Huckleberry Fence & Deck Co

When we had thought of having our deck remodeled almost ten years ago, we had received estimates from several companies. We liked the people from Huckleberry, and we visited several decks they had constructed around Eugene. They were clearly the best. They weren’t cheap, however, and we finally ended up building the deck ourselves. That took a long time but in the process I learned a lot about deck construction. Fast forward to early 2017. Our insurance company said they’d pay for the repair, including replacing the remaining deck surface because we couldn’t accurately match the color of the original decking. I immediately recalled Huckleberry, and called them up. A rep came to the house, we discussed what was needed, including rebuilding it with hidden fasteners, and he assured me that they could do it well, that they did it all the time, and that they had a lot of experience with the particular decking material, including the hidden fastener system. I didn’t go check out any of their work, because I thought it was the same people. That lack of due diligence on my part was a fatal error. I paid them half the agreed upon amount at the beginning of February, although they never provided me with a contract or other documents as required by state law. (And I didn’t learn until later that they were supposed to do that.) They promised they’d begin construction in about three weeks. Time went by, the date came and went, I would call and they’d promise me a new date. Because they usually wouldn’t answer the phone, I’d go to their office. Promises. Finally they came and removed the old decking. In talking to the main carpenter doing the job, I learned he’d never worked on a deck before. When he finished, the bare deck framework sat for a couple of weeks with nothing happening. I had to chase them down. More promises. Finally they showed up and started working, but every time I’d go by I had to correct some of what they were doing. Turned out I knew more about decks than most of the workers. A couple of them were great guys, very friendly and professional, but they had no experience with the hidden fastener system. And so it went. Days would go by when no one would show up, and the incomplete deck just sat there. At one point, I had to leave the country for several weeks, and I received an email asking me to pay the second half of the money, claiming they had finished the deck. But I emailed my neighbor, who informed me that it was far from complete. I refused to pay. After I returned, I continued to pressure them to finish. They never really did finish, but I got so tired of dealing with them that it was easier to just pay them off. Three and a half months had gone by. When we began, they promised they would complete the job in two weeks. But after three and a half months, they still weren’t done. There remain several parts of the deck where I will have to fix what they didn’t construct correctly. Boards that don’t lay flat. Lines that don’t run straight. Uneven cuts. Missing fascia. Failure to reconnect the deck lighting. And so on. But I preferred to pay them off and save myself the hassle of continuing to pressure them to finish. I’ll post one photo that is emblematic. It’s a place on the fascia where it took three attempts to find the stud behind the board. This is typical of the work they do. As I said, I am partly at fault. Had I done my due diligence, I would have discovered that the company I dealt with a decade ago had been sold to new owners a few years ago. The craft that had so impressed me before is clearly not there now. I learned a lesson. I’d recommend that others don’t repeat my mistake.

unknown

unknown

unknown

We went with Huckleberry because our previous experience was excellent. However, that has all changed. During the installation process they caused a section of the next door neighbors fence to collapse and made no effort to repair the damage. The fence was not straight and had to be corrected. Several of the post caps were not level and had to be corrected. Overall a very bad experience.

We chose Huckleberry because of the quality of work they do. Brad came out and gave the estimate in May of this year. We gave the deposit in June. Huckleberry was not the cheapest quote, but we went with him for the quality. After several weeks and months, they finally started the project. i had to call Bradly every 2-3 weeks to see why they haven't started. Brad would give one excuse after another. Finally they started. Bradly did not look at his engineers plans, because he did not realize that the codes were pretty strict. It took them several weeks to do the footings and of course more money. 
Luke, the head builder, was on site and was the most professional person. Luke was up front with all the details and timelines. Brad was not. 
I have dogs, one of which is 13. She is nearly blind and deaf. Our house sits on a hillside and my old dog has access to the upper deck vial dog door. i asked Brad to call me when they remove the railing on the top deck, so I could make sure my dogs do not have access to that area, which is an about 14 foot drop to the bottom deck. My Daughter in law came over to the house to find all of the top rail missing and my dog having access to that area. Brad just look at me like I was stupid when I called him on it. 
Brad promised to come back after we paid in full to have his crew fix the footings and the dirt around them. They spent so much time on the footings and now the dirt is touching the wood. Bradly PROMISED to come back in 30 days, it's been 3 months and no show. Bradly does not follow through and lies to get the job.
Huckleberry puts out a good product, we are very happy with the quality of the deck and railing, but the journey to completion was a nightmare.  If you hire them, keep on top of what they are doing and don't expect follow through from Brad.

