Animal Emergency & Referral Center of York

I was very impressed with this emergency center. It was about a 45 minute drive, and much further than another 24-hour facility, but was strongly recommended. Wait time was very short, and the care plan was very thoroughly explained by the doctor. They needed to give an enema, run an IV for fluids. They administered barium, sent to an external radiologist, did simple blood tests, and were ultimately able to reintroduce a bland diet. They needed to run additional xrays which were not in the original estimate, but ended up not costing as much as the original set. Also ended up keeping the cat an additional 8 hours because it was still difficult to determine if anything was in his stomach. None of the care of precautions seemed excessive, and the cost, while high as an ER, it did not seem excessive. I did not get a quote for the surgery that was not needed. All staff was extremely friendly, and efficient. The facility was clean, with a large waiting room. I never felt rushed, and at-home care for medication and diet was very clearly explained, and a CD with xray images was sent home.

Each unfortunate time I need to visit the emergency clinic reminds me how thankful I am to have their clinic in my hometown. Yes, it's expensive compared to your local community veterinarian, but this is a completely different type of medical care. I've been there with about 4 or 5 cats over the past 15 years, and I have never regretted spending the money. Their services are invaluable. Their staff have always been professional and polite. The medical care has always been top-notch.

unknown

The cat had nasal lymphoma and she did not survive despite aggressive chemotherapy, but it was no fault of the emergency provider.

It is $85 per visit but they are at the top end but again, it is an emergency service. Nobody around here is open twenty-four a day other than them. For an intense surgery, I would take my pet anywhere else. They have twenty-four hour care and that is a huge relief. They have a board certified surgeon there and that means a lot. Lot of vets can do surgery but they are not board certified. They have specialty doctors that come into them to provide the very best care and they do a good job of it. They have a cardiologist that is not there five days a week and another board certified radiologist that does ultrasounds on Tuesdays and Thursday. They have a doctor there to provide the very best care to animals, the owners and the community.

I had to take my dog into the hospital at 2:30AM for a collapsed lung due to terminal lung cancer. They were very professional and did a great job in a difficult circumstance. Unfortunately, she had to be euthanized. They went above and beyond! I have nothing bad to say about the place. They are terrific.

At about 7:30 Sunday morning, I took my dog (after calling first) to be treated for a raw pad on his front paw. After waiting about 15 min. I was told that it would be a few minutes as there was a doctor shift change. I was taken into an exam room for more waiting, 30 mins to be exact. When to vet came in she looked at the wound and gave me two topical medicines to treat the wound and put a cone on our dog. The wound was not examined thoroughly, was not cleaned out, and the topical medicines were not applied. Basically, the wound was looked at, medicines given, but not treated. Three days later, our dog was still limping, Took him to our vet, and she found what appeared to be a thorn in his paw causing him to chew his pad raw. The service I got from Animal Emergency of York was sub par. Very disappointed.

They are good emergency vets. They are open 24 hours a day, they also have a vet on staff that knows about Avian birds and their prices are reasonable for emergency center, my wife on one occasion, the birds swallowed one of her stones out of the rain, they flushed the stone out of the rain and swallowed it and they were able to go in and get this turned out as they called it and they've always been reliable for us when we have an emergency. They also handle other animals too. They take you in as soon as you get there pretty much.

See above

N/A

In both cases, the staff was extremely caring, very sympathetic and anxious to make the last moments with the dog as easy as possible for both you and the dog. They have a special room that is furnished more like a small living room than like a clinic examining room and it is much more comforting to be there with a dog you are about to lose than in a sterile examining room. My husband and I were taken to that room with our girl when we arrived because they were satisfied with what we told them upon arrival that all that could be done was euthanization, and it was very nice. In the case of the rescue dog, she was taken to an examining room because it wasn't clear right away that this was the end for her. (She had a serious blood disorder that the foster home had been keeping under control for four months. This was not the first time this dog had been to the clinic. They had treated her earlier and followed her case for quite a while before she was taken to further specialists.) In either case, the staff was very supportive and in the case of the rescue dog, the vet that we talked to spent a lot of time discussing whether there was anything that could be done. Everything that she thought of was sure to send the dog crashing in a different direction because of her condition.

While they did ask for the payment first and up front before proceeding, none of us had any problem with that. There were permissions to be signed, which had to be taken care of for legal reasons, and all of it was presented with sympathy and the desire to leave the foster family and/or me and my husband free to mourn the dog after the procedure without further business to take care of. They did not rush us. In fact, they specifically offered to give us as much time as we wanted so that we could spend the last and parting moments with the dogs. And it was so nice and so comforting to receive a sympathy note from the staff at the clinic a few days after our little girl-dog was put down.

If you have a pet that needs immediate attention outside the clinic hours of your regular veterinarian, or if you cannot get in to see your regular veterinarian as soon as you need to, I do not think you should hesitate to take your pet to the Animal Emergency Clinic. Just be forewarned that they will be more expensive because they provide services at times when you otherwise could not get them.