LEWIS DIAMONDS & TIMEPIECES

Description of Work: battery change, pressure check

Description of Work: Let me start off by saying that if you are a bride-to-be and are involved in the decision process of the engagement ring your fiancé will be getting you, do not come here. If I could give is place 0 stars, I would. The only thing positive at this store is the young lady who greets customers at the door. I'm not saying that the entire store is trash, but one salesperson in particular, Dora, is. My fiancé and I are in our late 20s, both very well educated, modest, presentable, and very well-mannered. We drove all the way from Katy to this store in hopes that the few good reviews online would prove to stand true. Unfortunately, this did not happen. My fiancé called ahead of time to let Dora know that we would be coming and upon meeting her, I noticed that her attention and eye contact regarding the engagement ring was on my fiancé, not me. When looking at one particular setting, she was pushy, saying, "You've got to talk to me and tell me what you like and don't like about it". Really? I've held the setting in my hand for about 2 seconds, so give me a minute to think about it. On top of that, when I had a few settings chosen, she decided to tell me what SHE didn't like about each one. If I was interested in hearing her opinion, I would have asked. After all, this is going to be my ring and not hers, so whether I like pave setting or not, deal with it. When looking at loose diamonds in one of the rooms in the back, she, again, directs all her attention to my fiancé and never hands anything to me first...knowing that the reason my fiancé took me along was because he wanted me to choose what I wanted. As if that wasn't enough, her low cut shirt with her disgusting cleavage hanging out made me feel like we were doing business with a low grade escort who by the way, is very sloppy with the way she handles loose diamonds. To make things incredibly worse, she decides to indirectly make a pass at my fiancé WHILE IM SITTING RIGHT NEXT TO HIM! Yes, you read my last sentence correctly. She pointed out she really liked his lips...one of the most delicate and intimate places on a person's face. It was very uncomfortable for me and my fiancé and I took that as a personal insult. Does Dora really consider me so insignificant that making a comment like that to my soon-to-be-husband is okay? Especially in my presence? Someone should really tell her husband what exactly his wife thinks about "her measly .75 total carat weight" ring that her husband bought for her. How do I know she feels this way? Because she said that to us when she told us that the total carat weight of the one I was interested in was a little over 1.00 carat and that was something to be proud of unlike her "measly .75". Forget about the fact that she's a horrible salesperson, but more notably, she's a horrible woman that proved herself to be low class. Despite being treated this way, we did not show any disrespect to her at all and although I felt I had reason to give her a piece of my mind, I felt it more appropriate to leave without causing a scene. As a new bride, Dora ruined this experience for me. Choosing an engagement ring should be just as exciting for the couple as it is for the salesperson waiting for their commission check. I would like to point out that I'm not the type to go online and speak negatively about anyone or their establishment, but for the first time I felt compelled to warn new brides that this is not the place to go to. Needless to say, my fiancé called and spoke to a manager, Ashley, and although very apologetic and wanting to still to do business with us, it was his decision to stay away from here. Unfortunately for the management of Lewis Jewelers, Dora is a reflection of their judgement and just as easily and nonchalantly as she made a pass at my fiancé and insulted me as a woman, it appears that she is used to talking to clients this way. I'm sure she's probably done this to other customers and I wouldn't be surprised if she continues to do so. If Lewis hires people like this at their establishment, I don't even want to imagine who else they have working there. I'm not trying to discredit the other good reviews that are on here, and I'm really glad there are others who have had a good experience. I just felt it necessary to share my story so that other new brides and grooms know what to expect when coming here. Needless to say, Lewis has lost any potential business with us, as we were looking to purchase a very exquisite ring, high quality diamond, and my other wedding jewelry here for myself and my bridesmaids.

Description of Work: Went in for simple re-sizing of white gold engagement ring and the standard re-plating/polishing.

Description of Work: Reset loose diamonds in a wedding ring. My wife noticed that her ring was rattling. It has multiple, large diamonds set next to each other. The setting had become loose after fifteen years of wear. Ring was not purchased from Lewis.

Description of Work: Repeat customers at Lewis Jewelers. They have made custom pieces for us and replaced a watch battery. And we have bought several items "off the rack." Friendly staff and pieces for just about every budget.

Description of Work: I purchase watches and jewelries from them. I also bring our watches and jewelries to them for cleaning and repair.