OVERHEAD DOOR

He walked in and immediately spotted the problem and the cause (a broom had fallen and gotten caught in the cable). He fixed door quickly and the door has worked well ever since. We rearranged the stuff stored in the garage to avoid a repeat of the problem.

Very well. Technician came out in the time period I was told he would be there. Rapidly diagnosed and fixed the problem.

Excellent Pleased

Very well. Satisfied.

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They contacted the tenant and arranged a time to do the work.  The installation was well done, and the door has worked well since.

The spring on one of my garage doors broke in early December during an unusual week of snow and subfreezing temperatures.  I called three companies.  Overhead Door was the only company that returned my call.  They came out within a couple of days to repair the door; however, because of its age--almost 65 years--and type, it couldn't be repaired. So they would match, I ordered two replacement doors.   Installer arrived on time and work was professionally done.  I can't comment on price as I did not do any comparison shopping.  My only complaint, and the reason for my B overall rating, is that it took a month for the doors to arrive.  Overhead Door does not keep a variety of door styles in stock, so the doors had to be ordered from Nebraska.  I do not know why it took so long, but assume it was due to seasonal issues such as slow winter production/demand, transportation hindered by bad weather, Christmas holidays.

He was very polite and prompt and got things working quickly.  Seemed a bit spendy but we needed help quickly and they were there.  I phoned 5 companies, left messages with all (day after Thanksgiving) Overheard Door was the first to respond.  3 companies never returned my call.
We are grateful they helped us out!!

I got an excellent product from them. The technician was such a great guy and was extremely knowledgable. He was calm, polite and efficient. Their prices are very comparable and they were able to schedule me in a timely manner. They are my go to for any issues pertaining to my garage. I recommend them to everyone in my neighborhood.

The entire experience was very positive.  We were clearly informed of costs, dates, time of service.  Someone offered to come to the house to help us manually open the door so we could get our car out right away.  
 
I would recommend Overhead Door without reservation.  They know their craft and they have excellent customer service.

Great

The work was done efficiently and fast,
The door is working fine now.

Great service!

The technician arrived with the new openers, installed them, and left. I later learned that I had been charged the same price as if no openers were present at all. This meant that there was much less work to be done, such as mountings to the ceiling and door were already in place, as was the wiring for the opener switch, safety lights on either side of the door, etc. And the technician did not leave any of the components that were not used that I had paid for, such as the switches, mountings hardware to the door, remotes, etc.
I questioned Overhead Door about this and was told the price is the same whether it is a new install or replacement,. I got nowhere asking them about the missing components. I finally contacted the corporate office and they agreed that I should have the missing hardware and electrical components, and sent them to me.
As a result of their pricing policy, failure to provide me with what I had paid for, and their attitude about the project when I tried to talk with them about it, I will never use them again.

The installer did a great job - I thought I'd have to replace the whole door. It works like brand new now. I'm very pleased.

They are good. I would use them again in the future.

From start to finish, this was a pleasant experience. Both the estimator and installer arrived exactly as scheduled and the work was completed in the estimated amount of time. The door and opener work flawlessly and everyone involved was courteous to deal with.

They were prompt with almost same day service. They had everything in stock. It was up within two days of calling them. The price was very reasonable. I was very happy.

They explained everything very thoroughly with me when they finished.  They told me how to service the door to lengthen the time between calls.  They were really quick to reach out to me during the recent snow storm to reschedule the appointment.

The estimate was less than they said it was going to be. They got everything working well.

Ian arrrived on time and completed the job quickly and professionally.