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Bald Eagle Moving and Cleaning Services

Founded 2016 • With Angi since July 2016

1.0

(1) Verified Reviews

Business Details

Phone Number

Address

220 jim hartsook dr apt e2

Lenoir City, TN 37771

Description

We have a minimum of 3 employees at all times, We are not yet set up to take credit cards, but we take cash and checks. We do not have any financing options, but we do have certain discounts for servicemen, veterans, seniors, and we do low-cost moves for abuse victims. we also do run specials occasionally....

Verified Reviews

A few reviews for this pro...
1.0

07/21/2017


Valerie T.

Horrible!! I went through,a company called Thumbtack.com and got quotes for a move on June 30, 2017. Bald Eagle Moving was the middle quote. I received an email that said they would move the 4 items for $200.00. It also stated that my property would be loaded safely and securely in an enclosed trailer. My husband called to schedule the appointment and while he was explaining the job, Bald Eagle Moving quoted him a price of $150.00 for the same 4 items. Prices seem to be arbitrary with this company!! It only got worse from here! On the morning of the move, rainy and nasty outside, the moving company calls to say that they have double booked us and changed the time of the move! They show up to the house with an open pickup truck and their family( a very pregnant woman and a young girl about 25 years old sitting in the pickup smoking) while the movers are moving us! My husband complained to the moving office about the open pickup truck and that it was raining and the woman on the phone said it is not raining in Lenoir City so I sent the pickup truck. The weather forcast for the day was 80 chance of rain with wind. The movers didn't know what they were doing! They put a dolly on the side of the refrigerator and tried to take it out sideways and got it stuck! Both the refrigerator door handle and the back were wedged in the doorframe. It was at this point that the movers decided maybe taking off the door would be better. This would have been a good idea if the movers had tools but they didn't!! We told the movers that the delivery people didn't have to dismantle the refrigerator, they just brought it through the door. We also suggested that the movers might try to take the refrigerator out backwards that maybe the refrigerator was narrower one way than it was the other. Once the movers tried to take the real out backwards, it went! Go figure, we had to tell the "Professional Movers" how to get the refrigerator out the door. Totally unprofessional and unprepared!! I am sure that is when our brand new refrigerator received the 2 dents and 2 gouges to the bottom door!! If that wasn't bad enough, after loading the other 3 items, the 2 recliners and the butcher block, the movers informed us that they didn't have anything to cover our furniture with to protect it from the rain. It had been raining most of the morning and was beginning again! We insisted that the movers follow us to Dollar General and buy the proper items to protect our furniture!! On the way to Dollar General, we called the Bald Eagle Company again to complain about the truck choice and the movers being ill prepared to protect our furniture! She asked to speak to the movers. I suggested she call the because we were on the road trying to get something to cover the furniture to keep it from being ruined! She said she couldn't contact them their phone was dead! When we stopped at Dollar General on o the movers went to get the plastic to.protect the furniture while the other mover stayed out with the family. I told the movers that the moving office wanted him to call her and he asked to use my phone saying his phone was dead and he didn't have a charger!! (Again, unprofessional and unprepared.). When the other mover came out of the Dollar General he had plastic to cover the furniture. The furniture got covered, if you would call it that, but either they didn't have enough rope or they didn't know how to tie down plastic, but no sooner did get on Western Avenue then the plastic was blowing up over the refrigerator, which was the first thing loaded in the front of the pickup truck and it started pouring rain in sheets!! We stopped the movers twice to try to get them to secure the plastic but it was too late the recliners were soaked!!! Upon arrival to our new place, the movers encountered another daunting challenge. The door to the house and the refrigerator were the same size! Again they had no tools! Luckily now that we were at the new house, my husband had tools but bring professional movers, they should have had them!! The refrigerator finally is brought in the house and reassembled and there ate dark black grimy greasy fingerprints all over the inside and outside of the refrigerator.!! The moving company also kept our kickplate off the bottom of our refrigerator as well and as of yet we still haven't received it. The chairs were soaked from the massive rain storm and the movers ineptness to be able to either bring an enclosed truck or trailer as promised or cover the furniture and effectively tie it down so that the plastic or tarp serves its purpose and protects the items that the moving company has been hired to haul!!! We had to pay a professional cleaner to clean the recliners so that the recliners wouldn't mold or mildew!! We even contacted the Moving Company office that have the bigwigs that run the company and got no help from them. We contacted them at every turn. Upon completion of the job, the movers tried to sell us a barbeque grill as well, inviting us over to his house to see it and purchase it. The only reason they got paid was because we didn't want the police showing up at the house. We contacted Bald Eagle Moving to express our displeasure about everything that happened and the same woman said she would speak to the owner and get back to us. This never happened!! I contacted Thumbtack, the online company that brought Bald Eagle Moving and us together, and Thumbtack tried to help us resolve the issue but was unable to do so. I asked for the money for the damage to my refrigerator, recliners, and the money back for the move. Three out of four of my items were damaged! Bald Eagle refused to do anything except return the bottom piece that was kept from the refrigerator. (We had to contact Bald Eagle to find out if they had it. When I contacted them I was informed that the bottom piece of my refrigerator was still in the back of the truck and they thought it was from another job!! Bald Eagle never called to check whether it was ours or not!! To this day,July 20th, 2017, it has not been returned!! The company has promised to return it 4 times, the last time they also promised Thumbtack as well. It never happened and now Thumbtack, the company that recommended Bald Eagle Moving and Cleaning, has now cancelled the contract with Bald Eagle because they won't resolve this issue!! I am writing this review to spare others the heartache that I am going through!! This is a fly by night company that shouldn't be in business!! They ate the most unprofessional and unprepared company I have ever been associated with!! Avoid them at all cost!!!! They also offer cleaning and yardwork!! I found out also in my attempts to resolve this issue that this moving company used to have another name!! The moving company used to be called J and J Moving Company, I wonder why they changed their name? Maybe this is not the first time that they tried to fleece their customers;

