Custom Hardscapes LLC

8 months after the work was completed the wall collapsed. One year latter they have not remedied the problem. Unprofessional defensive attitude, takes no responsibility, and very sorry we hired him.

Very professional - punctual. Easy to work with - great product, lovely selection of stones. Pavers match driveway perfectly. Excellent work.

Brien was responsive and engaged throughout the project. The end result is better than we hoped it would be.

Not really knowing what our options were nor what we were actually getting into, Brien did a great job explaining all the details and leaving us with lots of alternatives as far as material, layout and cost. The crew worked pretty hard in spite of the cold weather and made sure that everything looked as clean as possible once they left for the day which I really appreciated. It took a little longer than expected but that was partially due to the weather conditions and to my OCD, (I had to make some last minute changes and adjustments) :^) Overall we are very happy with the outcome and get compliments on it all the time. It is a great addition to every yard and makes outdoor living so much more comfortable and enjoyable. Since I was not quite ready to complete the gas fire pit (all the internal parts and glass beads to make it run on gas) , I got a wood fire pit sitting on top of it for the time being and Brien said he would come back and guide me on completion of that once I'm ready which he actually already did a couple month ago, calling me to just check on everything and I was surprised that he remembered the unfinished fire pit. Should I decide to have another project of that nature, I would definitely hire them again.

I left a message looking for a call back to discuss my needs. They called back two days later. The gentleman wanted me to figure out if the job was worth his time. He didn't want to be bothered coming out and giving an estimate just wanted to throw a number out on the phone and have me agree. Most unprofessional company I have every been in contact with. Perhaps they should include that they only do jobs $25,000 and above. These folks shouldn't even be on Angie's list. wow.

Overall, this was a good experience. The patio ended up looking great. Brian and his crew were punctual and worked hard from beginning to end. Brian was great about bringing me samples of the pavers and countertops for the outdoor grill area, so I always knew what I was getting in advance. The only issue we had with the project was the fireplace/grill company, Embers. There was a bit of a miscommunication in the beginning. Brian mentioned that they worked with Embers, but I thought they would just be running the gas line and setting up the firepit. I was not aware that I had to order my grill from them. I ordered my grill elsewhere and I was left with no one to install it. Embers was extremely rude and difficult. One of Brian's men eventually hooked up the grill, but I'll never be sure if it was done correctly. Embers did run the gas line, but I later found out from Piedmont Natural Gas that it was run incorrectly. Embers had to return to fix it. That's much more a reflection on Embers that it is on Custom Hardscapes. I just wish they had clearly communicated that my grill needed to be purchased from Embers in order to have it hooked up. The patio is beautiful and we've spent many days and nights out there in the almost two years since it's been completed. They also installed a drainage system as we were having issues with the porch flooding. We haven't had any such issues since, so I believe they do solid work.

Service was great. Everything was completed on time and within budget. Excellent experience.

Work was completed in March 2014. By November, we had begun experiencing structural issues with the roof and gutters. Brien asked me to contact Jon Rossi (whom Brien had hired to do his roofing work) and let him know. Instead of Brien taking the initiative, I attempted to contact Jon and he was unresponsive. I let Brien know that my multiple attempts to contact Jon were unsuccessful. I didn't take any further action through the holidays and re-contacted Brien in Feb after developing additional leaks and structural issues - I sent pics to him showing the evidence. He asked me to wait until the weather warmed up to pursue further which ended up being in April. By then I was getting ready to deploy (I'm a National Guardsman) for a few months and wanted to get plans in place before I left so that my wife wouldn't be left with resolving in my absence. At that point he referred me (again lacking the initiative on his part to resolve) to contact Dave Mansfield. I began my communications with Dave Mansfield before I left in April and they continued from long distance until July after several communications in which I repeatedly asked him (as I had asked Brien) to go by my home and see the situation with the roof structure and gutters. I had even sent pics to Dave Mansfield several times in which he claimed he didn't have them, lost them, etc. Finally on July 16, 2015 I gave Brien notice that I would give him 30 days to get a plan in place to resolve. By August 4, 2015 I reached out to him since he had not responded to me. He then told me that the 30 day timeframe to simply get a plan in place was "unrealistic". All Brien had to do was coordinate/schedule a plan and let me know how it was going to be resolved. To date, there has NEVER been a single instance of any follow-up on Brien's part since the day he was first contacted one year ago. Brien is good with coming out to arrange the initial plans/estimate/build of a project when you express interest in his services. What Brien does NOT understand is the service aspect AFTER the sale and being responsible for your product and those products/services provided through him. His lack of willingness and inability to be proactive and take control of service issues and actually follow-through AFTER the sale is a reflection of his service integrity. Not one time did he proactively get in contact with me to ask further questions and attempt to resolve, I had to reach out to him each and every time. I would advise anyone who's contemplating using Brien's services and values service (if needed) AFTER the sale to be extremely cautious! Based on my experience, I would NOT recommend his services.

It took about 3 weeks, turned out beautifully. It is exactly as we envisioned. He didn't do wood work, but provided us with the name of a deck builder to finish the job.

Brien and his crew did a great job on our back patio. Brien is very professional and his crew worked very quickly and efficiently. It was an easy contractor to work with. No issues.

Custom Hardscapes was very professional. They worked with me on price and style. What I wanted originally was difficult due to the site so Brien came out 3 separate times and kept working with me. Now I have an amazing driveway. I will certainly use them again.

