Lile North American Van Lines Moving & Storage
About us
Lile Moving & Storage has been moving people and businesses for over 50 years. We are a full-service professional relocation company that provides moving, storage and logistics services with a specialty in household goods, senior relocation, office and commercial relocation, and warehousing. Locally owned and operated by second generation family members, Lile is certified by the Woman’s Business Enterprise National Council (WBENC) as a Woman-Owned Business with 11 facilities in Oregon and Washington. We are a top 10 agent for North American Van Lines and an Accredited Member of the Better Business Bureau. As the largest moving company in the Pacific Northwest, we care about our customers, and will do everything we can to make every move as easy and stress-free as possible. OR DOT #: OR-PUC 46612 WA DOT #: WUTC-WA HGO-12233
Business highlights
46 years of experience
Services we offer
AMSA Certified Moving Consultants, Lile offers a full range of professional residential moving services including local, and disposal services. We also offer the following commercial moving services: office and business relocation, and warehousing and distribution., commercial storage, long-distance and international household moving, packing materials and moving boxes, pet transport services, recycling, removal, specialized logistics, temporary and long-term residential storage
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.116 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 0% | ||
| 13% | ||
| 6% | ||
| 13% |
Showing 1-16 of 16 reviews
Jonathan R.
Feb 2021
Horrible! An international moving company hired them for the local packing early November 2020. I was anxious bc I read terrible reviews regarding their rudeness and careless way of packing. I told the international movers and they assured me it would be fine. Lile showed up on time - one person - since it wasn’t a lot of volume. The mover asked me to buy him lunch, which I did. After 3 hours they called me to sign the papers. I asked to look at the van, bc the boxes were already in the truck. They were reluctant to show me. I discovered open boxes, they packed my vacuum with a computer, and several boxes that were in plastic bins were not even packed! It was shocking! They gave me a lousy list. No boxes numbers and a lazed control. Everything was stacked on the truck. They drove away (I guess I was so shocked that I allowed it) and I called the international movers asking them to bring my goods back. Lile manager from San Francisco literally hang up on me saying that if I wanted my goods back I had to pay. It’s been a nightmare. Here we are - February - and I still don’t know what has happened. I’m anxious waiting for my shipment. I took a photo of the goods in the truck, if anyone wants to see. DO NOT HIRE THEM! Pay a bit more if you need, but a peace of mind is worth any amount of agony. They are careless, rude snd are only in for the money.
John M.
Mar 2018
The estimator was prompt and professional, we had three estimates and unfortunately for us all were under what the weight of our load was. At first we were promised delivery within a few days, which forced us to change our plans and hurry to our new location, then we were told that things changed and our belongings would arrive later. We had no recourse because it was still within the window of time they quoted. This caused undue stress on our family trying to hurry, my husband had to take extra days off work because he didn't have his work clothes. Our belongings were delivered within the window of time quoted and the crew was nice. However, later on after the movers left, we found several boxes marked for inside, left in the garage. I did call the office to discuss some of our issues and was told someone from management would get back to me. That was several months ago, I am still waiting for that phone call. They were recommended to us, but unfortunately our experience was disappointing.
Elmer T.
Mar 2015
unknown
Paul P.
Dec 2014
They were excellent. They were time, everything was packed up nicely, and delivered on time. Nothing was broken. I would recommend them to anyone.
Patricia A.
Jul 2014
The Movers themselves were great ! We were originally quoted 4 movers, 2 trucks, 6 hours for $1295.00.
We received 3 movers and 1 truck. The job took 9 hours and twice additional help had to be called in.
I believe if we received the man power quoted it would have only taken the 6 hours because they would not have had to do 2 trips. But those 3 movers did a great job. Unfortunately, our master bed became damaged in the move and Lile did not resolve it to our satisfaction. We had a very reasonable quote of $100 to fix it...they sent us a check for $21.00. We felt this was not fair and reasonable so we wrote them again. They reopened the case and offered us another $29.00. We have accepted neither as we feel the $100 quote from the repairman (and driving it to Cottage Grove to be repaired) was more than fair.
We received 3 movers and 1 truck. The job took 9 hours and twice additional help had to be called in.
I believe if we received the man power quoted it would have only taken the 6 hours because they would not have had to do 2 trips. But those 3 movers did a great job. Unfortunately, our master bed became damaged in the move and Lile did not resolve it to our satisfaction. We had a very reasonable quote of $100 to fix it...they sent us a check for $21.00. We felt this was not fair and reasonable so we wrote them again. They reopened the case and offered us another $29.00. We have accepted neither as we feel the $100 quote from the repairman (and driving it to Cottage Grove to be repaired) was more than fair.
Candye A.
Sep 2013
quite well
Response from Lile North American Van Lines Moving & Storage
"Dear [member name removed], Thank you so much for your positive review of Lile! We are thrilled to have had the opportunity to serve you and we hope to be your mover for life! We hope things are going well in your new location and wish you all the best. Sincerely, The Team at Lile"
Anita O.
Sep 2013
For the most part it was good. However, I noticed $100 stolen during that time and there were only 3 people in the house.