The young man that stained/oiled the fence left stain on bushes, plants, planters, trees, side of the house, my neighbor's tree and fence without any clean-up.  Also, a driver came by a week or so later and complained to me that there was stain on the side of his car from driving by.  The stairs were not repaired, and it took some time to explain why I didn't pay for the stair repair.  To top it off, the stain is blotchy and visibly shows spots that were not stained the same amount as another area.  The gentleman that originally built this fence - a former employee of Huckleberry - did an excellent job, however, this procedure was not.  Originally, discussion with the owner of this company was pleasant and helpful, but that did not continue as the project went along, and no help was offered to clean up the area.

The owner of Huckleberry Fence and Deck Co., Bradley Cook, responded promptly to our first phone inquiry and came almost the same day to check over the site and offer photos of possible fences. The photos are all very beautiful. We had him build our front property fence 17 years ago, and we have been happy with it all this time. It is still wonderful, just what we wanted, and it has held up excellently over the years. Our neighbor had Huckleberry build the fence on our south side fence, and it is also very beautiful and in excellent shape.
Brad said that we would be placed on his waiting list and that it would be about 6 to 8 weeks before building would start. It was, in fact, 10 weeks, but this was not a problem for us because his fences are worth waiting for. During this waiting time, whenever I phoned Brad with a question, he returned my phone calls by the same or the next day. He was always patient, kind and accommodating. He carefully explained what the timeline for the building would be: Monday the old fence would be removed, the new postholes would be dug, and the new posts would be set in concrete. That would be allowed to set-up for 2 to 3 days, and then the fence would be built on Thursday. That is exactly what occurred, even though I asked for a slight change. Even with the change that I requested, the work was completed on Thursday for the most part, and then my change was finished in a few moments on the next day.
There were two crews who did the work: the posthole crew and the final fence building crew. The crew doing the final building were very skilled and did a beautiful job building what must have been a difficult fence as the slope required each board to be a different length. They worked quickly and very skillfully. We are very happy with the final results and are looking forward to enjoying our fence for many decades to come. The quality of the wood used is very fine and the fence is gorgeous!
Overall, this group is on time, respectful, professional and delivers a quality and long-lasting product.
I'd like to add that a friend of ours here in Eugene had a fence built by someone else and it has taken them over 8 months of working on it, and it still isn't finished! I don't feel that you will have that experience with Huckleberry.

They were professional at all times. An error that was caused by a miscommunication was fixed immediately when it was pointed out.

Prompt response with a reasonable estimate. The work was done quickly and professionally. I am happy with the work done and would contact them again without hesitation.

The crew had to work in the mud, that couldn't have been all that pleasant! Yesterday it was raining pretty hard, but that didn't deter them, either. Today the fence has been stained and looks really REALLY nice - now I'm ready for Spring. :-) Thanks to Brad and his crew for the great looking fence and new gate/arbor! We will enjoy it for many years to come, and the next time we need fencing or gates, we will surely be calling Huckleberry Fence.

We are pleased with the quality of the work done by his crew.
They worked in very cold weather and in tight spaces. They replaced two gates and they work was completed to make our schedule.
we would hire them again!.

