BROWN'S GLASS & GRANITE
Reviews
2.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 0% | ||
| 33% | ||
| 33% |
Showing 1-3 of 3 reviews
Marilyn W.
Sep 2015
.
Barrett S.
Jul 2014
unknown
G S.
May 2014
Door leaked immediately in the middle at the overlap. I did not recognize name of manufacturer. Brown's came out several times with different "fixes" that did not solve the problem.
They ordered new door from same manufacturer that provided longer overlap. Second door leaked from day one. They stated that they had to absorb the cost of door number two as the manufacturer did not stand behind their product.
At this point, they stated they had no answer for us.
My suggestion and request is that they replace it with another manufacturer's product, such as Kohler, which co-incidentally, I installed at second home at same time, which is without issues.
They have written me off, with continued leak- a splatter like problem EVERY time, the shower is used.
Update to Company's Response:
I believe the time line to be accurate.
My wife "chose" the door installed by Brown's at the suggestion of and recommendation of Mr. Wagner. Neither of us had heard of this product, but took him at his word.
Yes, Mr. Wagner and his installers came out several times and eventually replaced the door. His "fight" with the manufacturer is his battle and the price of doing business with a company that does not stand behind their product.
Our shower(no tub) does have a shower head with removable hand held wand. I believe the majority of new installs come with this option. His characterization of "waving the hand held wand around" is a misstatement of reality. I use it as it was designed. It is not stationary. I do not aim it at the "void".
Indeed, approximately the same time, we were remodeling our second home. A similar, dedicated shower without tub and a detachable hand held wand. This Kohler door has NEVER leaked. The most obvious difference is that Mr. Wagner's door has a four(4) inch overlap of the two glass panels and the Kohler door has a five and a half(5 1/2)inch overlap.
I tested Mr. Wagner's theory about his accusation of my wand use, by leaving it in place for the entire shower. After more than fifteen(15) showers this way, there is still a leak, each and every time, unless I stand still up and under the shower head, almost against the controls. I will admit that the leak is less, but still present.
I believe the door's manufacturing with the smaller overlap is the problem.
It is a shame that neither the manufacturer, nor the "expert" installer company will stand by their product and do the right thing.
They ordered new door from same manufacturer that provided longer overlap. Second door leaked from day one. They stated that they had to absorb the cost of door number two as the manufacturer did not stand behind their product.
At this point, they stated they had no answer for us.
My suggestion and request is that they replace it with another manufacturer's product, such as Kohler, which co-incidentally, I installed at second home at same time, which is without issues.
They have written me off, with continued leak- a splatter like problem EVERY time, the shower is used.
Update to Company's Response:
I believe the time line to be accurate.
My wife "chose" the door installed by Brown's at the suggestion of and recommendation of Mr. Wagner. Neither of us had heard of this product, but took him at his word.
Yes, Mr. Wagner and his installers came out several times and eventually replaced the door. His "fight" with the manufacturer is his battle and the price of doing business with a company that does not stand behind their product.
Our shower(no tub) does have a shower head with removable hand held wand. I believe the majority of new installs come with this option. His characterization of "waving the hand held wand around" is a misstatement of reality. I use it as it was designed. It is not stationary. I do not aim it at the "void".
Indeed, approximately the same time, we were remodeling our second home. A similar, dedicated shower without tub and a detachable hand held wand. This Kohler door has NEVER leaked. The most obvious difference is that Mr. Wagner's door has a four(4) inch overlap of the two glass panels and the Kohler door has a five and a half(5 1/2)inch overlap.
I tested Mr. Wagner's theory about his accusation of my wand use, by leaving it in place for the entire shower. After more than fifteen(15) showers this way, there is still a leak, each and every time, unless I stand still up and under the shower head, almost against the controls. I will admit that the leak is less, but still present.
I believe the door's manufacturing with the smaller overlap is the problem.
It is a shame that neither the manufacturer, nor the "expert" installer company will stand by their product and do the right thing.
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FAQ
BROWN'S GLASS & GRANITE is currently rated 2.7 overall out of 5.
No, BROWN'S GLASS & GRANITE does not offer free project estimates.
No, BROWN'S GLASS & GRANITE does not offer eco-friendly accreditations.
No, BROWN'S GLASS & GRANITE does not offer a senior discount.
No, BROWN'S GLASS & GRANITE does not offer emergency services.
No, BROWN'S GLASS & GRANITE does not offer warranties.