Major Restoration Services

Great job!!!

Major Restoration Services did prompt inspection and determined that there was very little mold. Did minor spraying free. Everything about the experience was good.

Excellent.

Very responsive to calls and requests. Estimates were detailed and accurate. Work was completed in a timely fashion. No complaints.

Abatement went excellently. Restoration was very frustrating due to manpower delays. The quality of work, however, was very good.

It went flawlessly. No mold was found

Great! Very informative and honest. Provided recommendations of minor mold findings that we could handle on our own. We had another local company prior to the Major Restoration Services and their findings came along with a $6,000 plus estimate for them to do the work. All I can say is I highly recommend Major Restoration Services due to their honesty and professionalism. They saved us thousands of dollars!

Eric and another gentleman arrived ahead of time. They were professional and more thorough than I expected, also taking care not to make a mess. Eric did a very good job communicating to me, the curious homeowner, what he was doing and what was found, and what it all meant compared to 'typical' circumstances found the usual house. I'd be pleased to deal with MRS again.

My expectation is for the vendor to use their expertise to provide recommendations as to the mold cleanup that was required. All that was received was a written work order as to what they were going to do - there were no written recommendations. The vendor did not do negative air scrubbing - although that was included in their work order - they simply used air scrubbers which did not filter the air to the outside of the house. Subsequent air sampling validations by a licensed vendor indicated the continued presence of mold in a room they did not touch. The vendor simply fogged - which is insufficient to remove active mold. When I approached the vendor subsequently the following transpired: 1. They never addressed the fact that they did not do the negative air scrubbing. 2. They told me that I was informed about fogging not getting rid of the mold. I do not recall that conversation. 3. They suggested that the licensed vendor that performed the subsequent quality sampling was not qualified. 4. In my phone conversations with them subsequent to their clean up, they kept insisting that they told me all of the other remediations steps that should be done - but I do not recollect any of them. Also, why wouldn't that be included in their original estimate of their work? Vendor informed me that they could come back and remove everything - carpeting, walls and ceilings included - the last location where they did that same work was almost $30k - so I'm suspecting we'd get a similar bill. The bottom line is that there was no written communication on any of the above. It was all verbal. So this is more of a he said/she said issue. I have no proof they said what the say they said, nor do they. I am also filing a complaint with the BBB on this vendor.

The inspector was courteous, helpful, and professional. Luckily we did not have any mold. If we ever do, I will hire Major Restauration Service.

The team was fantastic. Answered all my questions and did a professional job., Rapidly delivered a comprehensive and detailed report on what it will take to restore my home to original condition.

We were completely satisfied with their responsiveness and the quality of their work.

Excellent! Nuff said!

It went fine.  They were here January 22nd 2016.  There were no additional costs.  They never did get back to us though.  They could have better follow up.

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The technician came out and looked at the two areas of concern and found that there was no mild present. I had hoped he would check out the rest of the house as the person on the phone had said he would complete. Ultimately, I was relieved about it not being mold so I didn't even realize the mistake until after he was gone.

They did a great inspection, very thorough. Found an unusual mold display. They researched to find additional information, and provided us with some great insight into the situation so we can reduce the risk of future mold spread on our own. Had to play phone tag for while to get the follow-up information, but I was very satisfied with the final communication and results. I would use again and would highly recommend.

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Michael was professional and since I mentioned that I like to learn what's going on, he was glad to explain what he saw and what it meant.  Thankfully it turned out that it is highly unlikely that we have a mold problem, but this inspection was very valuable for the peace of mind it provided.

Very nice guy but a little over priced

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The representative was extremely knowledgable, professional, and discussed processes and options in full detail. We will be hiring them to complete the work in the near future! Prices are reasonable and professionalism was outstanding. Looking forward to working with them more very soon!