LEWIS DIAMONDS & TIMEPIECES

Excellent , quick work

The initial consultant was nice, but I thought it was a bit pricey. Said they would call when ready, I ended up calling them. They said it was ready, but turns out it really wasn't, and let me walk out with a non-dipped/plated/polished ring. After examining in better light, I was disappointed. You could clearly see yellow gold blotches, and an overall dull appearance. I went back there a week later to complain, a different lady greeted me and said the dipping and polishing was not included in the already pre-paid package. She told me I should have purchased it separately and asked if I wanted to pay the extra fee now. I said I thought it was strange that people would get their rings re-sized and not want it plated and polished and was confused why it wasn't in the package, and then declined and was going to take my ring elsewhere for service. She called back when I was in the parking lot, telling me the package actually did include it and they just didn't do it before when they said it was ready. The ring was turned back in and she said she would call when it was ready. Like before, 3 days later I gave them a call and she said it was ready. She told me to thoroughly inspect the ring this time, in a way that made it seem like she thought I was at fault before. They did fix the ring, it is shiny now...with a few lighter white gold spots here and there, but overall I am happy with the ring, just definitely not the experience and the time wasted.

Very professional, friendly salesperson. Very good quality of workmanship. Setting was tight and ring had been nicely polished.
Did not price shop, so I don't know if it was a good value. Selected Lewis based on Angie's List reviews. Given the value of the ring, we wanted to use a reputable jeweler.

Wonderful service.

They are not pushy in terms of selling products to me. Their store has a very friendly atmosphere. I like the quality of the products that they sell. Lyndi the jeweler who I have been using for eight years knows what I like and what I don't like.