Removed small concrete patio and installed larger paver patio. Turned out great.

Custom Hardscapes was the 7th business we reached out to for a quote on our outdoor backyard project following 6 meetings with other local companies that produced no actionable results. Brien DeGryse met with us and provided a detailed competitive quote within the week we first met and reviewed each phase of the project line by line allowing us to make the necessary adjustments to keep the project within budget. Despite many interruptions in the project due to poor weather in February and March Brien kept in constant communication by phone or text ensuring we were aware of when his team would be onsite to work. Brien provided creative alternatives and suggestions to the project and directed us towards suppliers that offered a broad range of material options. His team kept the project site clean and organized and we never had an issue with anyone on his crew. Our fireplace and entertainment area was truly a custom designed project and we have greatly enjoyed our new backyard this summer!! Thank you Brien!!

Once I added the deal on Angie's List it was totally up to me to get the contractor to connect. It took a couple of weeks We agreed on additional service, but communication and follow through were spotty. The final product was great - getting there was a chore. Job was finally completed yesterday when contractor came back to put down straw over the grass seed I had to spread. Not part of the original agreement. Will not use vendor again!

The initial work was great. We did not know at the time but the stone on the steps was not glued as it should have been. Only the sand was put in the seams. Move the last 2-1/2 years the sand has washed out and the stones are now loose causing a hazard. I talked to the owner of Custom Hardscapes who we worked with on the project and he said he would come fix them. This was in April. Since Inspoke with him he has not responded to text or phone calls. I contacted the Better Business Bureau and am waiting for a response from them. The stone on the steps now presents a falling hazard as they Rock when stepped on. I would not recommend this business as they will not follow through to repair work that was done incorrectly the first time.

They don't even call me back. I am not sure I would use them again.

He never called me back after giving me an estimate

We had 4 different landscaping companies look at our property, discuss design ideas, and provide an estimate. Brien's vision for the space FAR exceeded what the other 3 companies had to offer. As we had the work done in an off-peak season, he was able to get his team on the job quickly (a 3 day wait as they finished another job). The team that came to do our work was professional and courteous. As they were working it was plain to see they knew exactly what they were doing and although ours was a large project, they had it well in hand. Brien was quick to answer any questions I had via text or phone and when adjustments or changes to the plan were requested he handled them with ease. The result of the project was even better than how Brien described it during the design phase! We could not be happier with the outcome of the project and look forward to having Custom Hardscapes do more work for us in the fall. I highly recommend this company and will definitely be doing business with them again soon.

From the first contact to the last, Brien was incredibly professional and courteous. I thought I would be pleased with the finished product, but I had no idea how much. It is amazing! When all the work was done the guys threw seed grass seed down and covered it with straw as well. I'm very pleased with my new patio and fire pit, and I can not recommend these guys enough.

It was an excellent experience from start to finish. I truly couldn't be happier with the service and the work completed. Brien arrived to assess the project within hours of initially calling him. The quote was delivered soon after and was clear, detailed and accurate. Communication and updates were timely and helpful. Also, the project began sooner than expected, which was definitely an added bonus. The work performed was not only well done, but the team did an excellent job keeping the work area organized and clean during the entire job. The dividing wall was exactly what I asked for and exactly what was promised in the quote. Brien and his team were great to work with throughout the entire process. I definitely recommend Custom Hardscapes and will be using them for future projects.

This is our second time to use Custom Hardscapes. They did such an excellent job remodeling our front porch, front steps, and landing a few weeks ago, that we chose to go ahead and finish the walkway to the driveway and add a rock wall as well. We are very pleased with Brien and the work of his men. Brien always answered my questions when I had concerns about anything, and helped talk me through the design process when I wasn't sure about how I wanted the wall done. He gave me good ideas and used his extensive design knowledge to show me what would look good and why. I would definitely use his company again.

Brien was great to work with. He was always available to talk to me about concerns along the way. The workmen always cleaned up at the end of each day. I had some issues with some of the work the subcontractors did, but Brien was able to correct things when needed, and It turned out great in the end. We are so pleased, and are in fact, hiring Brien again to finish the walkway with the same stone.

Brian met with us and went over the cost and design of the patio. He was very helpful with suggestions. He finalized the design and gave us a quote on the project. We agreed on a price and signed the agreement ( contract was not done). The work was begun on time and was completed on time. The work crew were excellent (though limited in English). They worked long and hard were artisans in the work. They exceeded my expectations. The workmanship was very good. I had seen picutures but the final product was superb. The patio floor design was inticate, the seating wall was well placed and the walk was beautiful. I can't understate how well the patio turned out. There was one minor problem we had. I called Brian and his crew came out and fixed it to my satisfaction with no hassle or cost. Brian is a man of his word. His crew are hardworking professionals.

He was prompt and personable. We ended up not putting in the pathway at this time.

I was very happy with Brien and the quality work from him and his team. Brien was very easy to work with and I never had any issues getting a hold of him or setting up appointments to meet up. He answered all of my questions and even provided suggestions/input on some of the details of the project that I hadn't thought about. His crew was exceptional. They were extremely efficient and worked very hard, long hours to get the job done as quick as possible. Anytime I noticed a small chip here or there throughout the project, they had no problem attending to it right away. They were very friendly anytime I had direct contact with them. I am planning on having a second patio built with a fire pit and will use Custom Hardscapes again as I was very happy