QUALITY FURNITURE & APPLIANCE

3.0(
3
)

Furniture - Sales, Appliance Sales and Installation, Mattresses,

... +3 more

About us

We are a family business serving Mesquite and south east Dallas county (Canton and surrounding areas) and the surrounding areas for over 36 years. It is our mission to provide an outstanding customer experience through knowledgeable, caring associates while offering a wide selection. Our success is attributable to our customer loyalty, creating our desire to do our part in contributing to the growth and future of our community. Our employees are linked to the local community and strive to help whenever called upon.

Business highlights

50 years of trusted experience

Services we offer

Quality Furniture offers fashion forward furniture, electronics, appliances and accessories with tremendous levels of quality and value. Our wide selection allows our customers to achieve one-stop shopping with a look and function perfect for every room. You’ll love our trained and professional delivery personnel as they put the final touch on the transformation of your house into a home. We offer In house finance, Layaway, Lease to Own, and a second chance for anyone trying to rebuild credit.

Services we don't offer

We do not sell used or scratch and dent furniture nor will we offer consignment services. We do not refinish or reupholster furniture.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.03 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
33%
2
0%
1
33%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.5
punctuality
4.0
Write a review
Showing 1-3 of 3 reviews
Lori H.
07/2013
3.0
appliance sales
  + -1 more
They said we received your check but someone cancelled it. I knew no one had cancelled the check. I don’t know what happened, but they got me mixed up with someone else. They apologized, but the damage was done. We were very good customers up to that point.
Description of Work: They called me when I was on vacation. They told me my payment was not received. It was a total mix up on their end. It was really embarrassing for me.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$1,300
Response from QUALITY FURNITURE & APPLIANCE
We sincerely apologize for the inconvenience and the trouble caused to you and your family. Unfortunately, we made an egregious mistake as we have multiple customers with your first and last name and your phone number was called in place of another customer. In the past 37 years of doing business we have made mistakes however nothing like this has ever taken place prior to your situation. Being a small family business, our reputation means the world to us and it was never our intention to disrespect you or your name. Of course we would love to earn back your business someday however first we completely understand if that cannot happen. If there is anything we can do to make up for our mistake please feel free to call 972.288.9322 and ask for Jordan or reach out to us at jordan@qfurniture.com.
Brenda R.
02/2013
5.0
furniture sales, mattresses
  + 0 more
They offer in-house financing which helps customers.
Description of Work: I purchased a bed from them.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
Tom H.
01/2013
1.0
furniture sales
  + -1 more
Bought a recliner at Quality furniture approx two years ago. Spring popped out on the floor after two years. Went to the store and they said they would order a new spring. Got tired of waiting after three weeks and called a repairman who said he was their handyman and he replaced the spring. Even though the Manufacyurer warranty on the mechanism is five years, the store disavowed any knowledge of the repairman and said the warranty was void. The chair gas never worked right and has now become inoperative. Manufacturer was no help
Description of Work: No coperration in repairing recliner.
Rating CategoryRating out of 5
$400
Response from QUALITY FURNITURE & APPLIANCE
We sincerely apologize for any unpleasant experience you have dealt with in the process of getting your recliner repaired! As a small family business operating in Mesquite for over 34 years we work diligently with manufacturers to get their products repaired in the event of a service issue. The recliner we came to understand was absolutely in need of repairs but the manufacturer would not support it. We have since personally ensured one of the repair men we use came and fully restored the recliner to working order. While the manufacturer would not stand behind this issue we spent many hours trying to right the situation for you. While it is most certainly not your fault the manufacturer would not cover their product, we do desire to ensure that we take care of our Quality Customers no matter what the situation. Please let us know if there is anything we can do to further assist you in your recliner repair. We apologize that it took as long as it did to remedy the situation but from the very beginning we tried to explain that your interests were the most important factor in this situation even if it would take some time to fix. Oftentimes with large companies we have to petition again and again for any kind of service for our customers especially with the fact that we are a small fish in the midst of the other large companies buying from them. However, we did offer to come and pick up your recliner and repair it at no charge. I have personally spoken with you and was assured that we took care of your situation and the recliner was restored to working order on 2.1.13. Please feel free to contact me via email at jordan@qfurniture.com or via telephone at 972.288.9322 if there is anything else we can do to take care of you. The last thing we want is a bad experience for you or any other of our customers! Finally, we sincerely apologize if a staff member did not explain correctly who our licensed service repair men and women we go through are and spoke out of turn.

    Contact information

    500 N GALLOWAY AVE 160, Mesquite, TX 75149

    http://www.qfurniture.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales,
    Appliance Sales and Installation,
    Mattresses,
    Credit Repair,
    TV Sales,
    Computer Sales

    FAQ

    QUALITY FURNITURE & APPLIANCE is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 7:00 PM

    Tuesday: 10:00 AM - 7:00 PM

    Wednesday: 10:00 AM - 7:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    QUALITY FURNITURE & APPLIANCE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, QUALITY FURNITURE & APPLIANCE does not offer free project estimates.
    No, QUALITY FURNITURE & APPLIANCE does not offer eco-friendly accreditations.
    No, QUALITY FURNITURE & APPLIANCE does not offer a senior discount.
    No, QUALITY FURNITURE & APPLIANCE does not offer emergency services.
    Yes, QUALITY FURNITURE & APPLIANCE offers warranties.
    QUALITY FURNITURE & APPLIANCE offers the following services: Quality Furniture offers fashion forward furniture, electronics, appliances and accessories with tremendous levels of quality and value. Our wide selection allows our customers to achieve one-stop shopping with a look and function perfect for every room. You’ll love our trained and professional delivery personnel as they put the final touch on the transformation of your house into a home. We offer In house finance, Layaway, Lease to Own, and a second chance for anyone trying to rebuild credit.
    We do not sell used or scratch and dent furniture nor will we offer consignment services. We do not refinish or reupholster furniture.

    Contact information

    500 N GALLOWAY AVE 160, Mesquite, TX 75149

    http://www.qfurniture.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM