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"Would have appreciated more detail to up front quote"

"2 poorly done jobs was enough for us. They are unreliable, unprepared, lack communication, and cut corners. After I reached out with my dissatisfaction he blocked me from his Facebook page so that I could not leave a review. Red flag. Outdoor permanent light install: They no showed on the agreed day, that night Kyle reached out and asked if they could come the next morning. The day of the install they were a few hours late, making me late for work, when they arrived they realized they mismeasured and didn't have additional supplies they needed so they asked us to order them and would come back when we had them. Second time they come back and they are several hours late again. After 8-9 hours of hanging 125 feet of lights, fixing something that was overlooked, and sticking around to troubleshoot issues, the lights worked for about 10 minutes-long enough for us to admire and for them to get their pictures for social media, then a few lights went out. I assumed it was something going on in the app and would have my husband check it out, so I sent them on their way. It was dark and cold and didn't want to keep them any longer, and I needed to get my kids in bed. Next morning we go outside to see the installation wasn't holding up. Lights that were supposed to be screwed on were hanging off, cords that were supposed to be tucked away were flying in the wind, and more cords that I asked them to hide were not hidden (that was my fault for not checking the night of because it was dark). I reached out immediately asking if they could come back to take them down. Kyle agreed and also offered to come back to troubleshoot and fix what was wrong instead but I declined because given all the trouble we went through we were not confident in their ability to fix these issues for the long term. The idea of throwing away money on the install and paying them again to take them down was gut wrenching but we had no other way of getting them down ourselves and we just wanted to be done with it and at least recoup the money we spent on the lights. He told me he would get an estimate to remove them and be there on a specific day. Well, said day comes around and he is a no show nor did I ever get an estimate, so I texted him asking if he was still coming and the cost. I didn't hear from him until afternoon of the following day saying he can be there the next morning and provided me his estimate which was just a little cheaper than the install, which seemed unethical considering their install didn't even last through the night. At that point I replied to Kyle and said not to bother, I reached out to a friend to help when I hadn't heard from him. Fast forward a few days later when our friend comes to help take the lights down we find that an entire section of lights weren't even properly secured to the soffit. Per our original request they were asked to screw the lights on and we specifically asked them to not use the adhesive, well they used adhesive for 1/3 of the lights and no screws. When the lights came down there was adhesive left all over the underside of our house including some of the light backings! At this point I'm angry, these guys clearly didn't do what was asked, therefore resulting in a botched installation. I then reached out to Kyle to let them know that we found they didn't do the installation properly and that all lights were not secured with screws. Kyle argued multiple times that each light was screwed in despite me sending him several pictures and videos where there is no screw hole but instead leftover adhesive. He offered to come back and remove the adhesive to which I declined because I can't trust him at this point. I asked him instead if he could do a partial refund considering we paid all this money for this install that was done improperly and he refused. He told me that he believes they did quality work and that "he is sorry I feel this way". He never owned up to his mistakes nor gave a sincere apology. The other was a small landscape job where corners were cut and didn't hold up for more than a few weeks."

"Brutally honest and kind of embarrassing for me but this was my experience. I leave it as a buyer beware type of thing. Brady and brother and father did an amazing job although he was supposed to take down two accidental trees and told me the charge for that was part of why the estimate was high. He ended up cutting the trees to their stump but made some excuses as to why it wasn’t possible to take the stumps. He didn’t reduce my charge though. BUT, he was a no call no show to two appointments and late for the rest of them, a total of 5-7 times. Not only was this unprofessional but I had 2 fur babies that went poo outside in the backyard so .. I would make sure the yard was free of poo and close the doggie door making them stay inside. He either wouldn’t call and just show up a lot later then he told me or he’d call and say he’d be here soon, after being really late, which btw after I complained he told me that he worked for himself so was never late. Then I’d rush to let my dogs go to the bathroom and lock them in AGAIN. So one time I missed a fresh pile of poo, after making my senior dogs wait for hours without being able to go outside. He started working then stopped after 5 minutes texting me that he couldn’t mow because there was poo in the yard. Also, he bought my late husbands dirt bike and trailer, both pristine. The trailer was packed with a full toolbox and a pressure washer and all kinds of accessories. He knew what it was worth but I didn’t. Here’s the embarrassing part. I let him get away with buying everything for about $3000.00 less than I would have gotten from a fair person. If I were knowledgeable, not in mourning, smarter than, I would never have let him take anything much less let him come back after treating us so haphazardly."

"I loved working with Turfology. Prompt and got the job done within my budget. Thanks, Tom! I would highly recommend."