Stanley Steemer

It was awful. Somehow, the techs managed to dislodge and bend the ceiling vent cover for my central air. It was probably from moving furniture. Instead of fixing the large cover, or telling me what happened, they left the bent metal cover just sitting on my floor. It no longer clips into place. I guess I will be ordering a new cover from Home Depot, while still paying full-price for their service. I have used them for years, and the customer service has definitely diminished over time. They do not accept requests for specific teams, even if you have a favorite team and are willing to wait for them because they do superior work. I will be securing a new carpet cleaners for my rentals and home.

This was the worst carpet cleaning experience I’ve ever had. They were very nice but...we were charged over double what we were quoted over the phone. The stains in our light colored carpet (pet stains from a large puppy) did not come out (we’ve had other companies do this before and the stains came right out). I’m not even sure they used a cleaning solution, to be honest, as there was no clean smell in the carpets once they finished. It took multiple days to dry (it normally takes one day), as if the water wasn’t all sucked back out like it should have been, and we were getting a mildew smell there at the end. We had windows open and fans running for days. To recap, we were charged double the quoted price, they did not actually clean the stains we hired them to remove, too much water was left in the carpets leaving a mildew smell. This will be the only time we hire this company.

They were quite good. It was a special price, not average price.

Great carpets look wonderful

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It went fine. I've had them before. They did a good job.

Very well.