Sandpiper Import Service

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They're reasonably prices, responsive, and seemed to be ethical. I trust them more than others. Give them a try for any kind of car services.

They replaced plugs, it started, so they didn't look any futher. Later was stranded on a trip over 4th of july holiday because of intermittent problem with ignition coil. Found they also won't work on cars over 10yrs old.

Good, professional service. The car vibrated severely when stopped at a light with the gear in drive. They diagnosed a worn motor mount. The vibration was much reduced after the motor mount was replaced.

They were OK with using a new belt that I brought to the shop. Did the job quickly and for a reasonable charge.

Their estimate was right on target and the work was done perfectly.

Prices are high but in contrast to dealer service departments at Wayne's garage you get premium service for that premium price.

They were very good. We have Subaru now and we only take it to the dealer. It was too long ago and so, we don't remember the work that they did during the last time. We also don't remember the price that we paid but we always thought that their prices were competitive. They seemed to really take a close look and gave really reasonable explanations. It never seemed like it was fabricated. We had pretty high expectations.

When the problem first occurred I took it to another shop. Without looking at it or bothering to explain they simply said "motor ... you're looking at $500-600." Intermittent wipers are nice to have but I decided that they were not worth that much. On the principle that a second opinion is always worth getting I went to Sandpiper where I had had good experiences on previous jobs. The reception there was more professional. One of their mechanics immediately looked under the hood, took down the car's VIN and sketched out for me on a piece of paper what was probably wrong with the wiper motor. They said they would try to locate a used part and gave me an estimate of $150 total, which is what I paid.

They are very thorough and very good. They are reasonably priced. They are great with Toyotas. We had everything done on the van that needed to be done as a Christmas present for our son. It cost a lot because it is an old van, a 97 model. Our son had gotten the estimate before we did the work, so we were pretty prepared for almost all of that. It was a little bit more in the end, but for a car that old it all needed to be done. The quality of work was very good. It hasn't fallen apart. We would use them again in the future.

Quickly and efficiently

I just moved to Eugene from Greensboro, NC. So, my Nissan Frontier just finished a cross-country road trip. It was well due for an oil change and I wanted to get it checked out to make sure everything had survived the trip and was functioning properly. The only thing I knew about, that wasn't quite right was a light, but shrill, squeaking noise being emitted when going over bumpy/rough surfaces. It wasn't louder when the windows were down, suggesting that it wouldn't have been anything involved with the wheels, shocks, struts, etc. I asked them to try to diagnose the sound during the service. They were very punctual in getting back to me (about 4 hours after dropping it off without appointment). However, they were unable to locate a squeaking noise, much less diagnose it. I found this implausible, since it had squeaked the whole ride to the shop. I paid anyway. During this transaction they told me that my brake pads were right at the point of needing to be replaced and that my muffler was beginning to acquire quite a bit of rust. The former being more urgent than the latter, they gave me an estimate for it. At this point, I had no intention of coming back to them for that job, since they hadn't diagnosed (or even found) the problematic symptom. But, after I paid, I was told to swing back by if I leave and it still squeaks. That lightened me up a bit. So, I left. My truck still squeaked. I took it back to the shop. I described the properties of the sound more thoroughly, directly with the technician and he took it out for another test, this time returning in agreement that there was, in fact, a squeak present. After a few minutes poking around the truck while on the lift, one of them noticed that the hood wasn't sitting stably when closed. The stoppers had apparently shifted. He turned them out to the proper height, then tested for the squeak again. It was gone. I was very glad that it was something simple and inexpensive. I was even more glad that the people at Sandpiper had been willing to work with me and spend some extra time to figure out what was wrong and have me go home satisfied, rather than take my money and insinuate that I was crazy and just hearing things. That lightened me up the rest of the way. I now fully intend to have my brake pads replaced there. They're good people: honest, diligent, and trustworthy.

I like this company because they are very honest and reasonably priced. They can fit you in on an emergency if you need them. Their prices are better than the dealer and honest and trustworthy the only thing is that they have no drop off or pick up service.

They have excellent service and outstanding quality of work. They are very fair in pricing. They have excellent communication. You get the feeling that they aren't adding unnecessary costs.

There were no complications. They did it in one day so everything was fine.

Excellent. What more can I say. Cost was half of the dealer.

I have taken my cars to Sandpiper for at least 20 years, and have never had a bad experience. They work on Japanese cars for the most part (Honda, Toyota, Subaru. No VW's). The staff (who have been the same people for many years) are very friendly and helpful, and they keep records on your vehicle in a computer and know when regular maintenance is needed. They are honest and efficient and do excellent work. I highly recommend them.

Excellent.