Texsun Pools & Spas

Shortly after they came out, the controller was messed up again and the filter was leaking and the pool was cloudy. I was travelling out of the country and was not able to get around to calling them back out. When I finally got around to calling them, I was told that they could not stand by their work after 30 days. They would send somebody out at the normal hourly rate to fix the issues that they could not or did not fix the first time. I would never EVER use these guys again. They do terrible work and do not back it up. Their customer service folks also tend to act like you should be happy that they have taken the time out of their day to answer the phone.

unknown

I began using TEXSUN for my weekly pool maintenance and minor repairs starting in January 2014. They did fine although I think the price was a little high for the size of pool I have. However, I wanted to go with someone that I wouldn't have trouble reaching if I needed someone, so I chose a chain. I was pleased with the service through the summer of 2014 and then something changed. They quit leaving the notes saying they had been there and what they did. There were times it looked like they hadn't come at all especially through the fall. However, I have two huge oak trees so there was a constant stream of leaves falling off and into the yard and pool during that time of year. I did call and request that they please leave the door tags saying they had come so I knew for sure. I was told they ran out of tags, but they had ordered more. It is now May 2015 and since last Fall, I have seen exactly TWO tags left. I don't trust that I actually received weekly service since Fall 2014.

I have received email requests to order minor parts for the pump or Polaris with a price quoted far more than what the item actually costs. For example, they wanted to order a new bag for the vacuum for $59...they cost less than $17 on Amazon.

I am certain that this past week, they did not come at all. My pool and spa have green walls, cloudy water and all kinds of junk floating in it. This was NOT one of the extra rainy weeks, so it has nothing to do with that. Service day is Wednesday, on Saturday morning is when I noticed the condition of the pool ( It's been a busy week!). Anyway, I took pictures and sent them to Mary at Texsun and asked her to refund my May charge and cancel my service immediately.

unknown

The technicians were very professional. The problem was diagnosed quickly and repaired. I will definitely use TexSun services in the future.

Very puntual, professional. reasonably priced and very responsive if I have a problem. They did a beautiful job on my resurfacing about 4 years ago.

They come out once a week to clean and service the pool. My experience has fine. They changed people quite often but everything has been good so far. They always show up on the same day of the week and they do a good job on the pool.

We were considering purchasing an existing home with a pool and wanted to have a pool inspection performed. We contacted Texsun to perform the inspection. We were on a very short timetable and Texsun was extremely accommodating to us even though they already had a full schedule. They were able to send a qualified inspector out the same day to perform the inspection, and provided a written report of the results on the following day. They also answered all my subsequent follow-up questions. The office staff was very friendly and professional and the inspector was qualified. I would definitely use them again and would highly recommend them to others.

Last year I made the mistake of bringing our Polaris pool cleaner to Texsun. Initially the personal attentiveness of the sales staff was great, but I must have reached the star employee the first visit because on subsequent visits the service was less pleasant. It took 3 visits and over $300 (Nearly the price of the same Polaris new online.) to fix our Polaris. I'd suggest finding another place to get your pool cleaner fixed, Texsun is not worth the new Polaris cleaner bag.

Throughout my experience with TexSun, they have displayed professionalism and a strong customer service attitude. I will continue to use them and have already recommended this location to friends.

Tech did a great job. No issues or problems

We hired TexSun to provide weekly water maintenance and pool cleaning services from June to November at $200/month. We are very disappointed. My wife works from home and she had the opportunity to observe the "crew" at work many times (the "crew" was generally only 1 person). About half the time my wife observed the worker(s) they did very little actual work. Sometimes they tested the water and sometimes they didn't. Sometimes they brushed the pool and sometimes they didn't. Sometimes they added chemicals but most of the time they didn't. The brushing and water testing are supposed to be done every week...the chemical treatments are done on an as needed basis but if you don't test the water how would you know what chemicals to add. Remember: before we hired their crew to do the work we were doing the work ourselves so we know what the workers should be doing! The "crew" would leave a check list of things that they supposedly did but it rarely matched the actual work performed. Sometimes they added water but most of the time they didn't. However, they always checked off that they had added water. They seldom vacuumed the pool bottom but almost always checked it off as having been done. They always checked off that they had added chemicals but as I stated earlier that was not always the case. A few times they checked off that they had performed a chemical shock treatment...but she did not observe them adding the chemicals nor was there the tell-tale cloudiness in the water that always accompanies such treatments...in other word she knows that it did not happen. Several times (at least 3 times) we called their supervisors and they always told us that someone would be out the next day to redo the maintenance...but they never showed up. On weeks that it rained the crew would not show up at all...but we were still charged. Once we called the supervisor and complained about a rain absence. We were told that they were aware of the problem and that this was standard operating procedure since they had so many clients on their daily schedules. After all, the "crew" would have to work twice as hard the next week, right? The problem with that is we had a mustard algae problem. After I explained that to the supervisor he said that for sure someone would be there the next day because "that is a serious problem". They never showed up though we waited several days and even called back. Of course we had the inevitable mustard algae bloom, and we were stuck doing the treatments and brushing ourselves. I am pretty sure that the crew didn't have to work twice as hard the next week because we did their job! DO NOT HIRE THESE PEOPLE!