Brad came over and bid the job. Work started about 2 weeks after the bid was accepted. The workers were professional and thorough. They set posts in concrete, waited a few days, and then built the fence. They snugged it up right against the house and against the existing fence, so that no critters could get in or our dog get out. They came back the next day and hung the new gate. Everything works great and is just beautiful. It was a very well done job. We couldn't be happier.

They did everything very well! They were there when they said they would be and cleaned up after themselves. The fence looks lovely and they were a pleasure to deal with.

Very satisfied with the quality of work that was performed in replacing my deck. It is absolutly beautiful and feels strong when walking on it. I would HIGHLY recommend this company as you will not be dissatisfied .

Went well. Came out did an estimate. Setup a time that accommodated my schedule and one he could accomplish the work. His staff showed up on time and was very quick. I felt the replaced fence post was a bit long so on calling Huckleberry Fence a guy was out same day (promised next) and did the fix. Nice to see someone stand behind their work and thrive for for customer satisfaction. I would use his service again.

It went very well. We are happy with the process and the finished product. The owner and crew are very professional and can put together a fine fence in very little time from start to finish. The quality of the work is excellent with beautiful cedar fencing materials.
The entire crew was very friendly and accommodating. They were quite efficient and appeared to be very experienced at their jobs.
We got other bids for this project and it is very clear that we made the right decision in hiring Huckleberry Fence and Deck Co
.
I would just suggest that anyone starting the process be very clear awhat they are trying to accomplish with their project. We perhaps would have done some things differently across the back of our yard if we had better explained to the Huckleberry owner what we wanted to accomplish between us and our back neighbor. This is not a negative comment about Huckleberry, just advice about up front communication on the homeowner's part.

We are very pleased with Huckleberry's work. We would not hesitate to work with them again or to recommend them to others.

Before I had any work done, I got a couple estimates from different providers. While their bid came in the highest, they provided many more details with their quote and seemed the most professional.
They performed work on schedule and it looks great. It has been about 8 months now and no complaints.

The crew worked over the course of a week to complete the job. We needed to have fencing to enclose our larger yard and saw other fences in the area that were done by Huckleberry and felt the quality was excellent. So we had them replace the old fence and put a new overlap fence in place and add onto it to enclose more of our property. During the work a pipe on the irrigation system was broken, but they quickly fixed it and continued with the job!
There were many obstacles including trees and sloped ground (both directions) and they easily overcame these obstacles. I asked for a change to have 4and quot; wire along one side with 3 ft of cedar and 3 feet of wire and they were able to do that and make it look wonderful.
The Fence looks fantastic and very well done!

The trellis is beautiful and I'm exceedingly pleased with the entire process. Even though I had several changes before the project began, Bradley was extremely professional and helpful as well as on the spot when I had a question during the construction. I plan to hire Huckleberry Fence and Deck Company for more work in the future.

The whole experience was fast, professional and high quality! We love our new Huckleberry Fence! The crew was fun and hard working.
Thank you!
Sara and John

Bradley and Huckleberry Fence built our back fence when we first moved in 15 years ago, and did a great job back then. A couple of summers ago, my husband had to take out a couple of the sections of the fence in order to access the yard to paint the house. Since we loved the design of the original fence, we contacted Bradley for an estimate to replace the fence, and add a double gate this time for easier access. Bradley responded very quickly to the request, came out and gave us an estimate, which was definitely fair and reasonable. Within a couple of weeks, his crew working on replacing the missing fence sections, and, yesterday the gate was installed. The workers were efficient and professional. They cleaned up the pieces of the old fence, and the new gate and fence match the original fence design perfectly. We highly recommend Huckleberry Fence and would definitely use them again!

Good response to request for bid. I didn't get competitive bids because the price seemed fair. The work was accomplished per the bid price, and quality was fine.

We originally though we'd have to replace a broken full size driveway gate and surrounding fence. Brad came out and for Much less expense said he thought he could repair it. It was good as new if not better. We were very impressed