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"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Horrible— no customer service ignore and pushed aside. After 3 weeks of calling — nothing just blah blah and get me off the phone quickly I had to pay another company to finish the mess created by Hercules Foundation. My front porch still looks horrible and still nothing after 3 weeks of calling"

"Working with Groundworks was wonderful from start to finish. It began with their sales team, Rich G, ensuring my old, quirky home had a customized and thorough solution, phased out to make the job more approachable. Rich took the time to understand my goals for the project and the nuances of my house even though that took significant time and multiple trips to my home. The installation crew (Jose N., Phil S., Diego A.) was professional, prompt and answered ALL of my questions. Their communication kept me informed every step of the way! When the job was completed, it looked like they had never been here - the yard and landscaping look untouched. I would definitely recommend Groundworks for anyone who needs to have their foundation worked on!"

"I hired Alex for foundation repairs, paid $12,121.21 on January 23, 2025, and the job was supposed to start in February. He dug large holes around my home—and never returned. It’s been 5 months with no confirmed start date. Alex also said I needed gutters and windows, so I paid him an additional $8,855.06 on February 20. That work hasn’t started either because it depends on the foundation being finished. Now I’m unable to move forward with critical electrical, HVAC, and plumbing repairs. The situation is stalled, and I’m left with a torn-up yard, an unstable home, and no resolution in sight."

"No one ever contacted me."

"Vanessa and her team saved me 20% from all the quotes I received from major companies and did a fantastic job. I?ve had issues at another house before and after everything was done you have to find a landscaping, drywall, and plumbing company. Vanessa and Diego were able to handle all the repairs after. I?m very very pleased with the work and communication. I highly recommend them. "