They are honest and very efficient. Their client base is sufficient that they do not have to make or add work. I appreciate this. If you have a problem they send someone out in minutes.

They do their job. They manage the pool and not just clean it. They maintain the pool and if there is any issue with the filters, motors or anything else, they keep us informed; we don't have to stand up on it. Our pool always looks clean. We had other pool services where they required us to do half of the management ourselves. I would use them in the future.

Over all the field techs are great, as far as customer service, the office will not respond to emails, wont return your calls, and if you put them on the spot they basically do what they can to get you off the phone. I have a real lack of respect for their office staff. Basically no customer respect, and don't do their jobs properly.

Inspector did a good job detailing the pool's deficiencies. My problem was the fellow's attitude. I had planned to meet him so I could take notes on the operation of the pool that I was buying with the home. He arrived early and didn't call to say he was there while we waited out front. When I called the service to see why he was late, they told me he was already there. I walked into the back to find him wrapping up his inspection. When I told him that I wanted to watch him run the pool through its paces, he said that's not part of the inspection deal, so too bad for me.

The company came every week as promised but they only intermittently vacuumed the pool and filled the pool. When they discovered the water had been shut off due to freezing temperature in Houston, they let the pool drop below a safe level rather than phoning me to see if we could get the water turned back on. They left the pool with debris in the bottom of the pool on regular basis. They were expensive and they were not thorough in their job. They had poor communication with me on problems they encountered. I would not recommend their service to anyone. It is also difficult to get a person live when you call their office and it takes a long time to get a call back. I trusted them with the care of my pool and was deeply disappointed.

The only negative I had was that I called 2 or 3 times to let them know what kind of motor I had. When they came, they didn't have that type of motor and had to come back several days later. The price was good. They did a good job. This was my first time to use them.

They come every week without me having to call them. They also come when I need something done. They never even come inside, I just see the bill on my credit card every month.

We called Tex Sun and they sent out a service rep to look over out system and suggest changes to simplify it and make it more reliable. The service rep, after consulting with his supervisor, made several suggestions, and was able to complete the work almost immediately. He had another appointment he had to keep, since he thought that the call to our house would be just an estimate. But he came back later in the day, and finished everything up. We were very pleased.

We kept trying to clean the pool ourselves, but after two weeks without electricity, there was too much algae. We couldn't even see the bottom of the shallow end as we tried to handle it ourselves. TexSun came out and drained the pool, cleaned the walls, and filled it back up. It looked great. We had determined that our filter had some damaged screens, from age, and they repaired those.

We are very impressed with the friendly and professional staff at Tex Sun. They explain in detail what chemicals need to be added and why. They steer you away from pricier products and recommend the stuff that works. We will keep coming back to Tex Sun for all our pool supplies.

Good.

Usually I get good service, but it's inconsistent. One week I checked the chemicals the day before they came because it rained a lot. As they were leaving, they said there was no chlorine and that they added LOTS. This didn't seem right, so I took another sample to their store for analysis and it was so high that their computer equipment couldn't measure it (>10 instead of the recommended 1-3). I called and had the store manager call and fax the before/after water analysis but the maintenance folks never called back and never fixed their mistake. Folks at the Texsun store told me in "pool school" that too high chlorine damages the plaster. Usually ok but inconsistent....

We find these people are always punctual and very courteous to us. They really do the job right and we have never had a problem with our pool since they started servicing it.