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Sears Appliance Repair

4.0(
21
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply” Contact Name - Eric Wood.

Business highlights

69 years of experience

Services we offer

& Washers., Appliance Repair - Cook Tops, Dishwashers, Double Ovens, Dryers, Freezers, Garbage Disposals, Gas Grills, Ice Makers, Microwaves, Ovens, Range Hoods, Ranges, Refrigerators, Stacked Laundry, Trash Compactors

Accepted Payment Methods

  • CreditCard
Reviews
4.021 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
19%
3
10%
2
10%
1
10%
Write a review
Showing 1-21 of 21 reviews
Judy J.
Nov 2018
5.0
Yes, I recommend this pro
$80
Very well. I have an old dryer and Kevin the repairman, had the parts on hand. The repair went smoothly and quickly. Would recommend Sears to friends and family.
Jackie P.
Nov 2018
2.0
$89
Repair man was supposed to be there between 1 and 5pm. He showed up around 6 and never called to say he was running late. He didn't seem to know much about my dishwasher. He drained it and ran a short cycle without completing it and said it was working ok. He called back to his experts and they didn't seem to be responsive either. I ran the dishwasher the next day and it did the same thing it had been doing. I paid $89 for this "service". The next day I enrolled in "Just Ask" and got a knowledgeable answer for $5. Wish I had done that first.
Bob O.
Mar 2018
5.0
Yes, I recommend this pro
$150
Really well. I learned a lot about the appliances and it has effected future maintenance.
Gina S.
Jan 2018
4.0
Went well until the repairman said it would be six months to fix it. Six months!! And his explanation made no sense. We'll order the part online and fix it ourselves; just like we did to replace a burner because the cost was too high.
Carol S.
Nov 2017
4.0
Replaced part for the burner temperature that was badly burnt and arcing. "he" said if I needed to adjust to simmer/warm something to change burners. Seriously?!!! Fortunately the burner is working as it should. He checked the oven temperature and said it was OK, I am not 100% certain that it is but will continue to monitor. For the amount charged for the service alone, I seriously considered purchasing a new range.
Carroll N.
Nov 2017
5.0
Yes, I recommend this pro
Everything was great except I never received an email with statement. There was no paperwork. I ordered a silverware holder for the dishwasher but it hasn’t come. The shelf for the refrigerator came right away but am still looking for the silverware holder to come. There is a number to call on my credit card so maybe I can get info that way. The person was very personal and knew what he was doing.
Nancy M.
Dec 2016
5.0
Yes, I recommend this pro
$200
The repairperson efficiently assessed the problem, located the appropriate repair kit and fixed the problem on the same visit. I was pleased that he had the necessary part on the truck so I did not have to schedule a second visit. I had been given an appointment window, but the repairperson was unable to make it during the promised time. He called in advance to alert me of the delay. I understand that it's impossible to predict how long any one appointment might take, and so I do not take points off when appropriate communication is attempted. He was apologetic and happy to come at a late hour to accommodate my problem. A very pleasant and efficient experience. I would recommend this service to friends. An Angie's List 20% off coupon for this service was used without any difficulty, and it saved me approximately $40.
Tyrone R.
Nov 2016
1.0
$425
Sears technician did not arrive with the correct parts, then ordered the wrong parts and couldn't perform the service on the second visit, botched the initial repair of my refrigerator and had to come back, and also overcharged me for the service. Upon calling Sears, they agreed I was overcharged, and then one month later, I am still trying to get a refund. Decided to cancel my second service (part of the same order) given how lousy the service on the first appliance went. Absolutely abysmal service. Steer clear unless you want to have your time and money wasted.
Vickie F.
Oct 2016
5.0
Yes, I recommend this pro
We did not pay any extra for the service because the machine was on warranty. I always recommend them. We have used their appliances for about twenty years now. I always buy sears wash machines, dryers, hand tools and all that. I would definitely use them again.
Vickie F.
Oct 2016
5.0
Yes, I recommend this pro
That went well. We buy all our appliances from them, which all come with warranty. We have used them for twenty years now. We will use them again.
Paul D.
Oct 2016
5.0
Yes, I recommend this pro
$79
He was real helpful and it was timely. He didn’t charge us anything.  We called them, they got here and we told them what the problem was and he made sure he was doing it right.
Karen F.
Oct 2016
3.0
Yes, I recommend this pro
We have bee using them for about 15 years.  He came with a guy that wasn’t old and he wasn’t young and he just stood there and let the other guy do everything. And I said what’s the reason the other guy is here. He just stood there and he looked around and he made me feel uncomfortable. I wrote Sears a letter because I shouldn’t go through that. The guy who did the job was fine.
Karen F.
Oct 2016
4.0
Yes, I recommend this pro
That went okay. He came out, did what he’s supposed to, he was pleasant and he was fine. So far they have been pretty good. The service was just what you expect. You don't expect them to come out and be Mr. Personality, entertain you or anything like that. You just want them to come out, do what they are there for and get out of here. That's what he did.
Jay V.
Sep 2016
4.0
Yes, I recommend this pro
Pretty well, we bought a stove from them and one of boards went out in it within a year after buying it and they came out and replaced it did a good job of it. They got it fixed the first time.
Hilliard G.
Aug 2016
5.0
Yes, I recommend this pro
$80
.
SUE M.
Aug 2016
3.0
Yes, I recommend this pro
My husband and I were out in Arizona and we had a house sitter here and we had a pipe under the floor going from the sink to the refrigerator for the water line and it sprung a leak. I remember it didn't take very long and it seemed pretty expensive. The quality of work was fine. It was the Sears refrigerator that's why we called them. They could have charged less.
Kathleen C.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Sue S.
Mar 2016
1.0
unknown
Delbert M.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Norm H.
May 2014
5.0
Yes, I recommend this pro
The gentleman came on time and did a good job. They were a very dependable company.
Leslie K.
Aug 2013
2.0
$1,450
The install was supposed to be an afternoon event. I was called in the morning and told that sears had overbooked their installers, and needed to install hers in the morning. I had to rearrange my day to accommodate this. When installers arrived they had forgotten tools, so had to go back and get them. About a week and a half after the washer/dryer was installed my mother-in-law came over and said "I think I can hear water running behind the washer." I went over, and sure enough, the sound of running water. Nothing on the floor, but water going somewhere. We pay for our water here biased on how much we use, so running water is a big deal, since I use lots of water on the garden and don't want to pay for water that is being wasted. I called Sears and talked to the owner, Fred. I told him that there was water running somewhere in the washing machine that they had just installed. First he said they just sale and install them, they don't make them, and I needed to call the 1-800 number. I told him that they had installed it and I expected him to fix it since I felt the installation was the problem. He then said they were real backed up and he could get someone here in a couple weeks. I reminded him of the house full of appliances I have purchased over the years and I expected someone here the next day. The repairmen showed up a couple days later and fixed the installation problem. I have purchased many appliances over the years from our local Sears because I like to keep as much of my money as I can in our small town, but I will not be buying more appliances from them in the future. If the other, very small appliance store in town doesn't have what I need, I will try ordering through them or go to the local Home Depot.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Sears Appliance Repair is currently rated 4.0 overall out of 5.

Sears Appliance Repair accepts the following forms of payment: CreditCard

No, Sears Appliance Repair does not offer free project estimates.

No, Sears Appliance Repair does not offer eco-friendly accreditations.

No, Sears Appliance Repair does not offer a senior discount.

No, Sears Appliance Repair does not offer emergency services.

No, Sears Appliance Repair does not offer warranties.