the uncle of the family. Thirdly we want to thank Brittany Burns (Richmond Factory Representative) She stop by and explain the roofing project so well that we wanted the roof on right then and there. We thought she was the professor of the roofing. She is up beat, bright personality and eloquent in speech and has a beautiful sense of humor.We call her the sister of the family. Lastly we have to thank Shannon Dotson (Customer Service) she is incredible fantastic marvelous these are just a few words to describe someone we have never saw in person but makes you feel as if you had known her for years. She return calls make sure all your information is correct ,her love and passion and support is phenomenal. We call her mother of love. She makes you feel like you are part of the family that has your best interest at heart. We want thank all the Thomson Creek family not only do the windows make our house look like a commercial on the block but it added comfort to our ears. The new roof gave us a soft settle sound, that when it rains it sounds like a rain app that you can sleep to… Thank you Thompson Creek you are not a five star company but a ten star kingdom of vision and precision. Love Riley family"