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Imperial Floors

Flooring, Carpet Installation, Hardwood Flooring Service,

About us

Whether you're updating scratched tile or you are building a new house and need to select a flooring material, you can count on finding everything you want to transform your home to reflect your style at Imperial Floors. For years, we've been helping Eugene residents infuse their homes with comfort, personality and warmth and we've earned a reputation for being one of the best flooring stores in Eugene. Our huge showroom is filled with a wide assortment of the best-selling types of flooring, including hardwood, carpeting, sheet vinyl, laminate, and ceramic tile, which is why you are sure to find everything that you need at Imperial Floors. At Imperial Floors, we have a team of highly skilled craftspeople who install floors for budget-friendly prices. Our crew has years of experience installing various types of floors including ceramic tile and carpet. Be sure to inquire about our warranty programs to ensure the quality of your new floors.

Business highlights

55 years of experience

Services we offer

Area rugs, vinyl floors, carpet, laminated floors, ceramic tile, wood flooring, wall coverings, window treatments, and wood refinishing.

Services we don't offer

Slab granite countertop

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.849 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
4%
2
2%
1
0%

Filter reviews by service

Showing 1-25 of 49 reviews
Julia L.
Oct 2017
5.0
Yes, I recommend this pro
The installers worked fast and very clean, vacuuming up all dust as the work progressed. It looks wonderful.

Marcia F.
Jun 2017
5.0
Yes, I recommend this pro
$2,000
Beautifully! Casey was able to give me an installation date almost immediately. The crew arrived early, and they worked with such zeal and concentration that they were finished by mid-afternoon. The men were cheerful and courteous. They moved all the furniture out, took up the old pad and carpet, and after installing the new, replaced the furniture exactly as it had been. They disposed of the old pad and carpet, and they had cut the new, patterned carpet so carefully that they were able to leave a big piece for me. Five weeks after installation, I called Casey to come out and look at the edging my son had installed at the juncture of the new carpet and a small square of laminated wood flooring. I didn't think it looked right, and Casey confirmed that my son had used the wrong material. He added that it would be over a month before he had a crew free to fix it, but if my son wanted to redo it, he thought he had a strip of the correct edging back at the store that he would give me at no cost. Then he actually drew a diagram of exactly how to cut the edging and install it. Mine was a very small job by Imperial's standards, but Casey treated me as though I were paying 10 times as much, and cheerfully went the extra mile.

Tricia D.
Mar 2016
5.0
Yes, I recommend this pro
unknown

HENRY L.
Feb 2016
3.0
Yes, I recommend this pro
$977
.

Cindy H.
Jan 2016
5.0
Yes, I recommend this pro
$3,000
unknown
Response from Imperial Floors
"Thanks for your review. Doug Gubrud, owner"

Elmer T.
Jan 2016
5.0
Yes, I recommend this pro
$4,500
unknown

James R.
Jan 2016
5.0
Yes, I recommend this pro
$3,000
.

Elman B.
Dec 2015
2.0
Yes, I recommend this pro
John the estimator was very kind and friendly. Unfortunately carpet that was installed was damaged by a sharpie. I was offered a "patch" I refused. Wall paint was heavily damaged on every wall. Window disassembled to bring in carpet, not reassembled. Closet door was not properly reinstalled. John did come out to fix some of the issues but it was clear to see that his cousin the installer is unprofessional with finishing touches and impatient.

Sharon S.
Jun 2015
5.0
Yes, I recommend this pro
$700
unknown
Response from Imperial Floors
"Thank you for the favorable review. It is great to hear from happy/satisfied customers. Doug Gubrud, owner"

Jeri C.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Chris E.
Apr 2015
5.0
Yes, I recommend this pro
$900
Looks good, work went quickly and smoothly.

Sigh O.
Apr 2015
3.0
The representative came out and took the dimensions of the space, gave me an approximate time when the estimate would be ready and never emailed or called with the estimate.
Since I had 2 other vendors that did get back to me, I never followed up with Imperial.
Response from Imperial Floors
"I was not able to determine what happened to this estimate request. Too much time had passed since November to when I received this review. Not providing a requested estimate is certainly not how we conduct business. This is a rare and unfortunate situation. Doug Gubrud, owner."

Gail P.
Mar 2015
5.0
Yes, I recommend this pro
$1,500
Was happy from start to finish. Will use Imperial Flooring next time I need flooring.

Maryam S.
Mar 2015
4.0
Yes, I recommend this pro
$3,800
I purchased material from this firm and they arranged their contractor perform the job. Overall work was satisfactory.

CAROL A.
Jan 2015
5.0
Yes, I recommend this pro
$3,000
They did fine. If there was any problem they were very accommodating and they resolved the problem. I would use them in the future.

Jackie D.
Jan 2015
5.0
Yes, I recommend this pro
Even though I was not buying anything...yet...they helped me and gave me the name of a local company that came and did the work the very next morning.  I think a lot of companies would have just said sorry.  When my wood floor project gets done, I'll go to Imperial for my kitchen and bathroom flooring.  I am very grateful to Imperial and Atlas Cleaning Service for helping me in such a fast, courteous, professional manner.

Sue R.
Aug 2014
5.0
Yes, I recommend this pro
$1,300
unknown

Lauren H.
Aug 2014
5.0
Yes, I recommend this pro
$3,400
unknown

Hannah B.
Jul 2014
5.0
Yes, I recommend this pro
$2,500
A locally owned company with high standards. They know their products and are true professionals. We had a unique issue in our entry and the owner came out to look it over and recommend solutions. So glad we went to the professionals, because it could have been a disaster if we had worked with someone who was not as knowledgable and understood the subfloor issues in our home. We are do pleased with the results. Would never go anywhere else.

Vance Y.
Jun 2014
5.0
Yes, I recommend this pro
$3,300
Went great. On time, clean neat and completed the job on time.

Sherry S.
May 2014
5.0
Yes, I recommend this pro
They had good service and was on time. I thought the quality and price were good. The quality was great. Everything was on time. They were professional.

Carolyn C.
Jan 2014
5.0
Yes, I recommend this pro
$2,000
Cometitive price. Job done well and in a timely fashion.

Martin M.
Jan 2014
5.0
Yes, I recommend this pro
.
Response from Imperial Floors
"Todd Crump was our project manager on this job. Thank you for the favorable rankings."

Barbara M.
Dec 2013
5.0
Yes, I recommend this pro
$2,600
Looks great. They did a great job, for way less than I thought it would cost !  Great folks.

Beverly S.
Jul 2013
5.0
Yes, I recommend this pro
$1,800
All work as agreed, on time & professional.  Exactly as I had expected.

Showing 1-25 of 49

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Imperial Floors is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM Tuesday: 8:00 AM - 5:30 PM Wednesday: 8:00 AM - 5:30 PM Thursday: 8:00 AM - 5:30 PM Friday: 8:00 AM - 5:30 PM Saturday: 9:00 AM - 5:00 PM Sunday: Closed

Imperial Floors accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

Yes, Imperial Floors offers free project estimates.

Yes, Imperial Floors offers eco-friendly accreditations.

No, Imperial Floors does not offer a senior discount.

No, Imperial Floors does not offer emergency services.

No, Imperial Floors does not offer warranties.

Imperial Floors offers the following services: Area rugs, vinyl floors, carpet, laminated floors, ceramic tile, wood flooring, wall coverings, window treatments, and wood refinishing.

Slab granite countertop