Kendall Chevrolet Cadillac

unknown

SUMMARY: Kendall of Eugene sold my automotive service
provider a part (transmission) with a warranty (3yr/100,000 miles) that ended
up failing after 1 year/20,000 miles, then did not back the warranty, quoted me
repair costs for other issues that were 2/3rds higher than my service provider
would charge me, did not return my calls or emails, then finally after multiple
communication attempts Kendall responded but would not provide service or help
(details below). They tried to put the blame on my automotive service provider.
I have had a 15 year business relationship with my service provider - he has
never overcharged me, he has always been honest and he even ended up fixing
this issue out of his own time and money because he was so embarrassed about
how Kendall treated me (his customer). Who would you believe - a service
provider who is honest and doesn't overcharge and has given me 15 years of
honest service and always fixed my cars OR Kendall who sold a faulty part
(multiple others have complained on the internet about this certain specific
part since 2009 - so they knew it was faulty) - did not back their warranty -
didn't return my calls/emails - wanted to charge me repair costs that were
2/3rds higher in price than other repair shops and then tried to put the blame
on the small. Kendall Chevrolet of Eugene should NOT BE TRUSTED with
your vehicles or your money.
DETAILS: Kendall Chevrolet of Eugene sold a faulty part (transmission) to my
local service provider. They asked me to bring the car to their facility and
they would fix the part since they could not issue a new part (transmission) to
my service provider. The part was under a 3 yr/100,000 mile warranty and it had
only been 1 year and 20,000 miles. After traveling over an hour and leaving my
car for over a week - they informed me that they were unable to fix the problem
because they did not have the tools or the personnel capable of fixing the
part. (Then why did you ask me to bring the car in the first place?!) Then
Kendall Chevrolet proceeded to explain other issues with my car and how much it
would cost to fix those additional issues. ASTRONOMICAL PRICES!!!!! I called my
local service provider and his company offered to fix those same issues for
2/3rds less! My service provider went up to retrieve my car on his own time and
his own money and and quot;shareand quot; with Kendall his opinion on how they care
for their customers and backed their parts; POOR SERVICE and DO NOT STAND
BEHIND THEIR PARTS EVEN WITH A WARRANTY. After countless hours via email with
NO RESPONSE from Kendall, I sent Kendall a letter with all email correspondence
attached and received a call from their customer complaint representative. He
was very kind over the phone and said that Kendall Chevrolet would help. The
customer complaint representative even spoke to upper management on my behalf.
BUT in the end - they said that GM had discontinued the warranty the day before
they sold the transmission to my service provider but did not notify them by
the time they sold the part so Kendall was not going to back the warranty sold
to me. Then they proceeded to blame my automotive service provider for faulty
installation. My service provider spoke directly to them and researched their
repair/parts software and claims of faulty installation. He came to the
conclusion that everything he had done was correct and verified by Kendall's
software and all parts and fluids were purchased through Kendall of Eugene.
Then my automotive service provider fixed the issue out of his own time and
money because he had been the middle-man and had purchased the transmission
with warranty from Kendall; he would back it even if Kendall would not. DO NOT
TRUST KENDALL CHEVROLET OF EUGENE - they overcharge and they do not back their
service even with a warranty.

Great facility in which to wait around. Wait time was estimated up front and was only 5 minutes longer than estimate. Less expensive than Midas. They noted a factory recall on part in door which they scheduled to repair (no cost to me). I felt very informed about the services they recommended and provided.

Everything was done at the prescribed schedule.

We've used them many times and we are happy with them. Their prices must be fair because my husband takes the car there for everything. They are very quick. They give us a ride home or to the office while the car is being serviced. They will call before they do anything to give us a price estimate to let us know. The price is always what they quote us. We can't ask for more than that.

Kendall gave an estimate for $500 worth of work, which we did. After the work, the truck would start but stalled after a few minutes. They did a second estimate for almost an additional $2000 worth of work to fix the original problem. The truck (a secondhand truck we keep for yard projects) is worth $2200 blue book. If they had given us a full estimate at the beginning ($500 + $2000) we would not have had any work completed, since the truck isn't worth it. As it is, we've spent $500 on a new part, etc. that we'll likely never use, since we're just going to sell it or parts or donate it at this point. The kicker is that I just tried to start the truck, and it won't even start now (so we're exactly back where we started, less $500 and a bunch of time and trouble). I called to see if they guaranteed their work and haven't heard back.

They are overpriced so I am planning to find an auto mechanic. They charge way too much for little things. They don?t listen to what I am saying. I took my battery in for the battery and installation. They had actually installed a dead battery in the chunk of my car which I hadn?t realized much later. So I had to dispose that and it annoyed me. They charge $95 for installing the battery and removing the dead battery. I can?t compare their quality of work with anybody as it?s the only dealership in town so it?s okay. If I find a good mechanic then I would stop taking my car there but until then I will use their services.