Description of Work
I needed 4 items moved from one apartment to another, a refrigerator, 2 cloth recliners and a butcher block. All of these items purchased in April of 2017 when I got my backpay from Social Security!

Category moving companies

Service Provider Response

Not only did you not hire us throught thumbtack, your husband called and spoke to me directly and had the job booked before we even got your request through thumbtack, but we told you it was gonna be raining, and you insisted on doing it anyway. You also told our crew when they first got there that the men that deliverd your fridge when you bought it were the ones who messed it up. Your fridge was scratched when our men arrived, so it is obviously not our crews fault. I spoke to you and your husband both off and on for a week about the little bottom peice, and not once did you even mention any damage to the fridge, just that that little grill peice was missing. We do not owe you any money for damages, since our crew did not damage anything. We returned the missing peice as well once we were able. As for our companys name change, it was due to persoal reasons. One of the two origanal owners decided to move out state, and left the company. Therefore there was only one j, so we changed our name. We do not screw people pver, we just dont let customers extort money from us. Aside from you being ticked cause we wont just give you money we dont owe you, prety much all of our past customers have been extreamly happy with the work done, and some have even had us move them twice! We will not stand for being slanderd, or threatend, like you did in the email you sent us. Have a good day.

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    We offer moving/labor services. In-home moving, full-service moves and loading/unloading. We also have packing/unpacking services. We do final clean-ups, construction cleans up, and domestic cleaning. By-weekly, weekly and monthly.

    Services Not Offered

    We do not do crawl space cleaning, gutter cleaning, pressure washing, fireplace or wood burning anything cleaning, pipe cleaning or roofs.

    Frequently Asked Questions & Answers about Bald Eagle Moving and Cleaning Services

    How is Bald Eagle Moving and Cleaning Services overall rated?

    Bald Eagle Moving and Cleaning Services is currently rated 1 overall out of 5.

    What days are Bald Eagle Moving and Cleaning Services open?

    Bald Eagle Moving and Cleaning Services is open:

    Sunday: 12:00 PM - 8:00 PM

    Monday: 7:00 AM - 8:00 PM

    Tuesday: 7:00 AM - 8:00 PM

    Wednesday: 7:00 AM - 8:00 PM

    Thursday: 7:00 AM - 8:00 PM

    Friday: 7:00 AM - 8:00 PM

    Saturday: 7:00 AM - 8:00 PM

    What payment options does Bald Eagle Moving and Cleaning Services provide

    Bald Eagle Moving and Cleaning Services accepts the following forms of payment: Check

    Does Bald Eagle Moving and Cleaning Services offer free estimates?

    Ask Bald Eagle Moving and Cleaning Services for details on free project estimates.

    Does Bald Eagle Moving and Cleaning Services offer eco-friendly accreditations?

    No, Bald Eagle Moving and Cleaning Services does not offer eco-friendly accreditations.

    Does Bald Eagle Moving and Cleaning Services offer a senior discount?

    No, Bald Eagle Moving and Cleaning Services does not offer a senior discount.

    Does Bald Eagle Moving and Cleaning Services offer emergency services?

    Yes, Bald Eagle Moving and Cleaning Services offers emergency services.

    Are warranties offered by Bald Eagle Moving and Cleaning Services?

    No, Bald Eagle Moving and Cleaning Services does not offer warranties.

    What services does Bald Eagle Moving and Cleaning Services offer?

    Bald Eagle Moving and Cleaning Services offers the following services: We offer moving/labor services. In-home moving, full-service moves and loading/unloading. We also have packing/unpacking services. We do final clean-ups, construction cleans up, and domestic cleaning. By-weekly, weekly and monthly.

    Are there any services Bald Eagle Moving and Cleaning Services does not offer?

    We do not do crawl space cleaning, gutter cleaning, pressure washing, fireplace or wood burning anything cleaning, pipe cleaning or roofs.