Sheppard Motors

unknown

The service guys honestly don't respond to emails or follow-up on questions. It's bad when I have to go out of my way to get in touch with someone. You guys just missed out on $2k+ work on my vehicle and any future business. I have had the marketing director, Tim Coultrup, accuse and insult me by calling me a "habitual bad reviewer for all business" when I have given many good reviews to worthy businesses in the past. This goes to show the unprofessional manner in which this dealership treats their customers. Too bad for them, I own a popular VW enthusiast site, Tiguan fan page with over 1600 fans, and I'm an IT professional. This will not go unheard and the reputation of this dealership will be in jeopardy. I don't know how many times I've given Sheppard another chance, but this is the last.

Sheppard Motors Hyundai's service department was awesome! They were respectful and knowledgeable from the start of my initial phone call. They got my car in immediately and the courtesy driver took me to work. A short time later they called to tell me the problem was something that Hyundai had a recall on (I did not buy my car from them and hadn't been made aware of this from Hyundai), and they had fixed it at no charge to me. The driver brought me back, where Brian and John explained things clearly and concisely. I appreciate it very much and will be a loyal customer from now on!

This review pertains to VW Sheppard, specifically the service department. This is the most disreputable dealership I have ever dealt with. They recommended a brake fluid exchange even though I had done it three months ago. When I came to get my car back, the service associate even checked the car in front of me and my brake fluid was clean as a whistle. These guys are scam artists. They recommended other repair items that I believe are unnecessary. Find a local mechanic you can trust, don't come here unless you want to be fleeced.
Currently in the process of filing complaints with VW and consumer affairs bureau.

I was shopping for a used car. Sheppard advertised a 2012 Volvo for $31,000. A guy named Tom took my call. I told him I was interested in the car and if it was available would drive up to Eugene. I called on Wed. and told him I would drive up Fri. He said the c car was available and we made an appointment. On the morning of the appt. I called before starting the 3 hour drive to move the appointment to 2 hours later. Tom told me he was looking at the car. We confirmed the appointment and I left. An hour from reaching Eugene, another salesman, Nick, told me that the car was sold at auction that morning. I asked him how that could be because I confirmed the appoint that morning. He said he did not know. An hour later I called to make sure that there was not another car I might want to look at. A third salesman named Hank answered and I described the car I originally wanted. He told me that this car was sold last week. I asked to speak to the manager, who let it go to voice mail and never called me back. It was obviously a bait and switch.

From the day my car entered the shop, was repaired, and on pickup they were outstanding. They gave me my car back running impeccably, very shiny and clean, and very well loved. I am so impressed!!

Excellent!

I would absolutely use their services in the future.

My experience was very positive. It was not a high pressure sales deal. I had done research before and knew this one of the models I was interested in. They had to get exactly what I wanted from another dealer elsewhere and they were able to do that for me. It worked fine. I will use them again in the future.

They were very high pressured and it took us three times asking for our keys before they gave them back to us. We decided not to buy a car from them because of this.

Sheppard Motors was the first dealership we stopped at since we were replacing my wife's '01 Passat and VWs were high on our list. The dealership is relatively small, and I think Dave Kind was the only salesperson I saw when we walked in. We expressed our interest in looking at the Tiguan and he was more than happy to show us. Dave was, in short, my ideal salesman. He spent some time pointing out the features of the car and answering our questions, took us for a test drive, and when we were done he gave us his card and told us to contact him if we had more questions or wanted to talk about purchasing. There was no pushiness, no dragging us into a cubicle in the dealership so he could start throwing numbers at us and then turn us over to a closer when he felt like we weren't moving fast enough. I'd readied myself for all of this by reading 'Confessions of a Car Salesman' and I'd been prepared for a fight, but had no reason to be. After test driving some other vehicles, we returned a couple days later to take another look at the Tiguan and drive it one more time. Dave was just as helpful, and even offered to let us take the car for the afternoon if we were going to do some more car shopping so that we could better compare vehicles we were looking at. He did spend some time that day trying to track down a model in the color my wife preferred since they only had a single Tiguan on the lot. We eventually had to leave to pick up our kids, but were leaning heavily toward the Tiguan at that point. It didn't take long for my wife to decide that the VW was her top choice, and I shifted into buying mode. In one evening I shot off emails to other dealers in the state and by the next morning had gotten back quotes from 3 of them, from about $1000 over invoice to $500 under. I knew that at worst I could just head to one of the out of town dealerships and get a good deal, so I felt as though I had a strong negotiating position to work from. I called back Dave and we started talking about prices. After about 5 minutes we'd both made our points, and the only major hurdle we had was our trade, which they were offering at well above normal trade in value. They were willing to bend there, and on the price of the Tiguan, but not both. Finally we ended up taking the trade off the table and hammering down the price to $500 over invoice, which was above what one of the other dealers was asking, but I felt it fair. I wanted to keep my business local, I preferred to keep Dave in the loop since he'd been the one helping us from the start, and I wanted to avoid the hassle of driving out of town a couple of times to finish the purchasing. All in all I was very satisfied with my experience.

There was no pressure throughout the entire process and they are not the typical car salesmen. They listen to you and follow through. They really treat woman like they have some brains and they respect you.

NEVER WALK IN TO THIS DEALERSHIP WITHOUT KNOWING WHAT VOLVO RECOMMENDS REGARDING REQUIRED MAINTENANCE.