Team One Auto Group

3 hours ago I highly recommend Team One Auto Group Total Car Care. In my travels from Wilkes-Barre, Pa to Moncks Corner, S.C., pulling my son's car on a Uhaul car dolly, I pulled into Team One because I lost my taillights, brake lights and signals to both my vehicle and the car dolly. Todd the Manager pulled one of his mechanics off a job to diagnose the problem. 40 minutes later I was fixed up and on my way. When I went to the counter to pay, I was told "no, charge, have a safe trip". If you had guessed that it was only a blown fuse, you would be correct. Team One gets my respect and recommendation because they took time from a job to check connections, wiring and to go through 2 fuse boxes to replace a $3 fuse. Most shops would have charged me for an hour of labor or worse came up with a bogus diagnosis, overcharging me. Team One put integrity and customer service first.

Team One misdiagnosed our issue but fortunately we got a second opinion. Team One said our issue was the brake master cylinder and the brake booster. The estimated repairs were over a thousand dollars. I told my wife to take it to the dealer and the dealer identified the issue as only the brake booster and not the master cylinder. The dealership saved us a lot of money that we would have been out had we let Team One perform the unnecessary work. The owner of Team One hounded me for weeks afterwards attempting to explain the situation and telling me that they wouldn't have done the extra work (even though they said it was necessary). I will never go back. The fee that I paid to have Team One look at the Mazda was extremely educational as it taught me to get a second estimate, especially when you have a bad gut feeling. I have a review on Google Reviews on this as well that the owner has responded to which substantiates this review.

They were quick, complete and reasonable. They have quality service and I will continue to use them.

They found some issues during the inspection so more work needed done. They were done with the work within a few hours. The technicians were nice and polite. I would suggest that they add a coffee machine in their waiting area. However, I will continue to use their services.

I use them all the time. They do something about every 6 months. I've used them for about two years. It was an all day job. I trust them. It runs like it should. Their service is very good and they are extremely friendly.

After I left there, I had a few problems develop but in the end, Ray the owner, took care of all my concerns and made everything great. I thank him very much for all his determination and effort to get my car on the road again.