Wilbur Henry Plumbing Heating & A/C Inc

They never even called me

Snaked the line 3 times, without unclogging line, build up over the years kept closing up as the snake was retracted. Tim & Andrew did a fantastic job, after snaking line, had to cut it in the basement ceiling, then ran snakes both ways to pull all the "stuff" out, used a flexible coupling to rejoin the line, (now I have an access point for future service), guys did a great job, price was very reasonable for the time involved, will hire this company again without hesitation. Tom Howell

We were 100% pleased with our service call and our interaction with the office. We bought our first house and wanted to make sure everything was in good working order from the start. We did have to wait a few weeks for an appointment, but nothing we need done was urgent, and we were perfectly happy to wait knowing how reputable the company was. I don't mind waiting for quality.

These guys are the BEST of York! We would not call anyone else! They are professional, knowledgeable, respectful, & they care about their customers. We highly recommend them!!!

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It went wonderful.

Very professional and knowledgable plumber. Rerouted the old pipes, changed location of garbage disposal to fix the underlying problem. The plumber was well prepared and brought every necessary tool. While replacing many of the pipes, we found the plumber to be respectful as he was careful not to make a mess!

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Excellent, careful, and professional job.

Back in October we used Wilbur Henry to fix a converter part on our heater for the house. We had heat downstairs not upstairs. A nice gentleman came to fix it and had to immediately come back the following day because what he did the first day was not right. My 2 year old daughter woke up that morning with blue lips because of how cold it was in her room.
Fast forward to Sunday January 26th. We noticed both the upstairs and downstairs of our house was not being heated properly. We called Sunday night knowing that was off peak hours but we did not want to go the night without heat. We left a message with the secretary and a tech called back within 20 minutes. When the technician called I explained to him what happened in October and that I thought it was the same part that burnt out. The first words out of his mouth in a sarcastic tone was and quot;Well, I didnt do thatand quot;. This man seemed upset that he was being paged on a Sunday night and he sounded annoyed when I was trying to explain what I thought was wrong. After diagnosing the problem over the phone, the man said he could come out that night but said how long it would take and how much it would cost like he was trying to persuade me to tell him not to come until the morning. HE TOLD US to turn off the heat overnight so it wouldnt burn out the part that needed fixed. So, we slept without heat that night.
The tech (same one as on the phone) came around 9am the following morning and seemed a lot nicer then. He fixed the part and turned the heat back on after being off all night and what do you know, 2 pipes burst and our living room and dining room were now gushing with water. These pipes burst because HE told us to turn off the heat and you think someone working for a heating/plumbing service would know that pipes freeze in the dead cold of night but I took his word for it because I thought I was listening to a professional. He replaced the part, and the broken pipes and charged $150 for everything. Im not sure if thats even a good price.
Well, wouldnt you know, we woke up this morning with no heat in our upstairs. So I am done using this company and will be calling in a family friend to help finish the job.

They wasted no time. While here they performed an additional task, suggesting a more efficient and attractive result than I origionally expected.

BWilbur Henry received really good reviews from other customers, so maybe we were the and quot;luckyand quot; ones who fell into the percentage who had a bad one. A couple days after moving into the home we had just purchased our well stopped working. I called Wilbur Henry in a panic and spoke to a lovely young woman who sent someone right out.
Issue 1: She stated the price was $80 plus parts. Fair enough. Two young men arrived shortly after and went straight to work and after about two hours emerged from the well-hole of doom, assured me that I was good to go for many years and that it was a bad valve, and handed me a bill for almost $800. So, apparently its $80 an hour per worker. So keep that in mind.
Issue 2: A few days later we lost water again, so another fellow came out. He told my husband that the well may be going dry, or that maybe the jet pump lines weren't deep enough, but that the pump was repaired. Luckily we weren't billed. BUT HE LEFT THE WELL CAP OFF!
Issue 3: I call the store in tears thinking that we are going to need to dig a new well. I asked him why they didn't check the well depth first to see if that was why we were losing water, and he said and quot;that just isn't what they do.and quot; He said that based on the repairs the guys did, even if we lost water we wouldn't have to crawl into the well house to reprime the pump. Alas, this was not the case. He also advised me to check the well depth. We did and we have about 150 of standing water (read: tons of it.)
Issue 4: One of the young men who originally came out returned to make sure the well cap was properly put back on. He also talked to me about the real issue in the well and that is that the well is really too deep for a jet pump because the pipes can only go down so far. The well really needs a submersible. So I am understandably upset that I have just blown $800 on a non-existent problem when I could have used it towards the right repair--a submersible pump.
Issue 5: I was in the living room when the young man called the store and explained to whomever that I was upset. He also told the person that and quot;since she basically wasted $800 I told her maybe we could cut her a break on a submersible.and quot; Once he got off the phone he apologized for the misdiagnosis and said he was going back to the store to see if he could talk to the boss about working with me on a new submersible. And he was never heard from again....
So there you have it...all the sad and sordid details of my experience with Wilbur Henry.

I couldn't have been happier with their service. The service man was polite and friendly. It only cost $150 to fix but they could have charged me much more and I wouldn't have known the difference. He stayed for a full hour to make sure my air conditioner was working properly. I would definitely use their services again if I ever needed plumbing or HVAC help. They did a great job.

I called the office about 11:00 am on Saturday morning. They have a live answering service that took my number and let me know their on call technician would call me shortly. Within 10 minutes Brad called me and asked me what the issue was as in is it running at all not cooling etc? I was able to give him an idea of what was going on and he in turn explained what I needed to do to keep us as comfortable as possible until he could make it to our home. He was at my front door within and hour and and it was running again within another hour. All in all on a really hot saturday morning my air conditioner went out and was repaired with no more than two passing from start to finish. Hopefully the Freon charge will get us through this summer. Either way I am having them come out to give me an estimate on a new system. Speedy quality service at a fair price. I could not have asked for anything better.

We would not recommend them. They're very expensive. We will not use them again.

There are many stories with my experiences with Wilbur Henry Plumbing. Siffice to say I would recommend them in a heartbeat :) Having them take care of two homes, each with their own issues and types of heat, ac etc I was comfortable and didn't worry about a thing.

Their pricing was reasonable. I like their quickness at responding to our found problem and the professionalism in which they repaired that. They were excellent.

Don't have time to complete this portion, but would definitely use there service again.

My existing 35 year old gas furnace became inoperable we called Wilber Henry Plumbing and Heating. They sent me several quotes I selected a model discussed this model and others with them they set a date removed the old unit installed the unit in 5 hours. The installation was prompt clean and professional price as quoted.

They are very nice, very friendly, they stand behind their work. We had 3 estimates and they came in middle. We were very very pleased with them. They did not try and take a cross, they were not pushy selling. It was a nice experience. I would continue to use them in the future.

.They gave excellent service and were very prompt. I would recommend them to anyone because they are a great company.