Response from Lile North American Van Lines Moving & Storage
"Dear [member name removed], We sincerely apologize for any suggestion of impropriety on the part of our staff during your recent move. It is our goal to ensure that our customers have a seamless move whether they are moving across town or across the country. We have a zero tolerance policy when it comes to theft of any kind and this behavior would be grounds for immediate dismissal. At Lile, we pride ourselves on hiring highly trained, respectable staff members, all of whom pass not only background checks, but drug tests as well. After you called us to inform us of the $100 that went missing on the day of your move, we spoke with all of the members of our staff who were at your residence that day. After speaking with you, we understood that you did not want to file a police report, however, if you have changed your mind and still feel that there has been an issue with one of our employees, we would gladly assist you in the process of filing a report and we will willingly comply with any requests made of us. Your patronage is truly valued and we appreciate the opportunity to serve you."
LaDonna J.
Jul 2013
They were excellent and very good. There was a slow start with them arriving in the morning as one guy got sick. However, once six guys showed up, they got the job done quickly. They did a good job and answered all of my questions. The driver was great and everything worked out well. The office staff was very good and answered all of my questions prior to the move. I would recommend them without any hesitation.
Response from Lile North American Van Lines Moving & Storage
"[member name removed], Thank you so much for your glowing review of your experience with Lile North American Van Lines Moving & Storage. It was a pleasure to serve you and we hope we have earned your business for life. From all of us here at Lile, we hope you are settling into your new home nicely and we wish you all the best. Thank you again!"
Judy L.
May 2013
I would use Lile again without question!
Carol C.
Apr 2013
Tucker Davies gave me an estimate on the cost, time involved and I accepted the offer. Mike and Samuel arrived on time and were conscientious in how things were placed and unloaded. Their demeanor was friendly and professional at the same time. I was quoted for 4 hours, but it took only three and the cost was prorated. I appreciated the way everything was done.
Holly A.
Mar 2013
These guys did a fantastic job from start to finish on our in-town move. The initial estimate was very thorough and we got the move-in date that we requested even though it was only a couple weeks out. Everyone showed up on time when they said they would. They charged by the hour and it took just a little longer than they had estimated so the final cost was about 100 dollars more than the original estimate. Everything arrived at the new house in great shape, and nothing was damaged in either house.
Barbara C.
Jan 2013
All of my belongings arrived in OK shape, but the shipping dates were not on the same page with staff inside the company. They was extreme disconnect throughout the entire process. I ended up paying an extra 30% to have my items stored in Texas because of all the hassles and issues.
Response from Lile North American Van Lines Moving & Storage
"We sincerely apologize for any frustration experienced by the customer as a result of her recent move. It is Lile’s goal to ensure that all our customers have a seamless move. We aim to keep the customer fully informed through constant communication and openness. When booking interstate shipments, such as the customer’s, we are affiliated with North American Van Lines, as the interstate hauler, and must work with their drivers and dispatch when determining a delivery time. This is then relayed to the customer prior to their goods being picked up. In the customer’s case she signed an estimate, dated 8/22/11, and an order for service, dated 9/12/11 three days prior to load on 9/15/11. Both signed documents show an agreed to delivery spread with possible delivery on 10/1/11. Included on the estimate Ms. Cassin signed a statement acknowledging her receipt of the “Your Rights and Responsibilities When You Move" booklet, required by Federal Law to be provided to all shippers, which states “it is your responsibility to be available to accept delivery on the dates specified. If you are not available and are not willing to accept delivery your mover has the right to place the shipment in storage at your expense.” The North American driver advised Lile that he needed to make the delivery on 10/1/11, which was within the agreed to delivery spread. The customer was contacted by Lile’s Branch Manager with information regarding the actual delivery date on 9/28/11 via phone and confirmed that day via email and again via email on 9/30/11. She worked with Lile’s Branch Manager and arranged for her goods to be delivered into storage as she was unable to accept delivery on 10/1/11.. He assisted her with arranging the storage and, in addition to providing a couple of options for destination storage, advised her on all related charges and what to expect regarding final delivery of her shipment. We regret the hassle she experienced by having her goods placed in temporary storage, however, this was not a result of a “disconnect” or miscommunication on Lile’s part but rather the result of the shipper not being available to receive delivery of the goods within the agreed to delivery time frame. As always we appreciate hearing from our customers as a means to better service their needs. Best Regards, Chris Linn Lile Customer Support"
Beth P.
Nov 2012
The three movers arrived on time. They loaded up all my stuff which took considerable time. They were very careful with my belongings. Everything arrived at my new home with no damage and they were very careful to place things as I requested.
Tom D.
Oct 2012
Every thing went as described. However, I inadvertently left my laptop behind and didn't remember or realize that until the following day and 350 miles away. I called and they located it, sent it to me at one of the stops on the drive to the East Coast and made me a very happy customer.
Amy S.
Feb 2012
They did a great job. We were happy with the services that they provided to us.
Daisy M.
Feb 2012
They moved us very quickly and were very courteous and careful with our belongings.
Licensing
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FAQ
Lile North American Van Lines Moving & Storage is currently rated 4.1 overall out of 5.
Lile North American Van Lines Moving & Storage accepts the following forms of payment: CreditCard
Yes, Lile North American Van Lines Moving & Storage offers free project estimates.
No, Lile North American Van Lines Moving & Storage does not offer eco-friendly accreditations.
No, Lile North American Van Lines Moving & Storage does not offer a senior discount.
No, Lile North American Van Lines Moving & Storage does not offer emergency services.
No, Lile North American Van Lines Moving & Storage does not offer warranties.