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"Joe does not stand behind his work or his word. Basically, he is not an honest guy. He promises the world and is short to deliver. Once he gets his money you will never hear back from him. I had a pool installed last year (2017) and have had multiple problems where I had to have other folks come out to fix his team’s poor work. When I text or call him, he says he will come out but never shows up. Joe came highly recommended from a person who I kind of knew. But when I start to research his company I should have listened to my gut. There is very little on the web for Joe and his company. When I went to submit my pool design to my HOA he gave my wife a pencil drawing of two circles and the materials being used. There was no 3D rendering like many of the professional companies. He said that was to save money. Right there I should have stopped and walked away. Unfortunately, I went with him and now must spend more money getting things fixed because he refuses to warranty his workmanship. I had to pay $510 to get all the leaks on the pumps fixed. His team never installed a backflow to the heat pump for the hot tub, so it is possible the chlorine has caused significant damage to it. I now have massive drainage issues because he did not install any tubes to allow for water to drain from the rain. He should have installed tubes or re-graded the area to allow for any water to flow away from the house. Now I have a huge lake that forms against the pool and the side of my house every time it rains. I must put a sump pump out every time it rains to prevent my house from getting flooded. The SOB says it was my builders fault. There was no issue until Joe installed the pool. Anytime I had a concern or complaint he would just dismiss the topic. The walk way around the pool is cracking because he did not use any steel to re-enforce the structure. Just put dirt in the hole and poured the concrete. I asked what about the steel and he said we didn't need it. The pool is now just a year old and there are all sorts of settling cracks forming on the walk way. There is so much stuff that I could say bad about Joe and his company, but I don't want to waste any more time with this individual. Avoid this company. Big promises and poor delivery"

"Emerald Pools and Spas was very responsive and attentive to our pool needs. They answered all of our questions and provided us with different options. They worked quickly and cleaned up so that our family could enjoy our very own piece of paradise!"