OVERHEAD DOOR

He walked in and immediately spotted the problem and the cause (a broom had fallen and gotten caught in the cable). He fixed door quickly and the door has worked well ever since. We rearranged the stuff stored in the garage to avoid a repeat of the problem.

Very well. Technician came out in the time period I was told he would be there. Rapidly diagnosed and fixed the problem.

Excellent Pleased

Very well. Satisfied.

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They contacted the tenant and arranged a time to do the work.  The installation was well done, and the door has worked well since.

We had provider do a routine maintainable on our garage door and that went fine. A month later the door did operate correctly. We called them to do service and found it very difficult to schedule it. They were not very accommodating to our work schedules though we were being flexible and have lost our business because of it.

The spring on one of my garage doors broke in early December during an unusual week of snow and subfreezing temperatures.  I called three companies.  Overhead Door was the only company that returned my call.  They came out within a couple of days to repair the door; however, because of its age--almost 65 years--and type, it couldn't be repaired. So they would match, I ordered two replacement doors.   Installer arrived on time and work was professionally done.  I can't comment on price as I did not do any comparison shopping.  My only complaint, and the reason for my B overall rating, is that it took a month for the doors to arrive.  Overhead Door does not keep a variety of door styles in stock, so the doors had to be ordered from Nebraska.  I do not know why it took so long, but assume it was due to seasonal issues such as slow winter production/demand, transportation hindered by bad weather, Christmas holidays.

Great experience from start to finish. Paul was great, very open and knowledgeable. He made it easy for me to chose the right garage doors that matched my needs and budget. Alan was terrific and very helpful with the estimate at my home. Gave great advice and I ended up choosing the traditional hardware he recommend. It looks beautiful. The garage door opener is perfect for my needs and at a great price. Dennis was very professional and a did beautiful, thorough job on the instillation. Great attention to detail which I appreciate greatly. I have a low garage ceiling and Dennis did a great job with installing the new garage door opener. It all runs so smooth and looks great. He also made sure that everything was clean and took his time with showing and teaching me about the doors, warranties, opener, etc. All three men were wonderful to work with. Very nice, professional, friendly, honest and knowledgeable. Thank you, the doors are beautiful and my house looks amazing with them. I'm very happy and I finally have a garage door opener and insulated doors!!

He was very polite and prompt and got things working quickly.  Seemed a bit spendy but we needed help quickly and they were there.  I phoned 5 companies, left messages with all (day after Thanksgiving) Overheard Door was the first to respond.  3 companies never returned my call.
We are grateful they helped us out!!

I got an excellent product from them. The technician was such a great guy and was extremely knowledgable. He was calm, polite and efficient. Their prices are very comparable and they were able to schedule me in a timely manner. They are my go to for any issues pertaining to my garage. I recommend them to everyone in my neighborhood.

In addition to that, and for no additional charge, he offered some other quick fix ups with the other garage door, and made an adjustment to the garage door opener itself.

The entire experience was very positive.  We were clearly informed of costs, dates, time of service.  Someone offered to come to the house to help us manually open the door so we could get our car out right away.  
 
I would recommend Overhead Door without reservation.  They know their craft and they have excellent customer service.

Great

The work was done efficiently and fast,
The door is working fine now.

Great service!

The technician arrived with the new openers, installed them, and left. I later learned that I had been charged the same price as if no openers were present at all. This meant that there was much less work to be done, such as mountings to the ceiling and door were already in place, as was the wiring for the opener switch, safety lights on either side of the door, etc. And the technician did not leave any of the components that were not used that I had paid for, such as the switches, mountings hardware to the door, remotes, etc.
I questioned Overhead Door about this and was told the price is the same whether it is a new install or replacement,. I got nowhere asking them about the missing components. I finally contacted the corporate office and they agreed that I should have the missing hardware and electrical components, and sent them to me.
As a result of their pricing policy, failure to provide me with what I had paid for, and their attitude about the project when I tried to talk with them about it, I will never use them again.

The installer did a great job - I thought I'd have to replace the whole door. It works like brand new now. I'm very pleased.

They did a great job, I actually backed up into my old one, so I used them. They came when they said they would and they were quick.

They are good. I would use them again in the future.