"We are very sorry to learn about your buying experience here at Beasley Ford Lincoln. Please accept our sincerest apologies. Be assured that this is not the way we train our associates to conduct business. I can tell you that your sales consultant Quinn Johnson is no longer employed by us. We went back to try and find any records of your visit that might help us to investigate what broke down in the sales process. Regretfully, due to length of time that has passed, and the employee involved no longer being with us, we were unable find anything that might help us determine what exactly transpired during your visit. Again, rest assure that this is not the way we sell vehicles. If it was, we wouldn’t be in business. Should you ever be unhappy about the treatment you receive from one of our associates, please let one of our sales or service managers know about it immediately. They will do everything in their power to try to make things right for you. Please note that our sales associates generally average a 94-98% Positive “Customer Viewpoint” score, which is the Customer Satisfaction Survey that is conducted by the Ford Motor Company. These surveys are sent out to every customer who purchased a vehicle from us. If you wish to see our current Viewpoint standings, please contact us directly and we will email you the latest results. We always try our very best to manage the sales floor, but with eight to ten sales associates and only two managers usually on duty, inevitably something eventually is going to fall through the cracks. It’s unfortunate that you had to be the one that fell through. We try very hard to make each and every customer experience a pleasant one, but as humans, it’s not always possible to do it 100% of the time. I hope this explanation of our practices will in someway help better your perception of Beasley Ford Lincoln, and hopefully you would please give us a second chance to make things right. Once again, please accept our apologies. Thank you."