Appleby Systems Inc

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Never again..

The whole process of purchasing replacement windows and a slider was scary to us because it was going to be such a big investment into our home.  We wanted to make an educated decision, purchase windows that not only would help insulate our home but would also improve the look and to buy from a company that was deserving of our money.  We got everything we were looking for plus so much more with Appleby Systems Inc!  The initial meeting was very informative and we felt no pressure.  We confidently decided on their windows & slider.  
The installation team were great too.  I was home with 3 kids so it could have been a very stressful day but they were professional, courteous, and efficient (not to mention they didn't seem to mind when my 6 yr old son would peek around a corner to watch them work).  They were conscious of my hydrangea bushes and worked around them the best they could plus the men thoroughly cleaned up after themselves.
 
The windows immediately improved the look of our home.  I could not believe the difference.  The week the windows were installed temperatures were over 100 degrees where we live and between the proper measurements & installation, the Low E, and the triple pane glass our house stayed so much cooler.  We also noticed the air conditioning did not have to run as often.  I cannot wait to see the savings in our electric bill.
From start to finish Appleby Systems Inc. made this process extremely pleasant.  Because of their strong customer service, knowledge, and patience they made this a positive experience.  I highly recommend working with them. 

Excellent.

The experience with Appleby Systems Inc was absolutely horrible. They made my life a living hell. I worked with them because they were the only ones who would take out my old door and not ruin it because I wanted to use it elsewhere. The first guy came and I was very specific about where the electric line ran and he cut through it anyway, it is still not fixed and this has been since early November. This is the first time I have ever had anybody else do it, I do it myself so I know about it and he put the spider part in and it did not match up with the other one. I told him that this was just not acceptable and he argued with me, so I told him that I was paying for this and this is what I wanted. He was here most of the day and it was so horribly cold and I didn't watch him the rest of the day, he finally got done, the parts were missing, so I couldn't lock it and I had to tape up the holes and he said they would get back to me to put the parts in.  I had new windows, a new door and I have done all the other stuff and so my house get very hot but I was freezing after they came, so I started checking everywhere and I checked the door, and there was air leaking every where. I moved a little of the insulation at the top and he temporarily attached the trim lock and he didn't do the bottom because he didn't bring the thresh hold. The air coming in was just unbelievable, there was a half inch space under the door with absolutely nothing, I could see the daylight. This was 3 weeks before they called me back to fix the rest of the parts, so they told me they would send somebody to get it right and then I looked at it and called them back and told them that they wouldn't send somebody to correct it, they would send somebody to take it out and put it back properly. They sent another guy out and he was very nice, he was very helpful but in reality, I watched the door put in. It is a vinyl door and they squeezed it into this space, so vinyl flexes and it takes two hands to lock and unlock the door. The screen door is almost impossible to latch. The only person I liked was the sales man. They said get your electrician and get a quote and we shall pay for it. They called me every morning to check if I got a quote, it is annoying that I don't have electric and them calling me every week is getting on my nerves. I love the actual glass but the door is a piece of crap. When they first put it in, they put deck screws and put the screws right through it. I have been shopping and get a door that I like and I will tell them to take their door back and give me my money back.

They did not do a very good job. Every time you call them you've got to wait a couple of days before they call you back. We were mislead by them. They said they were going to use all vinyl and they did on the windows. But the salesman said they would use vinyl trim and stuff and they used aluminum. We had a few windows crack and leak. They are terrible. They are not professional. They use sub-contractors and they are not responsible people.

We have no complaints and will definitely use Appleby again for our bathroom project next year.  Aside from being energy efficient, the windows look great too.  Since we had ours installed, 2 of my Neighbors bought from Appleby too.

I chose those windows because of their strength compared to other vinyl windows.  It looked like a better product in comparison.  Two gentlemen came out here.  They were very professional and very courteous in working with us.  The installation was done very professionally and very well.  They did a fantastic job with it and with the capping of everything.  It's really nice.  I was very pleased with them.  They made sure that the windows were secure.  They also made sure things were clean and that nothing inside was affected.

They were very service oriented. If they ran into an issue they were quick to get it taken care of.